Oxmoor Ford

Entire team was great to work with. Ahmed was knowledgeable and answered all questions I had. Ahmed was knowledgeable and answered all questions I had. More

I have a request call From Ellie Garcia then she send us to work with Steve Whittaker he did treat us very good the whole experience was great if I can give them 10 stars I would the have earn my Bussines to work with Steve Whittaker he did treat us very good the whole experience was great if I can give them 10 stars I would the have earn my Bussines More

Was a great experience buying my Ford Maverick truck! ! Everyone was so helpful and great to work with!! ! Everyone was so helpful and great to work with!! More

The whole Oxmoor family was especially my sales person he was patience and found what like he got me a great deal. I would recommend my family and friends to a car there and will be back to do business was patience and found what like he got me a great deal. I would recommend my family and friends to a car there and will be back to do business More

John Safi was the biggest help in getting me into my first vehicle purchase. He made sure the process was as smooth and easy as possible and made sure the car I purchased was the right one for me. first vehicle purchase. He made sure the process was as smooth and easy as possible and made sure the car I purchased was the right one for me. More

My credit goes 100% to the sales person. He was very professional and took the time to make sure when I left in my new truck that I was satisfied with everything. So thank you!!! He was very professional and took the time to make sure when I left in my new truck that I was satisfied with everything. So thank you!!! More

I brought my car in to replace the battery. They dumped 6 extra quarts of oil in the engine to make it smoke and told me I need a new engine. They lied and said there had been no oil in it. They dumped 6 extra quarts of oil in the engine to make it smoke and told me I need a new engine. They lied and said there had been no oil in it. When I proved they were lying, they feigned outrage and asked me to leave. Then they kept my car another 2 weeks and did a bunch of unauthorized work, refused to reimburse my rental car, and didn't even apologize. More

Knew what used car we wanted. Had it stitting there for us. In and home in 90 minutes. My wife loves her car. Ask for Moose. He treated us very well Had it stitting there for us. In and home in 90 minutes. My wife loves her car. Ask for Moose. He treated us very well More

I took my 2017 Fusion in on Monday for a recall repair. I had made an appointment at the beginning of September, the lady on the phone was amazing. I asked her if she knew how long it would take and she to I had made an appointment at the beginning of September, the lady on the phone was amazing. I asked her if she knew how long it would take and she told me a couple of days. I rented me a car so I could still get around while they had my car. After about 5 minutes after dropping my car off I received a message from Dontae asking me if there was anything else I needed while they had my car. I asked him to do a diagnostic on the count of my check engine light being on, about 2 hours later I was told it was my O2 sensors that went bad. He also informed me that my tires needed to be replaced and the total would be a close to $1900. They wanted to charge me $851 for 2 O2 sensors and $1045 dollars for 4 new tires. I declined the service because I had looked around for better prices and found them at my local mechanic shop. After 2 hours I was told that I could come get my vehicle. I didn’t make it in that day to get it on the fact that I had the rental and didn’t have time to go back and get it that day. The next morning I dropped the rental car off and took a Lyft to get my car from them. I had errands to run before I had to go pick my kids up from school. The next day I took my car to my mechanic to allow him to fix my car for the O2 sensors and to get tires put on. As soon as he got under my car he informed me that my car was leaking brake fluid and fast. I had only been at his shop for about 30 minutes before he actually looked at my car and he said there was break fluid everywhere. All in my wheel well, on my tire and on the ground under my car. I feel like this is a huge situation on the count of safety for me and my children. He checked my brake fluid reservoir and said it was empty but the paperwork I received from Oxmoor Ford stated that was okay at the time of service. I immediately called them and told that what was going on and they told me that I needed to drive my car back into the shop so they could take a look, mind you that I live about 30 minutes away from the shop. I asked if there was anything that could be done for compensation on the count that my initial thoughts was that they needed a few days which is why I rented a car in the first place to give them enough time to fix the car right the first time. Dontae said his boss would get me a rental car to drive around. So now I’m worried to even drive the car back out there on the count that anything could happen to me as I attempt to get my car back out there to them to look at. When I got there I was spoken to by Dontae and he was trying his best to help me. He asked his boss I guess that’s who he was Brandon Bond about the rental which he had to put orders in for since I guess he was too busy before I got there to do it beforehand. Enterprise didn’t have anything available until about 4pm which is when I needed to be picking my kids up from school. So Dontae asked him about getting me a ride home where he tells him that he could give me a ride home or I could wait. Dontae informed him of how far I lived and he responds that I could either wait on the rental or wait inside he says he is not a magician and could not make a car appear out of thin air. At this point I really got upset because he had no common courtesy for another person’s time no safety, nor even concerned that they had made a huge mistake that could have cost me my life, or someone else’s life. I was there for over a hour waiting on them to fix the problem and to check and make sure it was good before they gave me my car back. I will never go to this location again, very unprofessional and could have been deadly if I had to drive long distance like I typically do for work since I have to drive a hour away everyday. I just feel like if I would have read reviews I would never have brung my car here in the first place, the fact that other people are having the same type of problem with Brandon Bond is crazy that he still works there. More

Great service from Doug Kimmons and his team. I have bought multiple vehicles from this dealership and am very satisfied with their efforts. I have bought multiple vehicles from this dealership and am very satisfied with their efforts. More