Ourisman Chantilly Kia

I had met with Brian Africano days before i went in to buy my new Sorento.Brian was the first Person who came up to me and was willing to help and answer any questions i had. we ended up setting an appoin buy my new Sorento.Brian was the first Person who came up to me and was willing to help and answer any questions i had. we ended up setting an appointment with brian for few days later. when we got there Brian had everything ready to go. he even had a Sorento waiting for us to test drive.thanks to Brian and Purcell we ended up buying a Sorento that day. I would recomend Brian to any one interested in buying a new car i have boughten new cars before but by far Brian is one of the better sales person that i have ever delt with. More

Went to the dealer looking for a car for my 16 year old son. Terrence was the BEST! Let me run the show and see what I wanted, how I wanted, and at my pace. I even went to the Scion/Toyota dealer. I ended son. Terrence was the BEST! Let me run the show and see what I wanted, how I wanted, and at my pace. I even went to the Scion/Toyota dealer. I ended up with a car that wasn't even on my to-see list! I was pleased with the process and Chris was pleasant to deal with. I would recommend them to anyone. I hate pushy salespeople anyone who tries to sell me anything I don't want - they definitely didn't do that - I would have left immediately. Great job Terrance! We will be back soon when my other son needs a car! More

Ouirsman already had a good reputation with me when I looked at a Highlander years ago, and even though I went with an RX instead, I had a good experience. This time I was comparing a Toyota Venza with looked at a Highlander years ago, and even though I went with an RX instead, I had a good experience. This time I was comparing a Toyota Venza with a Kia Sorento, and both places were Ouirsman and I was treated well by both places. Both were happy to have me test the cars as often as I wanted to confirm which vehicle provided what I wanted the most which was - balanced ride quality - good handling but not an over firm ride. It was close but the Sorento won, and that started a good experience with the Kia dealer team. I've been driving an Acura or Lexus since 2000 and both have good service, but wanted to try something simpler and more value oriented. I think the Kia folks offer this. And, while not matching Lexus on every vehicle feature, the price is not matched either (e.g., no automatic opening lift gate, or automatic tilt and telescoping steering wheel - they'e both manually operated on the Sorento, and that's OK, but on the SX trim-level you do get driver seat memory, and driver seat heating and cooling - A sort of luxury where it matters most approach on the high-end models, otherwise they try to keep unnecessary cost down. This approach carries over to the staff. They have a bunch of (mostly young) folks, hustling very hard to make everything work seamlessly and they do a pretty good job, no pretenses. Examples: being able to share the take-out lunch with the staff while you're waiting for the car prep and paper work is a great idea. Sales rep, Terrence, gets the old stickers off the car so I can get the replacements I need; my phone was paired with Bluetooth and address book loaded into the vehicle in about 3 minutes; Terrence knew from discussion that the wife and I sometimes grab the wrong key fob on our push to start cars so we added colored covers, so he made sure I had a new colored cover for my Sorento key fob. Everything moved along smoothly, and predictably and I received a fair purchase price, and good trade-in value. If the Lexus sales set is dress chinos and ties, and the Kia folks are blue jeans and polo shirts with a little more hustle, we'll that's OK too, I received a good value and had good experience. More

We bought a Kia Soul from Ourisman Chantilly and we love everything about it. Jeff Hoyt was a over all pleasure to work with and we would recommend him to anyone everything about it. Jeff Hoyt was a over all pleasure to work with and we would recommend him to anyone More

We responded to a Soul listing on their website and went to see and drive the advertised car. It was in stock and taking it for a drive was a smooth process. It had a price on a sale sticker in the window to see and drive the advertised car. It was in stock and taking it for a drive was a smooth process. It had a price on a sale sticker in the window that was different than the internet price, but it didn't concern us at the time. We negotiated to buy the car and they noted that it had two items added by the dealer, each with an MSRP of $395. Fortunately, we had printed out the ad and they had confirmed that the VINs matched. They tried to price in the dealer add-ons but we held firm to the advertised price. After their initial attempt at the higher price they seemed to recognize that they had to accept the advertised price and then did so without complaint. The only reason they didn't get all "5s" in the rating was due to their attempt to change the price from what had been advertised. David, the salesman, was very knowledgeable about the car's features and we tested his knowledge due to having done considerable research about the vehicle before going to the dealership. All in all a fine process and we left in good time with the new car. More

Just bought a new 2012 Kia Optima EX and had a great overall experience at this dealership from start to finish. Henry was exceptionally professional and very knowledgeable of the Optima. All of the sal overall experience at this dealership from start to finish. Henry was exceptionally professional and very knowledgeable of the Optima. All of the sales people were extremely polite and greeted me every time they walked by me. Negotiations went well and were fair and Daniel was outstanding in his explanations of how everything in the car works. I would definitely buy another Kia from this dealership in the future! More

I recently purchased at 2012 Kia Sorento. I love my new vehicle! Everyone at this dealership treated me with excellent customer service. My sales person, David Kim went above and beyond my expectations vehicle! Everyone at this dealership treated me with excellent customer service. My sales person, David Kim went above and beyond my expectations, I didnt feel the normal pushy personality that I usually receive from car salesmen. He was very friendly and patient. After the sale of the vehicle was finalized, he then took the time to go through all the features of the vehicle with me again, showing me what each button inside the vehicle did and even helped me set up my bluetooth rather than just being happy the sale was done and sending me on my way. When I returned to the dealership two days after the sale of my vehicle, everyone remembered me by name and was still very friendly. Some places you go, once the sale is done, the level of customer service goes down but this was not the case here. The process of buying the car went rather smoothly and a lot faster than in the past when I had to sit at the dealership for hours trying to finalize everything. Purcell Johnson, the Manager on duty, helped push the process along to make sure I wasnt there for a long time since I did have my two small children with me, they even ordered pizza for the kids to eat since it was around dinner time. Silvia Aviles, the finance person I was dealing with was extremely proffessional and helpful as well. I came in with a pre approval from my bank but she did everything she could to make sure I was getting the best possible interest rate and made sure my payment was going to be where I wanted it to be. My kids were were a little restless by the time we met with her and were bickering constantly with each other and she stayed patient through it all. I had to return to the dealership two days later since there was a piece of metal in my tire (i must have ran over or something) and it was leaking and Carlos Castro, from the customer service department was so helpful and professional as well. I am very pleased with the level of customer service I have received from everyone in this dealership. More

Overall I am very impressed with Ourisman Kia after one week of ownership. I had owned and driven a Lexus LS430 and a late model Acura RL prior. I have all of my cars serviced exclusively at the dealersh week of ownership. I had owned and driven a Lexus LS430 and a late model Acura RL prior. I have all of my cars serviced exclusively at the dealerships. I have been very accustomed to outstanding service from the Lexus and Acura ownership experiences. I needed a much more fuel efficient vehicle and was set to buy a VW TDi Diesel. I was so turned off by the VW dealer. At the same time, by happenstance, I was walking out of my gym and there was brand new Kia Optima SX parked right by the door. I was really taken by how good the car looked. I did some on-line research and then visited Ourisman. I met Ryan Carr who is a genuinely polite, professional, enthusiastic, and very knowledgeable sales professional. Ryan was very patient with me as I drove different levels of the Optima over a 2 day period. He was very thorough in explaining the features and benefits of each trim level. Purcell Johnson (sales mgr) then got involved as we negotiated price. Purcell was very good to deal with as we came to an agreement on price. I felt I was offered a very fair and very good deal. As I was waiting for the car to get its' final prep, Billy Brown (Gen Mgr) came over to me and offered me a hot lunch.....what a nice and unexpected pleasure......The last time I had a complimentary meal at a car dealership was at Lund Cadillac in Scottsdale! Ryan introduced me to Sean Neff (Service) (ala Lexus). Sean explained the maintenance schedule to me and answered my many questions on servicing my new car. I also dealt with Silvia Aviles who handled my registration (they put actual plates on the car) and financing. I am 50 years old, have purchased many new cars over the years. Something happened in this dealership that has never happened to me before.........I had several sales people walk up to me after I purchased my Kia.....they shook my hands and congratulated me on my purchase........I was very humbled by this..........this really substantiated the earnest teamwork and employee/team member customer commitment to me. Ourisman Kia has a very young, professional, enthusiastic, and genuine customer caring team. What a pleasure to deal with! Thanks! More

We recently bought our 2012 Sorento from Henry. We dealt with the internet sales rep during the week, drove two hours to the dealership on Friday night after work, and when we got there Henry had our car si with the internet sales rep during the week, drove two hours to the dealership on Friday night after work, and when we got there Henry had our car sitting out front clean and ready for us. Even our paperwork had been prepared before we arrived. All around a great experience. More

David Kim, my salesman, was very understanding and tried very hard to get me the best deal as possible. Definitely will recommend David and also the dealer as a whole. very hard to get me the best deal as possible. Definitely will recommend David and also the dealer as a whole. More