Ourisman Chantilly Kia

Very attentive and non-agressive salesperson, however it took a while to get to a reasonable price. While the price here was higher than elsewhere, I was much happier with the service received at this deal took a while to get to a reasonable price. While the price here was higher than elsewhere, I was much happier with the service received at this dealership. More

I looked in MD and VA and ended up at Ourisman in Chantilly. Not the most convenient with respect to where I live but I bought from them because they knew their stuff and didn't have an additional $ Chantilly. Not the most convenient with respect to where I live but I bought from them because they knew their stuff and didn't have an additional $xxx added to the price every time I turned around. They also had a very good selection which made the process much easier . More

I will strongly recommand Mr. Purcell Johnson & Ryan Carr to my friends. If anyone wants to buy KIA, this is the BEST place to check out! Carr to my friends. If anyone wants to buy KIA, this is the BEST place to check out! More

I went to Ourisman Chantilly KIA after looking at 2 other KIA dealerships. I started with internet sales and when I arrived Mr. Henry Hoffer assisted me with my test drive. He explained everything about th KIA dealerships. I started with internet sales and when I arrived Mr. Henry Hoffer assisted me with my test drive. He explained everything about the 2012 KIA Sorento (every button, knob, engine, etc.). After the test drive I made the decision to purchase my new vehicle there. I knew if I had any trouble whatsoever that Henry "Hank" would be there to help me. He even arranged for one of the employees to follow me home with my old vehicle since I didn't trade it in. Several days after my purchase I realized that I didn't get the cargo cover which was listed on the sticker. I called Henry and he said to stop in and he will put it in for me. I stopped today, he installed the cargo cover and got my car washed. I know I made the right decision with Ourisman Chantilly KIA and especially with Mr. Henry Hoffer. Susan Stuart More

Outstanding purchase experience from beginning to end. Requested a quote for a Sportage via the Internet and received a response from Deborah within 30 minutes. I then had a few questions into exactly wh Requested a quote for a Sportage via the Internet and received a response from Deborah within 30 minutes. I then had a few questions into exactly what the price quote entailed and she promptly responded, in addition to providing quotes to several other vehicles. On arrival at the dealership my daughter (co-purchaser) and I were greeted by Marcus and subsequently introduced to Deborah. We discussed the various cars for which I was quoted, and then Marcus took over the sales component and eagerly showed us the cars and options available. Following a test drive we settled on a vehicle. Price negotiations with Purcell went quickly and professionally, and following agreement on a trade in value we agreed a deal and signed a contract. Financing with Silvia went quite smooth as well. Entire process took approximately three hours which is pretty fast compared to past experiences. The entire staff was professional and very pleasant. We were quite pleased with the outcome and overall experience. More

Marcus was a tremendous help. He called me right away when there was a car he thought I'd like to take a look at. Even though it was not the car I purchased, Marcus wasn't pushy or misleading in anyway. when there was a car he thought I'd like to take a look at. Even though it was not the car I purchased, Marcus wasn't pushy or misleading in anyway. Since I purchased my 2012 Soul, he has gone above and beyond what I would expect from a salesman. More

I was recently in an accident and didn't know if my car would be fixable or if it would be considered a total loss. I had been interested in the Kia Soul for a while, so after reading some reviews, I went would be fixable or if it would be considered a total loss. I had been interested in the Kia Soul for a while, so after reading some reviews, I went to this dealership to get some ideas in case I had to get a new car. When I showed up, Brian followed me around the lot until he could catch up and talk to me. He was friendly enough. I took a Soul on a test drive and he was able to answer my questions. I went in the showroom, which is pretty nice. They have a large selection too. I got a brief tour and they offer some nice perks to the people who do buy from them. I stated up front that I wouldn't be able to make a decision that day because I was waiting to find out what was going on with my car. Throughout the roughly 2 hours I was there, I restated that fact many times. We talked price a little bit and I think they were accommodating with the fact that I couldn't make a decision until I knew what was going on with my car. I agreed to meet with their financing person to see what payments would be like under different scenarios (no money down, trade in my fixed car, put some insurance money down if my car doesn't get fixed). We ended up going over 2 scenarios. The first was four or five years with no money down. The second was four or five years with $4000 down. The four year loan was too much for both scenarios, so I was looking at the five year loans. After the financing person left the office, their sales manager, Purcell Johnson, came in. He immediately discarded the option with $4000 down because I didn't have my car with me. He pointed to the no money down option and asked which payment plan I wanted. I told him that if I were to get something, I wouldn't be paying that much because I'd either have a trade-in or insurance money. He didn't care. He kept asking which one I was going to go with and how much I could put down right then and there. Apparently he decided I was buying a car that day, regardless of what I had said earlier. I kept explaining that I couldn't make a decision that day because: 1) I didn't know what was going on with my car and 2) I didn't want monthly payments that high. He offered to lower my monthly payments if I went online and gave their dealership a positive review and in 3 days, rate them a 10 when J.D. Power calls me asking about my experience. At this point, I was completely fed up with him trying to force me into buying a car. I told him that I only came for information and wasn't going to buy. I was mad enough that I ended up raising my voice, but he only backed off and became apologetic when I said my accident had been the night before. What difference does it make if my accident was a day ago or a year ago? If I explicitly state several times that I'm not making a decision that day and he keeps pressuring me into buying a car because he wants an end-of-the-month sale, he doesn't deserve any of my money. The bribe makes me suspicious of the honesty in all these other reviews that praise this dealership. I'm still interested in getting a Kia, but I'm never returning to this dealership. Someone else will get my business. More

We arrived at the dealership pretty late for an appointment with Jeff Hoyt and Henry met us in the parking lot. He immediately showed us a vehicle while he went to find Jeff. Both sales associate appointment with Jeff Hoyt and Henry met us in the parking lot. He immediately showed us a vehicle while he went to find Jeff. Both sales associates returned in a few minutes and Jeff told us he was busy with another customer and asked if it would be ok for Henry to show us a few vehicles while he finished up with his other customer. Henry was very friendly and honest about the vehicles we looked at and made sure we drove every one that we were even remotely interested in. He compared the features of the Optima hybrid with the standard Optima and let us put one of each through the paces, urging us to really get a feel for each of them. We were pretty certain we wanted the hybrid but mentioned we had originally been interested in an SUV. Henry immediately took us to look at what Kia had to offer and after a few minutes we were certain that the Optima hybrid was the car we wanted. In a few short minutes he and Jeff had worked up pricing that we liked and soon afterwards we were signing the paperwork. Henry was truly a pleasure to work with and is I would definitely recommend both Henry and Jeff to anyone looking to buy a Kia. More

I would like to say that this is the friendliest dealership that I have dealt with. From the first call I made inquiring about a vehicle to the signing of the sales papers, I was amazed by how cons dealership that I have dealt with. From the first call I made inquiring about a vehicle to the signing of the sales papers, I was amazed by how considerate this team was. This group not only helped me in finding my car but also took the time to build a relationship with their client. I was a former VW owner who had nothing but bad experiences from the dealership/service personnel; Chantilly Kia has changed my car dealership views. I personally would like to thank Marcus Weaver for his friendliness and helpfulness prior to my purchase, Ryan Carr for the time he took in telling me about each vehicle I was interested and helping me find my Rio that I love, Altman Tsang for helping me with the immense amount of paperwork, and Purcell Johnson for taking his time checking in on me during the sales process. You guys rock! More

Brian Affricano and Purcell Johnson were the reason I left with a new car. I was "casually" but seriously looking for a car knowing I needed to make a trade. I was not sold on getting a new car let alo left with a new car. I was "casually" but seriously looking for a car knowing I needed to make a trade. I was not sold on getting a new car let alone a hybrid. Brian made the process really easy. He was friendly, answered all of my questions and my husbands about the product. He was incredibly helpful and didn't get upset or defensive at all even when we gave him a really hard time. The same with Purcell. When we got to the financing portion of the experience we really gave Purcell a hard time. He was always calm, not defensive and willing to make the deal work. Not everyone was as great as the 2 of them. I have already referred several coworkers to both of them and hope they stop by to see Brian and Purcell. More