Ourisman Chantilly Kia

Just bought a new 2012 Kia Optima EX and had a great overall experience at this dealership from start to finish. Henry was exceptionally professional and very knowledgeable of the Optima. All of the sal overall experience at this dealership from start to finish. Henry was exceptionally professional and very knowledgeable of the Optima. All of the sales people were extremely polite and greeted me every time they walked by me. Negotiations went well and were fair and Daniel was outstanding in his explanations of how everything in the car works. I would definitely buy another Kia from this dealership in the future! More

Overall I am very impressed with Ourisman Kia after one week of ownership. I had owned and driven a Lexus LS430 and a late model Acura RL prior. I have all of my cars serviced exclusively at the dealersh week of ownership. I had owned and driven a Lexus LS430 and a late model Acura RL prior. I have all of my cars serviced exclusively at the dealerships. I have been very accustomed to outstanding service from the Lexus and Acura ownership experiences. I needed a much more fuel efficient vehicle and was set to buy a VW TDi Diesel. I was so turned off by the VW dealer. At the same time, by happenstance, I was walking out of my gym and there was brand new Kia Optima SX parked right by the door. I was really taken by how good the car looked. I did some on-line research and then visited Ourisman. I met Ryan Carr who is a genuinely polite, professional, enthusiastic, and very knowledgeable sales professional. Ryan was very patient with me as I drove different levels of the Optima over a 2 day period. He was very thorough in explaining the features and benefits of each trim level. Purcell Johnson (sales mgr) then got involved as we negotiated price. Purcell was very good to deal with as we came to an agreement on price. I felt I was offered a very fair and very good deal. As I was waiting for the car to get its' final prep, Billy Brown (Gen Mgr) came over to me and offered me a hot lunch.....what a nice and unexpected pleasure......The last time I had a complimentary meal at a car dealership was at Lund Cadillac in Scottsdale! Ryan introduced me to Sean Neff (Service) (ala Lexus). Sean explained the maintenance schedule to me and answered my many questions on servicing my new car. I also dealt with Silvia Aviles who handled my registration (they put actual plates on the car) and financing. I am 50 years old, have purchased many new cars over the years. Something happened in this dealership that has never happened to me before.........I had several sales people walk up to me after I purchased my Kia.....they shook my hands and congratulated me on my purchase........I was very humbled by this..........this really substantiated the earnest teamwork and employee/team member customer commitment to me. Ourisman Kia has a very young, professional, enthusiastic, and genuine customer caring team. What a pleasure to deal with! Thanks! More

We recently bought our 2012 Sorento from Henry. We dealt with the internet sales rep during the week, drove two hours to the dealership on Friday night after work, and when we got there Henry had our car si with the internet sales rep during the week, drove two hours to the dealership on Friday night after work, and when we got there Henry had our car sitting out front clean and ready for us. Even our paperwork had been prepared before we arrived. All around a great experience. More

David Kim, my salesman, was very understanding and tried very hard to get me the best deal as possible. Definitely will recommend David and also the dealer as a whole. very hard to get me the best deal as possible. Definitely will recommend David and also the dealer as a whole. More

I recently bought my car from Ourisman Chantilly Kia. I couldn't be any happier with the service, knowledge and friendliness that I received from there. I initially didn't have the Kia Rio on my list of ca couldn't be any happier with the service, knowledge and friendliness that I received from there. I initially didn't have the Kia Rio on my list of cars that I wanted to look at. I met Henry and talked to him about what I was looking for in my next car and the budget that I was trying to stay in. He brought up two different models that he thought I would like. He was very knowledgable about both the cars he had brought out and really explained the features very well in both of them. He really helped me out in pricing out my options and making sure I knew what was going on at all times. I absolutely fell in love with the car, and was really glad Henry took the time to help me make a decision with absolutely no pressure at all. After talking to Henry, I told him I would go home and sleep on it. Saturday morning came around, I went to the dealership that day with my dad and Henry took the time again to go through all the features with him and explaining all the options and features of the car. We finally decided to go ahead and get the car. Henry was fast and efficient through out the whole process. He made sure we were comfortable and well taken care of. Him and his teammate, even provided us lunch to make sure we didn't get hungry while waiting for the finance person to start our financial process of the sale. When we were done with all the paperwork, the car was cleaned and had a full tank of gas ready to go! Henry also took the time to setup my phone so that I would drive away with everything already setup! I always dreaded car shopping, and the pressure that came with the salesmen trying to sell me things I didn't need. Henry and the Kia staff definitely changed my mind about car shopping, he never pressured me or suggested anything that I didn't need. I will definitely suggest Ourisman Chantilly Kia to anyone that is looking at buying either a new or used car. The customer service was amazing and made car shopping very easy and quick. Ask for Henry! More

We were very pleased with Ourisman Kia, especially our salesman Henry (Hank). He was very nice, not at all pushy. He was very knowledgeable about the cars and helped us weigh the pros and cons of our ve salesman Henry (Hank). He was very nice, not at all pushy. He was very knowledgeable about the cars and helped us weigh the pros and cons of our vehicle choices. He even stayed two hours later than he was supposed to, to help us finish out our sale. I was also impressed that Hank was willing to do the paperwork in the children's play area, because we had our three children in tow. Great experience! More

Inch I initially there for service on my old car. Service got sales to speak with me. Salesman, Henry was very pleasant and not pushy, which I hate. When I came back to test drive everyone was very p Service got sales to speak with me. Salesman, Henry was very pleasant and not pushy, which I hate. When I came back to test drive everyone was very pleasant and helpful again. Went back later that week, asked for Henry and made the deal. Of course I wanted a lower price, but don't we all, I do not think I got a bad price. Features, extras and protection plans were great, Financing was great, Check ups with me from dealer after purchase have been impressive. Yes I would recommend Ourisman and Henry Hoffer. More

I choose this dealership because of my dealings with employee Altman,Prucell and Silvia (silvia works in the in the office). They were all very professional, knowledgable and attentive. It was a pleasur employee Altman,Prucell and Silvia (silvia works in the in the office). They were all very professional, knowledgable and attentive. It was a pleasure working with them, they went above and beyond the call of duty to make sure all questions were answered and to make sure our experience was a good one. I would recommend this dealship and these 3 individuals to anyone, and I recommend them as Employees of the month. I recommend this dealship as "Dealership of the month/year." Barrett Cain bearrobert2me.com More

Purcell Johnson handed me over to Altman Tsang who helped prepare me and my new 2012 Kia Forte Koup SX. They took care of me and made sure I was satisfied with every aspect of the purchase. The worked VERY h prepare me and my new 2012 Kia Forte Koup SX. They took care of me and made sure I was satisfied with every aspect of the purchase. The worked VERY hard with the finance team to get me a deal I would be comfortable with for the EXACT make, model, trim, and options I wanted. I will MOST certainly be buying another vehicle from Ourisman! More

This system only allows you to choose Yes or No to Recommend this Dealership and I would select Maybe. Since my experience is mixed. We are in the market for finding a compact to mid size car with a Recommend this Dealership and I would select Maybe. Since my experience is mixed. We are in the market for finding a compact to mid size car with as high gas mileage as possible. The Soul is one we are considering. I have visited this dealership 3 times. Every single time I have been treated very well. My questions always answered. The first time I just wanted to see a Kia Soul and sit in it, to see if this vehicle was worth considering. The salesmen (don't know the name) did just what I wanted and didn't push to do more. Told me about the features, let me sit in it and that was it. My second visit with my husband was so he could sit in the car as well. This time we spoke with John and again we were treated as we wanted. No push for sales just answered our questions. He did take a look at our truck that we would be selling and he did say that Kia was good on trade ins compared to years ago when dealerships were so poor on trade ins. Said they were similar to Carmax. My husband then requested an online quote with Jeff Hoyt and we had since dealt with him. He sent a quote just basic factory pricing, then kept sending us the various promotions. They even had one in that was what we were looking at buying. We were out this weekend and on our way home I called Jeff to find out if we could test drive the Soul. He was great checked to see if they had the one we were interested in called back to let us know he had it ready. When we got there we met with Jeff he was great. Got us setup to test drive, answered questions even said his Dad bought the Soul and he had driven it a few times. We test drove the Soul and I was pretty impressed. It handled fairly well, had some pep, had a great turning radius, and the inside extras on the Soul ! are pretty awesome. The backup screen is really cool. Overall we are giving this car serious consideration. And we still are. They took our Truck to check it out. This surprisingly didn't take long and we even had a nice conversation with the Kia Valet there. Not to mention we sat in all the cars in the sales room. Everyone was friendly. Then sadly things took a downward turn. Jeff came and got us and said the manager was coming to go over the numbers. Purcell Johnson was a very friendly manager. Obviously keeps cusotmer service a top proiority. Sadly his pricing was horrible. He came to us offering pretty much sticker price and seriously undervalue on our truck. Our truck is a very low mileage, sellable truck. I probably wouldn't have been as disappointed but they had bragged at being good on trades. So I was insulted. And I expressed this strongly without being rude that this was horrible offer. Purcell then left came back a little bit later and took about $1000 off the sticker price and offered $2000 more on the truck. This did bring the trade in value that was listed in blue book and I had expected this amount to be the first offer. So I was annoyed. And they only took off $1000 off sticker. I had even said before he left based on his first offer there was no way he was going to give me what I wanted. And I was right. This would only have left me disappointed in their pricing. And there were many things they could have done, offered to wait till a car came in without windown tinting, this one had it on which by the way never buy tinted at the dealership you can get it done for the half the cost wiithout it being rolled into your financing. They did suggest a cheaper car I said no I want better pricing. I got the feeling fast that more was not going to come. And I have to say some of the reasoning given behind why we should trade in our truck $5000-$6000 less than what we could sell it for was really lame. And when we said we only wanted to finance $5000 on the Soul I was told they only do financing on $7500. I said that was not a problem we can get financing on our own in fact I perfer it. And what did Purcell say? But you won't get the $500 rebate!! This reallly annoys me it's the WORST financial advise. Finanace $2500 more to get a $500 rebate? Seriously stupid suggestion. I understand the idea is to sell the vehicle and get the financing that is how they make the money. I get that. It's the bread and butter. But our economy has taken a serious hit because of financing pushing people to make really poor decisions with shadely sales tactics. I would have left thinking we will just wait for the next sale if he had just said at the beginning they could not at this time give us what we wanted. That is fine. He could have said to come back when we sold the truck and they would work with us on what we wanted. Instead I got a very poor offer and then seriously bad suggestions on how we could walk off the floor with a new Kia Soul. At some point consumers need to say STOP and that is why I say MAYBE on recommending this dealership. I really liked Jeff Hoyt he was straight forward, understood we didn't want the xx that many salespeople give. Purcell though is a high pressure salesmen, very friendly, puts customers service up high but he is doing everything he can regardless of good financial sense to get you to drive off the lot with a car. I do hate saying this about him we had a fun conversation and some laughs with him. But I am an honest person and I said I would give a review at least 25 words and so I am giving my honest review. If they come back to fix things I will give an updated review. But if anything if they think twice about giving tricky suggestions to get people to do bad financing then I have done well. I do understand the trade in issue is not solely at this dealership. They ALL give very poor trade in values and I would never do a trade in. Why get $10,000 or $12,000 for my truck when I can easily get $16,000!!! And they did give me a pretty lame reason about banks not wanting to finance older vehicles. When that is so not true. THEY don't want to finanace older vehicles. Your bank or credit union will with no problems. I really think this financing at the dealerships has made the sales of cars far more slimy. Before it was just a matter of you buying the car, now it's buying the car and financing as much of it as possible. So if you go to this dealershihp DO YOUR HOMEWORK on what is the best way to buy, finance and trade in your vehicle and rely on the fact that the suggestions you get on how to "make it work" may not be the best financial decision you can make. So do the homework first. More