Palmer Dodge Chrysler Jeep Ram

Purchasing and trading, out-of-state, during COVID-19...we cannot say enough about how wonderfully we were treated by the folks at Palmer Dodge! COVID-19...we cannot say enough about how wonderfully we were treated by the folks at Palmer Dodge! More

Thanks for your professional service. You gave me the telephone number to the towing co. When my Insurance company failed to get one there for me. I had stalled in the middle of the highway trying to get telephone number to the towing co. When my Insurance company failed to get one there for me. I had stalled in the middle of the highway trying to get to your garage. Also, Winston kept us updated on all the work needed and got a free of charge Uber for me. Thanks for your great service. More

Outstanding! very efficient, clean waiting room, i have nothing else to share with you. This is well over 25 words and I'm still having to comment. very efficient, clean waiting room, i have nothing else to share with you. This is well over 25 words and I'm still having to comment. More

Jeep Service Palmer Jeep is awesome, Excellent customer service Thanks Luis and everyone who serviced my Jeep I really like the text to remind me when service i Palmer Jeep is awesome, Excellent customer service Thanks Luis and everyone who serviced my Jeep I really like the text to remind me when service is due And I didn’t need to make an appointment, They said just drop in I appreciate the calls ad email to let me know when the service was complete I would highly recommend Palmer Jeep to everyone More

Simple KeyFob replacement that will now take 2 visits Not sure the interaction my daughter had with the service tech, but she waited an hour and 1/2 for what should've been a simple Key Fob replacement--u Not sure the interaction my daughter had with the service tech, but she waited an hour and 1/2 for what should've been a simple Key Fob replacement--under warranty--and she returned home with the same inoperative key fob! It was obviously inop (not a simple battery replacement), and stranded her a in Atlanta. Seems the tech thought it was repaired, since the car started, but I guess he didn't realize the other, working key fob was in the car at the same time. Now we're delayed due to COVID, so will be another couple weeks until we can get it replaced. She didn't catch the name of the tech, so please review your notes. Service order #640--not sure the exact date. More

Very professional and helpful/ drop off was seamless as was picking up. All items were addressed in a timely manner. Genuine people at Palmer Dodge! was picking up. All items were addressed in a timely manner. Genuine people at Palmer Dodge! More

Outstanding Service Palmer CDJR came recommended to me for their service department. I bought my Jeep from another dealership and was looking to forge a relationship with Palmer CDJR came recommended to me for their service department. I bought my Jeep from another dealership and was looking to forge a relationship with a local dealer for all of my service needs. Even though there are other dealers closer to my house and place of employment, I chose Palmer because of their reputation. My first visit was outstanding. Roberto Del Campo was on top of everything and communicated with my along the way, as I had warranty work and maintenance work in the same visit. If you need work on your CDJR, see Roberto at Palmer. More

Fast service, everything was great! I will be happy to go back to this dealership again. Everybody I encountered was very helpful and also knowledgeable. back to this dealership again. Everybody I encountered was very helpful and also knowledgeable. More

Confusing diagnostic and costly repair The service department was asked to do a diagnostic on our 2014 Jeep Patriot because the check engine light was on. Initially, Roberto said it would The service department was asked to do a diagnostic on our 2014 Jeep Patriot because the check engine light was on. Initially, Roberto said it would cost $150 for the diagnostic. After the initial diagnostic, he came back and said additional diagnostics were required, the cost would be $2,400 and the repairs could range up to $8,700. Roberto and David both said the problem could be related to overheating. I reminded them of the three times we had brought the vehicle in for overheating. David said he would not discuss any adjustment until he was able to do the $2,400 evaluation. I asked for the paperwork that included their findings, David told me he would waive the initial fee and would not give me the paperwork. We called back and asked Roberto to send a copy of the paperwork. The paperwork he sent simply said we requested a 23 point inspection. We called back, asking for the diagnostics so we could make a decision. Roberto said he would send the information right away. We still have not received that paperwork three weeks later.. More

Staff not wearing masks!!...when picking up the car, alarming fumes coming out of exhaustion tube made personnel come out of their office. Mr Murray provides good customer service. alarming fumes coming out of exhaustion tube made personnel come out of their office. Mr Murray provides good customer service. More