Ourisman Chantilly Kia

After visiting several dealerships in the past few days and getting very frustrated with the high-pressure and obnoxious sales tactics used by other dealers, finding Ourisman was a breath of fresh air. My and getting very frustrated with the high-pressure and obnoxious sales tactics used by other dealers, finding Ourisman was a breath of fresh air. My husband and I came to Ourisman because our local dealer was closed on Sunday. First, the dealership seems new, is spacious and clean, and has a large inventory of cars. I had wanted a Kia Sorento EX with certain options, and an out-of-state dealer that I'd visited didn't have any in stock. Ourisman had it. Our salesperson, Hank Hoffer, was very knowledgeable about the car and very personable. After taking a test drive, we sat down to discuss the price. His initial price wasn't terribly competitive as compared to the price that the out-of-state dealer quoted me for a Sorento SX. When I told him this, he got the manager, Billy Brown. Billy was willing to discount this car at nearly the same percentage and gave me a decent price for my trade-in. I'm grateful that they never insulted my trade-in the way another dealer did. Although they were very busy and it took a while to get a value for my trade-in, Hank and Billy did not engage in annoying back and forth with the price, and we were able to agree on a fair price pretty quickly. I appreciated that they seemed up front and didn't make any false promises or use high-pressure sales tactics -- they were great to work with. While we were there several hours, Hank provided us with sodas and tried to make us comfortable. Our experience at Ourisman was as pleasant as buying a car can be, and I would recommend them! More

After a few months of car shopping, I was pleasantly surprised by my experience at Ourisman. I had reviewed their website and spoken with Carl prior to coming in, so was fairly certain of what I wanted. surprised by my experience at Ourisman. I had reviewed their website and spoken with Carl prior to coming in, so was fairly certain of what I wanted. When we arrived at the dealership Carl had our chosen vehicle ready to test drive and was very friendly and knowledgeable as we completed the necessary paperwork. He answered all of our questions and even checked in on us while we were with the finance department. The finance person worked with us to get our desired price range and payments and went over the fine print on everything. By the time we were done in finance, Carl had my new Kia Sportage gassed up, spotless and ready to go. We had a not so great experience at our local Kia dealer and drove about 60 miles to Ourisman to purchase our vehicle, and it was well worth it from both a price and service perspective. There were no pushy salesman or pressure. Overall, it was a pretty painless transaction and the follow up customer service and maintenance has been just as good. More

The sales experience was excellent. Terrance did an amazing job selling me my first new SUV. Very knowledgeable and was able tip relate with me. I highly recommend this dealership, and make sure to a amazing job selling me my first new SUV. Very knowledgeable and was able tip relate with me. I highly recommend this dealership, and make sure to ask for Terrance. More

Very accomodating and appreciative of our business. Answered all our questions and explained every feature in great detail. Important to them that we understood every step of the process. Answered all our questions and explained every feature in great detail. Important to them that we understood every step of the process. More

Our experience at Ourisman Kia was great. Brian greeted us immediately when we walked in the door. When we described what we were looking for, he was very helpful but respected our space at the same time. us immediately when we walked in the door. When we described what we were looking for, he was very helpful but respected our space at the same time. We did not plan to buy a new vehicle that day, but found that the Soul had everything we were looking for and loved it. We ended up spending more than six hours at Ourisman Kia, and Brian remained patient and helpful throughout. We would recommend Brian at Ourisman Chantilly Kia to anyone looking for a new vehicle. More

This was by far the most pleasureable car deal I've ever experienced. I never felt pressure. They never put down the car I was trading in. I felt I got a very good deal. And I love my car. Before buyin experienced. I never felt pressure. They never put down the car I was trading in. I felt I got a very good deal. And I love my car. Before buying my Kia, I was a 5 time Pohanka Acura customer. That is until I had a problem with my car. Their customer service stunk and that did it for me. I will never go back. I am sold on Ourisman Kia. They want to earn your business and they do just that. More

We were just beginning to think about new cars and were just test driving the evening we ended up at Ourisman Kia. It was the 5th place we visited in the Auto Park and I didn't really intend to buy that e just test driving the evening we ended up at Ourisman Kia. It was the 5th place we visited in the Auto Park and I didn't really intend to buy that evening. The other dealers were pleasant and their cars were nice, but nothing stood out. When we got to Ourisman, I was very surprised at the friendly and welcoming atmosphere. True, they were professional, but they also seemed genuinely pleased we had come in and obviously proud of their cars. There was no pressure, something I had rarely experienced in 40 years of buying cars. They let the Sorento sell itself. Adam, our salesman, and Chris Bell, the Sales Manager, were knowledgeable, friendly, and straight up. No game playing, like I had experienced at brand K earlier in the week. We ended up buying that evening for a good price, based on Adam, Chris, and the others. A couple of weeks later, I took advantage of their new owner night and met the Service Managers, Eric and Shawn, also two great guys. I have had the Sorento about 6 weeks now. The car is great! The folks at Ourisman are more than willing to answer questions on all the options of the car, always remember my name when I drop by, and always make me feel welcome. The bottom line is this - they are completely honest, in both sales and service, very friendly, realize their business depends on us buyers, and make every effort to treat us right. To repeat myself, Chris Bell, Adam, Eric, Shawn, and the rest of the people there provided one of the best car buying experience I have ever had. They are a great bunch of people and the cars are terrific! It doesn't hurt that the Kia has one of the best warranties in the industry either. Give Chris Bell a call. He's a great guy and will treat you fairly. And ... they have donuts in the waiting room! :-) More

We recently bought two new vehicles from Ourisman Kia. We We bought two new vehicles from Ourisman Kia in 2012. The staff showed a nice balance between friendly and business-like. They did not apply any over We bought two new vehicles from Ourisman Kia in 2012. The staff showed a nice balance between friendly and business-like. They did not apply any overt pressure to buy. They showed us the cars we were interested in, offered up lots of information and patiently answered any questions we had. David Kim was one of the most well-informed and knowledgeable car salesmen we’ve ever encountered. He understood each car’s options, capabilities, etc. Perhaps most important, Ourisman was very competitive on price. More

I came in looking to try the Kia Soul and was pleasantly surprised to find that they had added a leather interior to the + model which hadn't been advertised on the Kia website. Brian was very helpful and surprised to find that they had added a leather interior to the + model which hadn't been advertised on the Kia website. Brian was very helpful and laid back. It was hard to find cons to making this purchase. While we waited for our trade to be priced out, Purcell showed us other models in the showroom and talked excitedly about Kia's evolution. Even though he knew we were already set on the Kia Soul, he seemed genuinely proud of the other models Kia had to offer and wanted to show them off. More

Ourisman Chantilly Kia was the third Kia dealership I visited, second on the sales date, plus I talked to a salesman on the phone at a third on this date. Upon my arrival at Ourisman, I was greeted by T visited, second on the sales date, plus I talked to a salesman on the phone at a third on this date. Upon my arrival at Ourisman, I was greeted by Terrance Smith, my salesman, and immediately got the feeling that Terrance was going to be a pleasure to work with, and that feeling turned out to be true. Terrance was most helpful in showing me vehicles that I was interested in, didn't waste his or my time trying to show or sell some vehicle that did not interest me. Through out the entire process Terrance could not have been more helpful or showed any more interest in making sure my business was truly appreciated. Too bad all car salesman are not like Terrance, it would have saved me from visiting so many dealers. In addition to Terrance, I also worked with Sales Manager - Purcell Johnson. Purcell's sales methods are different than most, but he also was a pleasure to work with and worked extremely hard to complete a deal that satisfied both parties. I give Terrance and Purcell both 10's and they definitely will get my recommendation to others. Too bad Ourisman Kia is not located closer to my home. More