Ourisman Chevrolet Buick GMC of Alexandria

Poor service communication. Had recall.and part had to be ordered didn't tell us at time of drop off. We had to call.2 days later to find out. Servic rep was out and no one w Had recall.and part had to be ordered didn't tell us at time of drop off. We had to call.2 days later to find out. Servic rep was out and no one was covering his clients. Left 2 messages on service line. Finally got through to a live switchboard and 3rd time finally connected with svc mgr to find out. Had our car for 3 days for oil change and tire rotation. Still waiting on call for recall part. More

I went in for a oil change rotation of tire ,front end alignment I paid 300.00 for it got in to my car they didn’t rotate and they didn’t do the alignment because the report stated that I needed a lot of alignment I paid 300.00 for it got in to my car they didn’t rotate and they didn’t do the alignment because the report stated that I needed a lot of repair so be careful poor service More

Thank you Willy for all your help in purchasing my 2019 Chevy. You were polite and resourceful! I'll be recommending my friends on their next purchase. Chevy. You were polite and resourceful! I'll be recommending my friends on their next purchase. More

Excellent customer service was provided today on my GMC Terrain by Aaron. I appreciate everything. Thanks again Terrain by Aaron. I appreciate everything. Thanks again More

Disgusting customer service. The great Sales man make promises the service department wont keep. Haveing issues for a year now trying to reaolve issues under Warrenty til alleged The great Sales man make promises the service department wont keep. Haveing issues for a year now trying to reaolve issues under Warrenty til allegedly 100,000 miles. The general manager doesnt return emails or calls. When you talk to him im person hes upbeat but doeant pay attention while your talking and doeant seem to care. All ourismans in va seemed to be understaffed. And that why no one calles.back after weeks ans weeks of calling them. Oil change 150 bucks? Beware of privately owned companies GM doeant not take responsibility and will not assist like Ford does!!! More

Jason Van Valin was very helpful, knowledgeable, provided multiple options, shared all the features of the cars multiple options, shared all the features of the cars More

Laramie was very helpful and super understanding with my many questions! He put my mind at ease. many questions! He put my mind at ease. More

This dealership was a complete polarization to that of Lindsay Chevrolet. All of the staff were respectful and straightforward about the price. The internet prices are also more closely reflective of what Lindsay Chevrolet. All of the staff were respectful and straightforward about the price. The internet prices are also more closely reflective of what you will pay in store. Nicole first reached out to me and answered my questions thoroughly. The day I was able to come in, Nicole wasn't working but Willie helped me out and was very informative. I worked with Willie, Krish, and Habib to put together a deal that was satisfying to me. I would highly recommend going to this location when looking for a chevy vehicle. No hidden charges, no extra fees, good value on your trade ins and great attitudes all around. There are some mark ups on vehicles but they aren't excessive. Thank you for the great experience. More

When purchasing the car, the finance department was not honest about warranty. Of the warranty packages I was off was offered by Habib, apparently was NOT what I was ultimately sold. I was shown a chart wi honest about warranty. Of the warranty packages I was off was offered by Habib, apparently was NOT what I was ultimately sold. I was shown a chart with 5 different levels of coverage, ultimately selected the highest level of coverage which, based on what was shown on the screen and the details told to me by Habib. The pricing shown was over $100 more per month over the 6 year financing period. This package, as described by Habib, covered bumper to bumper service, including oil changes for the next 7 years, and the "only thing I would have to pay to put in my car was gas." That statement, along with the lifetime guarantee of the engine as long as ALL of my bumper to bumper maintenance was done at that Chevy service location, convinved me to purchase that warrenty coverage. At my first service appointment, the service writer initially had no idea about this warranty coverage as he gave me an invoice quote for an oil change & inside the vehicle air filter. When the work was completed, he said it was covered by the warranty. I figured he had a chance to look it up & made the adjustments. My 2nd visit -- the service writer applied a $50 service coupon (not sure where that came from) & there was an $18 credit for a $90 oil change. My total service visit came to close to $190. I paid then went right over to the sales area. Someone made a copy of my service invoice and said they would get back to me. They did not. I followed up about a week later, spoke with Habib who said he would look into it & get back to me. He did not. I called again & spoke with Hamid who, upon looking at my paperwork via his system, stated that there are different levels of coverage and based in the cost he saw, I had a lower level of coverage that did not include the coverage I told him I was sold. Hamid said he would email me, CCing Hamid, what my coverage entailed. I asked him to also include the sales manager on the email. This was Oct 13. The email did NOT include the coverage stated in the system & although Habib & the sales manager was included on the email, neither followed up with me. The finance process entailed signing & initialling on a screen where Hamid got to a screen, told me what that screen covered while scrolling to the bottom for me to sign. My paperwork does not entail the specifics of the warrenty, nor did it include the paper brochure that was shared with me. My last car was purchased over 12 years ago & it was not a certified pre-owned as the current vehicle I purchased in Sept 2021. While I feel I asked all the right questions about the vehicle itself and financing, my lack of knowledge about car warranties at a dealership clearly has resulted in me being lied to & taken advantage of. I'm awaiting response on exactly what this warrenty entails before taking next steps. BEWARE OF THE FINANCING DEPARTMENT. They will sell you on one product & have you sign on something completely different. With the extra $100+ In paying a month, I could have been saving that in a car maintenance fund versus some warrenty that does not even cover oul changes. How many others have they done this too? More

Jason exceeded my expectations in finding me help and getting me in a new vehicle.Made sure I was going in the right direct and it made sense. Thanks for taking care me today getting me in a new vehicle.Made sure I was going in the right direct and it made sense. Thanks for taking care me today More