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Palmer Dodge Chrysler Jeep Ram
Roswell, GA
7,271 Reviews
Palmer Dodge Chrysler Jeep Ram has been in business for over 19 years. We recently acquired the Chrysler Jeep franchise and can now fully service all your Chrysler brand needs. We are a family owned business that operates out of one store in Roswell, Ga. We pride ourselves on outstanding customer service. We are one of the top sellers of Vipers and other SRT vehicles in the country and are well versed in all makes and models. Thank you for taking your time to read about us and hope that we can better serve you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,271 reviews
September 09, 2010
First, the sales experience was odd. We had an internet price printed out, from their webpage, and comparable vehicles at other dealers printed out as well. We also had auto-trader.com trade in pricing g price printed out, from their webpage, and comparable vehicles at other dealers printed out as well. We also had auto-trader.com trade in pricing guarantee, and our own financing. In a nutshell, the sales manager refused to honor his internet price unless I took their GMAC financing. Please note that the internet price did not reference any rebates or limitations....it was simply the internet deal of the week. Secondly, we've had the vehicle for about 2 1/2 months, and notice that a tire is leaking. We take it to a tire place, and are told that there is a PLUG in the tire already, and it is leaking from the plug location. Additionally, the plug is too close to the side wall to patch, therefore, at less than 3K miles on the truck, we have to purchase a new tire??? We contact Palmer, the sales department takes a message, says they will call back....nothing. I email the general manager, Jody Cruce, and request a call back....nothing. I call and get service this time, who agrees to take a look at the tire and try to patch it. They put in another plug - and I'm pretty sure that they didn't even do a pressure test to see if it was holding air, because it needed air by the time I got home. Their "offer" was to split the cost of the new tire with me, as they claim they don't have a record of installing the plug. We have owned 3 other Dodge trucks in the past 15 years, not to mention all the Dodge vehicles owned by my family in general, and we certainly want to make sure no one goes to this dealer with any expectation of service. More
by manningca1
Employees Worked With
sales, service, general manager
