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Palmer Dodge Chrysler Jeep Ram
Roswell, GA
7,751 Reviews
Palmer Dodge Chrysler Jeep Ram has been in business for over 19 years. We recently acquired the Chrysler Jeep franchise and can now fully service all your Chrysler brand needs. We are a family owned business that operates out of one store in Roswell, Ga. We pride ourselves on outstanding customer service. We are one of the top sellers of Vipers and other SRT vehicles in the country and are well versed in all makes and models. Thank you for taking your time to read about us and hope that we can better serve you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,751 reviews
October 16, 2025
I am writing to express my extreme disappointment and concern regarding the service I received from your dealership. I live in Atlanta and drove to your location specifically to have my Dodge Charger rep concern regarding the service I received from your dealership. I live in Atlanta and drove to your location specifically to have my Dodge Charger repaired. I placed full trust in your team to properly diagnose and fix my vehicle. I was informed that my vehicle required an engine tear down and a top-end rebuild. Based on your recommendation, I approved the repair and paid approximately $7,000–$10,000 for the work. I expected this to resolve the issues with my car. However, shortly after the rebuild was allegedly completed, my vehicle began experiencing low oil pressure. I returned the car, and it has now been at your shop for an additional six days. Today, I was informed that the engine needs to be replaced entirely—something that was never mentioned at the beginning of this process. Had I known a full engine replacement was the best or only solution, I never would have authorized a costly rebuild. Instead, I was encouraged to proceed with repairs that have now proven to be ineffective. In addition, shortly after the initial repair, I was told that I needed motor mounts, something that should have been identified during the engine work, especially on a 6.4L engine. I find it unacceptable that such a critical component was overlooked during an alleged full engine tear down and rebuild. Now I’m being told that my only option is to pay an additional $8,000 for a new engine, with the prior $7,000 being applied toward the cost. Unfortunately, I do not have the financial means to do that. I borrowed money for the initial repair, and I’m still responsible for a $900 car note and insurance payments on a vehicle that I cannot even drive. I feel completely misled and taken advantage of. The situation has caused me significant emotional and financial hardship. I respectfully request that your dealership: Provide a detailed written explanation of all work performed and all diagnostic findings. Clarify why a full engine replacement was not initially recommended if that was the appropriate repair. Offer a fair resolution, such as refunding part or all of the rebuild costs or covering the engine replacement under warranty or goodwill assistance. I trusted your service department in good faith, and I expect the same level of honesty and integrity in return. I can be contacted at 678-508-1372. I am trusting you all once again to make this right for it’s unacceptable. I’m now responsible for a loan related to the repairs and vehicle. My entire experience has been costly and ineffective. Shontana Tellis More
by shontanatellis
Verified CustomerEmployees Worked With
Richard & Ryan
October 16, 2025
This service shop has serious deficits with assessing difficult problems as well as simple tasks difficult problems as well as simple tasks More
by MARSHALL.GOLDMAN
Employees Worked With
October 15, 2025
Great experience! Easy to schedule service and serices were performed timely as promised. Friendy and knowledgeabe staff. Easy to schedule service and serices were performed timely as promised. Friendy and knowledgeabe staff. More
by KeithP
Employees Worked With
October 08, 2025
The appointment was time with quick service. Great experience. I would recommend Palmer for Jeep service. Great experience. I would recommend Palmer for Jeep service. More
by BET
Employees Worked With
October 08, 2025
I’m happy with the service performed. I wish the team would recommend the regular services that should performed. Also, the department did not communicate when the service was complet I wish the team would recommend the regular services that should performed. Also, the department did not communicate when the service was complete. I had to call to ask. More
by B Estes
Employees Worked With
October 07, 2025
They took time to understand what I wanted, and they delivered the right car for me. delivered the right car for me. More
by Radiator
October 07, 2025
I had an excellent experience with Palmer Dodge. From start to finish, the staff was professional, honest, and genuinely cared about my needs. From start to finish, the staff was professional, honest, and genuinely cared about my needs. More
by bdgresham510
October 05, 2025
I had an excellent experience with Palmer Dodge. From start to finish, the staff was professional, honest, and genuinely cared about helping me find the right vehicle. The sales team made the proces From start to finish, the staff was professional, honest, and genuinely cared about helping me find the right vehicle. The sales team made the process smooth and straightforward—no games or pressure, just real customer service. They were knowledgeable about the vehicles, quick with communication, and made sure everything was handled efficiently during financing and delivery. The dealership was clean, organized, and had a great selection of inventory. If you’re looking for a dealership that values your time, treats you with respect, and goes the extra mile to make sure you leave happy, I highly recommend Palmer Dodge. I’ll definitely be coming back for my next vehicle. More
by abiggins678
