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Palmer Dodge Chrysler Jeep Ram
Roswell, GA
7,665 Reviews
Palmer Dodge Chrysler Jeep Ram has been in business for over 19 years. We recently acquired the Chrysler Jeep franchise and can now fully service all your Chrysler brand needs. We are a family owned business that operates out of one store in Roswell, Ga. We pride ourselves on outstanding customer service. We are one of the top sellers of Vipers and other SRT vehicles in the country and are well versed in all makes and models. Thank you for taking your time to read about us and hope that we can better serve you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,665 reviews
July 29, 2025
I had a difficult issue to resolve with my Jeep's infotainment system. Service advisor Luis Torres and his team hung in there and resolved the problems to my complete satisfaction. Thank you guys! infotainment system. Service advisor Luis Torres and his team hung in there and resolved the problems to my complete satisfaction. Thank you guys! More
by sighardester
Verified CustomerEmployees Worked With
Luis Torres
July 29, 2025
Sarah did a fantastic job of ordering parts, scheduling service while I work remotely and filing a warranty claim. I couldn’t ask for better service. service while I work remotely and filing a warranty claim. I couldn’t ask for better service. More
by bcherer
Employees Worked With
Sarah
July 28, 2025
Palmer Dodge is always a great experience. They are busy, but they do not let you as a customer feel like that is a problem. They get you out in a timely manner and are up front with you on ho They are busy, but they do not let you as a customer feel like that is a problem. They get you out in a timely manner and are up front with you on how long any service/repair will take. More
by MKUBIE21
Employees Worked With
July 27, 2025
Always go above and beyond to maintain the fleet. There is a true sense of urgency. Always getting me in and out in a timely manner. There is a true sense of urgency. Always getting me in and out in a timely manner. More
by abiggins678
July 27, 2025
Good and bad. I often go to Palmer for my service. Prices seem high, but that's everywhere now. My biggest issue is with the service of simple issue; the windsh I often go to Palmer for my service. Prices seem high, but that's everywhere now. My biggest issue is with the service of simple issue; the windshield washer hose. The hose kept popping out of the nozzle. The first time I went the service area told me to contact their parts department to see if they had the part. I did so and was told to schedule service. Back to the service department and scheduled service. When I arrived for the service they told me that they had to order the part from another dealership and they rescheduled for a week later. A week later they did the repair and after a short while the same issue arose. I went back again and they made the repair a second time. After a couple of months, I had the same issue. I called (irritated at this point) and explained the situation and that i was annoyed and wanted to speak with the service manager. I was transferred to voicemail. I called back again and was able to speak with David Keller. I explained the problem and he had me come in right then. After a short time (about a half hour) they secured the hose to the nozzles via zip ties. Ok if it works fine. So far, so good. 4 trips for a washer fluid hose. I can't imagine if I had a serious or challenging mechanical issue. The people are very nice and do a great job at communicating. David was accommodating and helpful. After the experience, my trust in their abilities is low. More
by MIKESHOP
Employees Worked With
July 24, 2025
best customer service very attentive and very pleasant to deal with Peyton Barron was great to deal with deal with Peyton Barron was great to deal with More
by YBRILL
July 24, 2025
Did a good job went in for 40000 mile check up was disappointed would not honor tire coupon that said would match any price? disappointed would not honor tire coupon that said would match any price? More
by TFWRIGLEY
Employees Worked With
July 23, 2025
I hate going to dealerships and dealing with pushy car salespeople. With that being said, I saw a used Jeep Unlimited JK online that I really liked and the price was in my budget. Stopped by randomly and salespeople. With that being said, I saw a used Jeep Unlimited JK online that I really liked and the price was in my budget. Stopped by randomly and met Kainen. My initial thought, "okay, here we go". But no, he wasn't pushy at all. He had a very nice, calm, demeanor and didn't give off that creepy used car salesman vibe. Told me everything about the jeep, answered all of my questions, and let me take it for a test drive. He helped me through every step of the process. I also have to give them another shout out for the purchasing process. It was so much quicker than I expected. I test drove the jeep the day before purchasing right before closing time. So I told Kainen that I did want it and I would be back the next day. He was honest and said he couldn't hold it for me. Which is completely understandable. If a buyer is ready, you can't miss that opportunity to make a sale. I would do the same. I went back the next afternoon, thankfully it was still there, went through the financing process and was driving my new Jeep (new to me at least) out of there in less than an hour. The last time I purchased from a dealership was about 2-3 years ago and I was there probably 3 hours. Never going back to that place. I would have no problem purchasing another vehicle from Palmer and already have recommended it to everyone that's asked where I bought it. Keep up the good work, Kainen! More
by JW
Employees Worked With
July 21, 2025
I purchased a preowned Ram 1500. Lee provided a great sales experience was very good no high pressure. Brett in financing was equally nice to work with. I did take an extended warran Lee provided a great sales experience was very good no high pressure. Brett in financing was equally nice to work with. I did take an extended warranty the truck had an issue will less than two hundred miles on it since I took delivery. Palmer did the repair and gave me a rental no charge didn't use the extended warranty. So I got to meet the service department. Very nice people the repair was somewhat major but truck was ready as promised. Only negative comment is the pre-delivery cleanup crew could do a better job on the inside. If you want a dealer with Integrity deal with Palmer. More
by GLN0708
Employees Worked With
