Palmer Dodge Chrysler Jeep Ram

Kurt-The ultimate sales person I just completed my second purchase with Palmer Dodge. The reason I came back was to buy from Kurt. Kurt is the best sales professional that I have I just completed my second purchase with Palmer Dodge. The reason I came back was to buy from Kurt. Kurt is the best sales professional that I have worked with when purchasing a vechicle. He even helped me get after market items for my new truck. If you are in the market for a vehicle I highly recommend you speak with Kurt, you will not be disappointed! Rich Roswell GA More

Great cars great deals and great people I gave this rating because my salesman Kurt Taylor is the best and even helped me strap down my car onto my trailer that guy is awesome👍🏼 I gave this rating because my salesman Kurt Taylor is the best and even helped me strap down my car onto my trailer that guy is awesome👍🏼 More

Wonderful Experience! We had the pleasure of working with Kurt Taylor on the purchase of a used SUV for our family. It was one of the best buying experiences we have receiv We had the pleasure of working with Kurt Taylor on the purchase of a used SUV for our family. It was one of the best buying experiences we have received at a dealership. We were in/out from start to finish in very little time. Kurt was attentive, polite, and professional, as well as knowledgeable about the product he was selling. We definitely recommend doing business with Palmer Dodge and Kurt Taylor! More

Return Customer A year ago we worked with Kurt Taylor when purchasing our Dodge Ram truck from Palmer Dodge Jeep. This year when we decided to buy a Wrangler Unlimite A year ago we worked with Kurt Taylor when purchasing our Dodge Ram truck from Palmer Dodge Jeep. This year when we decided to buy a Wrangler Unlimited, we knew to ask for Kurt again. It was a pleasure dealing with Kurt. He was very helpful and patient. He offered suggestions without pressure. We've recommended Kurt and Palmer Dodge Jeep to several people since purchasing our cars. I'm sure we'll be returning customers again in the future. More

Deceptive Service Practices and Horrible Customer Service To preface this, it's not the first time I’ve had my car serviced at Palmer Dodge. I have had good experiences until the most recent. In addition, whi To preface this, it's not the first time I’ve had my car serviced at Palmer Dodge. I have had good experiences until the most recent. In addition, while other service associates were nice, my issue is with my encounter with Winston. I dropped my car off on Saturday, July 8th to address critical recalls on my vehicle. When asked if I had any other concerns, I replied: “My windshield washer doesn’t hold in fluid and my brakes vibrate when engaged above 45 mph”. He said he would check them out. I got a call from Winston at 3:09 pm the same day stating that the problem with the windshield washer was that I needed replacement hoses, about $95, and they checked the brakes and you need new pads. He stated that the rotors and everything else was fine, but the pads had about .33 inches left on them and they recommend replacement pads on all four wheels, about $500. I said that that was pricey, so I authorized the replacement of the hoses, but said I will call him back on the brakes. Since it was the weekend he said to call him back before 5 pm or on Monday morning. Today (Monday morning) I called the service center at spoke to Winston at 7:41 am to authorize the replacement of the pads and asked for an oil change. I also asked if they had any specials I could take advantage of that could give me a break on price. He said no, but I’ll look into taking 10% off and I will call you once we are done. I then looked online to find a coupon for replacement brake pads for $190 (expires 7/31). I called back to the service department at 11:13 am, spoke to a woman and asked if they would honor the coupon I found. She said yes and to bring it in when I picked up the car. I got the call at 2:57 pm to pick up the car. I arrive at the shop, waited for Winston to finish his call and presented the coupon. First, he said that he already provided 10% off and I couldn’t use two discounts. So I asked, which one was the better deal. Instead of calculating the differences, he read the coupon and found the statement that said “refacing/machining extra”. Then explains to me that my rotors needed to be resurfaced. I told him that is not what he explained on Saturday, and that while he (as the professional) may know that the replacement of pads should automatically include rotor resurfacing, that is NOT what he told me on the phone. “Well if that is what you heard”. No, that is what you told me. I suggested that he should be more clear on what is needed with each service. He simply stared at me as the rest of the people behind the counter did. They DID not honor the coupon. They didn’t even give me the oil change I requested. What I find more disappointing is the lack of customer service. No one said “Sorry for the misunderstanding”, not even a thank you for bringing your car in for service. Interesting enough, I have two coupons printed for the same $190 price and the second one says that resurfacing rotors/drums are included. Deceptive practices, and poor, poor customer service. I feel cheated. I will never return to this service center and I will be sure to warn everyone about Winston. More

Great experience I bought a 2014 ford focus st from palmer and Kurt Taylor was my salesman. He did a fantastic job. I live 50 miles away from palmer and Kurt had every I bought a 2014 ford focus st from palmer and Kurt Taylor was my salesman. He did a fantastic job. I live 50 miles away from palmer and Kurt had everything ready for me when I arrived. It was well worth the drive. Will be contacting palmer and Kurt for any future purchases. More

Great Car Buying Experience We were looking for a used SUV and Kurt Taylor assisted all the way. We visited several dealerships and found a lack professional with most of the sa We were looking for a used SUV and Kurt Taylor assisted all the way. We visited several dealerships and found a lack professional with most of the salespeople. That's not the case at Palmer Dodge. Kurt is not only a top-notch salesman he is actually honest and personable. We highly recommend him as your salesman. We look forward to working with him and Palmer Dodge on our next purchase. More

Great experience with Sales I purchased a used 2015 Mustang GT Premium from James at Palmer last weekend and had a great experience. James worked with me with trade in price and I purchased a used 2015 Mustang GT Premium from James at Palmer last weekend and had a great experience. James worked with me with trade in price and vehicle price and stayed in contact throughout the process. He projected trust and answered all of my questions without hesitation. The positive aspects in this review are specifically for my experience with James at this dealership. DJ Wilks in financing did not provide a good experience. Many errors/up-sells were made/attempted and I'm just going to leave it at that. All in all, I am happy with my experience and purchase and definitely recommend this dealer. More

2017 Ram Sport Purchase Overall buying experience was a pleasure. Kurt was great to deal with. Stayed with me every step, answered all questions I had, and was very patien Overall buying experience was a pleasure. Kurt was great to deal with. Stayed with me every step, answered all questions I had, and was very patient. Overall customer service was excellent. More

Misrepresentation When purchasing a new truck, I included 'Ram' side rails as a part of the deal. That is a $675 value. The salesman told me they were out of stock and When purchasing a new truck, I included 'Ram' side rails as a part of the deal. That is a $675 value. The salesman told me they were out of stock and the service department would call me in three days when a shipment arrived to come back and install them. It wasn't convenient but I agreed. No calls ever came. It took 5 calls to the salesman to get a response, which was nothing but excuses and that the service center would call me in a matter of minutes. No call ever came. After another 5 calls to get the salesman, I was pawned off to an aftermarket supplier and given $200 rails. Palmer never refunded the difference. Calls to the sales manager and VP of sales were only met with silence. They are unresponsive and uncaring once you complete the sale. I will never do business here again. More