Ourisman Chevrolet Buick GMC of Alexandria

so as an over all review of the dealership the reason I'm giving it a 2 star review is almost entirely due to the service techs. I recently bought a NEW 2022 silverado ZR2. I had made a trip to Florida from giving it a 2 star review is almost entirely due to the service techs. I recently bought a NEW 2022 silverado ZR2. I had made a trip to Florida from DC and I had to go through a few storms. after going through them my left headlight/Blinker would quit working so I take it in to the dealer and they replace it. on that day I spend almost 10 HOURS at the dealership. first 5 hours was to replace the headlight. while they are fixing it I ask to have the truck updated due to it not having the right software for the ZR2. well they forget or didn't get the memo to do it so after those 5 hours they had to take it back again which took another hour and a half. so I get in the truck and now it thinks it's a chevy Tahoe. so again the wrong software was installed. I inform my service rep who has them fix it which takes another hour and a half. I finally take the truck home to find out the part of the fender that connects to the truck isn't flush and is sticking out. and the headlight beams are not level. so at this point I'm pretty upset to say the least so I take it back again (25 minute drive one way) btw. and have to schedule an appointment for today Aug 12th and 0800. I take it in and get the call that it's fixed. so I come to pick it up and see that the fender is still not flush but is now sticking out in the middle as to the edge by the headlight originally. and also discover that the headlight (which is new) has a chip in it. now this may sound nit picky to some. but this is a 75 thousand dollar truck. there's no reason a GOOD tech should be handing back my vehicle with these issues. it should look just like it did when I bought it. they offered a free oil change due to this xxxx show that had happened which didn't help me due to just getting the oil changed and moving across the country in a few days. but you would think with all these issues they would have at least washed the truck before I got it back..but nope that didn't happen either. if I were to rate the departments out of a 100 it would be as followed "certified techs" 0/100 Service department 100/100 sales reps 90/100 The only good part about this service experience has been the rep Destiny. she was absolutely awesome and helped me any way she could. I highly reccomend avoiding this dealer for repairs but if you have to go there then 100% ask for destiny. ( as you enter the service door she's the 3rd desk from the front) she will do everything she can even on her off time to help you out. the 2 stars I did give are only because of her help More

I like to give kudos to Jacob Scheider. I have an issue with my vehicle. He explained in detail what was wrong with my vehicle and stayed in contact with me throughout the process of gettin I have an issue with my vehicle. He explained in detail what was wrong with my vehicle and stayed in contact with me throughout the process of getting it fixed. He set the example of being a good rep if you have a car issue. he is a shining example of a rep giving excellent customer service. More

James was great! Kept me informed of my EV order and arrival. Made my buying experience easy. The staff involved were patient and great to converse with. I look f Kept me informed of my EV order and arrival. Made my buying experience easy. The staff involved were patient and great to converse with. I look forward in a continued relationship in future car related purchases! So far, I am LOVING my EV!! More