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Palmer Dodge Chrysler Jeep Ram

Roswell, GA

4.6
7,363 Reviews
Palmer Dodge Chrysler Jeep Ram has been in business for over 19 years. We recently acquired the Chrysler Jeep franchise and can now fully service all your Chrysler brand needs. We are a family owned business that operates out of one store in Roswell, Ga. We pride ourselves on outstanding customer service. We are one of the top sellers of Vipers and other SRT vehicles in the country and are well versed in all makes and models. Thank you for taking your time to read about us and hope that we can better serve you.
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11460 Alpharetta Hwy

Roswell, GA

30076

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Showing 7,364 reviews

December 01, 2024

Good service and communication with Rich, in the service dept. It's nice to have someone who will spend time with you and explain everything and explore options with you. More

by ANNETTE_2122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich in the service dept.
Dec 02, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Annette, thank you for your kind words! We’re thrilled to hear that Rich provided you with excellent service and communication. We always strive to ensure our customers feel informed and supported. Looking forward to seeing you again!

December 01, 2024

My salesman, Karim made the process of buy a vehicle comfortable with zero surprises. Palmer Dodge also had what I wanted on their lot when other dealers could only tell me “we can find that for you”, a More

by CHILLN2126
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karim Altawil and Bo
Dec 02, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're thrilled to hear that Karim made your vehicle purchase such a positive experience. We strive to have the right inventory and great service ready for our customers. Enjoy your new ride!

December 01, 2024

I love this place, the service is very professional, and the people there are amazing, very friendly and knowledgeable. I can recommend it to everyone. More

by lilo0523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Lilo, we’re thrilled to hear you had such a positive experience! Our team works hard to provide excellent service, and your kind words mean a lot. Thank you for recommending us—your support helps us grow and serve even better!

December 01, 2024

They went above and beyond to help me and assist with my situation defiantly a caring environment! More

by LISARILEYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich
Dec 02, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you, Lisa! We're thrilled to hear that our team made a positive impact and provided the support you needed. Your kind words motivate us to keep delivering exceptional service. We appreciate your feedback!

December 01, 2024

Kimberly in service is the only one who seems to care about helping me with my car. I could not me more upset about buying this Wagoneer from Palmer Dodge. I have had nothing but issues with the car ev More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jody Cruce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Again, Kimberly was the only one that seems to care about getting my car fixed.
Dec 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Josh, we’re truly sorry to hear about your experience with your Wagoneer. It’s disappointing to know you’ve faced ongoing issues. We appreciate your feedback and will work to improve our service. Thank you for highlighting Kimberly’s efforts; we’ll ensure your concerns are addressed. Sincerely, David Keller, Service Manager, service@palmerdcj.com

December 01, 2024

Could not be more upset with the service center. I wish I would have never bought this Wagoneer from Palmer Dodge. I have had nothing but issues with the car and would get rid of it if it was not More

by JOSH.CANTRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jody Cruce
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Keller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hooper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Josh, we're truly sorry to hear about your experience. Your frustration is completely understandable, and we appreciate your feedback. We strive for better service and will work to address your concerns. Thank you for bringing this to our attention; we’re committed to improving. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com

November 28, 2024

Very disappointing experience. Apparently service advisor dont know how to her job or dont want to. Never picked my call or never gave any proper update. Her attitude was like I wa More

by ANANTHU.PATTERIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Keller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly
Dec 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Ananthu, we're genuinely sorry to hear about your experience. This isn’t the level of service we aim to provide. Your feedback is crucial, and we're addressing these issues with our team to ensure improvements. Thank you for bringing this to our attention, and we hope to do better in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com

Dec 03, 2024 -

ANANTHU.PATTERIL responded

I dont know if you remember or not, I did bring it your attention and followed up. For me it seems like you guys just dont care!!!

November 23, 2024

Excellent service. Bo was great didn't play games. Management and financing was on point as well. Definitely recommend this place. I'll be back for my next purchase More

by TOMEK7474
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Flemming
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Kohler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bo
Nov 25, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for the fantastic review, Tomek! We're thrilled to hear you had such a great experience with Bo and our team. We appreciate your recommendation and look forward to seeing you again for your next purchase!

November 23, 2024

Very good service nice talk customer service and you staff is very good and all people is good More

by rvharkhani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you so much for your review! We really appreciate your feedback!

November 22, 2024

Service was excellent and quick. My advisor was took time to explain everything to me. More

by jeffb1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for the great feedback, Jeff! We're thrilled to hear you had an excellent experience and that your advisor took the time to explain everything. Your satisfaction means a lot to us!

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