Ourisman Chantilly Kia

Dealing with Jeff Hoyt, I felt more like I was dealing with customer service than sales. This is a very good thing. After initially sending a late night email about the car I was interested in, I go with customer service than sales. This is a very good thing. After initially sending a late night email about the car I was interested in, I got a quick response the next morning. Unfortunately, that same morning was the beginning of a few days of chaos at work, and it took me a couple of days to get back to Jeff. During that time, I received a couple of friendly, non-pressuring follow up emails - not ten disruptive phone calls a day like some other dealers I dealt with. When I finally did try to call Jeff back, he was gone for the day - whichwas totally fair, given that it was 9:00 at night - but Chris Bell insisted that I text him. Given how late it was, I wasn't thrilled about disturbing Jeff, but I emphasized in my text that he could call me at his convenience - tomorrow would be fine. My phone rang about 5 minutes later. He answered my questions and even pulled up some information for me from home. The next day when I went to see him and test drive the car, he had it pulled up to the front and ready for me to go. I got lost on the way, so I didn't get there until about 1:00, and I mentioned that I had another appointment nearby at 2:00. Jeff was VERY respectful of my time and made sure I got my trade-in appraised, got my test drive done, and did a quick numbers chat with me before getting me out the door on time. We didn't get far enough into the negotiation process for me to comment on price. This was no fault of Jeff's. I simply decided on another car. However, from the time I did spend with him, I feel like the restof the process would have been as easy and hassle-free. More

Ryan Car was knowledgeable, accommodating and polite at all times, nothing was too much trouble to do. He is responsive and sensitive to his customer's needs and I would recommend that he able to undertake all times, nothing was too much trouble to do. He is responsive and sensitive to his customer's needs and I would recommend that he able to undertake a much greater role within the dealership. He understands what it takes to complete a deal with the minimum of frustration on behalf of the customer. Billy Brown has been extremely helpful on the four occasions I have dealt with him and I would return to his Showroom any time and seek his assistance, he too has patience and awareness of his customers. More

Our experience purchasing our car from Chantilly Kia was a relaxed, upbeat and hassle free event. We were impressed with the upbeat atmosphere and customer oriented service. Our salesman, Ryan Carr, was kno a relaxed, upbeat and hassle free event. We were impressed with the upbeat atmosphere and customer oriented service. Our salesman, Ryan Carr, was knowledgeable, attentive and friendly. The sales manager, Chris Bell, was instrumental in our purchase. His experience and determination made the whole process of negotiation, financing and delivery of the vehicle a smooth and worry-free sale. Chris Bell and his team are truly a valuable asset to the Ourisman Chantilly Kia. Thank you. More

Terrence was friendly, extremely knowledgeable on the product line, and helped us review several vehicles. The staff was also very friendly, they were not demanding, and obviously value customer service product line, and helped us review several vehicles. The staff was also very friendly, they were not demanding, and obviously value customer service far more than your typical car dealership. Overall it was a great buying experience. More

My wife and I visited the Ourisman Chantilly Toyota on 22 April 2012, to look at mini-vans. We requested to work with Mr. Jeff Cover as we usually do, and in the process of looking at mini-vans, Jeff asked April 2012, to look at mini-vans. We requested to work with Mr. Jeff Cover as we usually do, and in the process of looking at mini-vans, Jeff asked if we had considered Kia vehicles of this type, such as the Sedona. We hadn't up 'til that point, but decided to go over and see some. After driving one of the available vehicles, we decided to purchase a used Sedona, and were introduced to Mr. Chris Bell. To sum up the visit, Jeff and Chris took excellent care of us, and the entire process was professional, efficient, and friendly. This was our 5th vehicle purchase through Ourisman, and we now know that KIA is also an option for cars when we need to make a purchase. I think that makes us part of the Ourisman family! I want to particularly single out Chris Bell, for his friendliness, his personable demeanor, and his outgoing personality. At no time did we feel pressured, as a matter of fact everybody went out of their way to make us comfortable. We'll be back in the future for more vehicles, and we have no problem recommending both the Toyota and KIA dealerships. Thank you, Steve Blackburn More

Please be very cautious when visiting this dealership. During the selling/buying process everyone is very nice to you, and will do "everything they can to get you the best deal in town". Everyth During the selling/buying process everyone is very nice to you, and will do "everything they can to get you the best deal in town". Everything changes though once you are in the finance office. Very few places nowadays treat you as disrespect as Ourisman Kia does. I thought I was in good hands because it was the General Manager who had worked with me in getting a "great deal". Come to find out I was better off just having dealt with a Sales Manager instead of the GM. You would think that the GM is the one that sets the example for everyone to follow but in this case, you are treated better by the employees than the GM. Billy told me he had spoken to Kia and we were set on a loan with terms that we both agreed to. I signed all the papers and contract needed, only to find out 3 days that Mr. Brown had never spoken to the bank prior to offering the loan with the terms we had discussed. Mr. Brown had all the information needed from me and knew ahead of time that the bank might not agree with the loan he offered but he still went ahead and made me believe that everything was great when it really wasn't. When speaking to Mr. Brown over the phone and through email you are treated just as disrespectful as you are in person. He writes in his email in ALL CAPS, which is very rude and only wants to make you believe that everything he did was with "good intentions". Please do not deal with him if you happen to visit this dealership. Perhaps I was treated disrespectfully and deceived because I am a young female but that is no excuse for this type of customer service from the GENERAL MANAGER. More

We originally stopped by on Saturday for our scheduled oil change on our '07 Kia Rondo (55k miles and still running like a champ) While there we decided to test drive a '12 Kia Sportage. And subsequentl oil change on our '07 Kia Rondo (55k miles and still running like a champ) While there we decided to test drive a '12 Kia Sportage. And subsequently traded the Rondo and another car for it. Henry was AWESOME! Answered all our questions with ease. Was able to show us the car on the lot with all the features we needed. He even let us take the car overnight for a test drive, to get a true feel for the vehicle! Everyone there is great. From the service department (thank you Sean, You Da Man!) to the sales team (Henry), and the finance department (Silvia) Couldn't have asked for a better experience, except maybe a little more for our trade, but the market is what the market is. More

Me and my wife were just hopping from dealer to dealer Saturday 21 April looking for her ideal car which is a Subaru Forester.We somehow stumbled at Ourisman Kia dealer and saw the car that my wife wante Saturday 21 April looking for her ideal car which is a Subaru Forester.We somehow stumbled at Ourisman Kia dealer and saw the car that my wife wanted and it's the only car they have which by the way is beautiful.So we went inside and was approached right away by a Sales manager who is Chris Bell.He is such a friendly and has a very pleasing personality.Also before i forget to mention the other guy who is Henry Hoffer who is also very pleasant to both of us.I thank both of them for a very smooth car buying experience that i would say none of the other car dealers can compare. Regards, Mr. and Mrs. Valdez More

John Colville: John was the first person I spoke to when I called in to ask questions about vehicles listed on the Ourisman Chantilly website. John was friendly, patient and very knowledgeable about the KIA I called in to ask questions about vehicles listed on the Ourisman Chantilly website. John was friendly, patient and very knowledgeable about the KIA Sorento SX I was looking at. He was able to answer all of my questions over the phone and let me know what was available in inventory. Later in the week when I made it up to the dealership John was with a customer at the time I arrived, so Henry Hoffer ended up helping me out. However John also stepped in to help once he was free. John and Henry worked very well together and did a spectacular job making sure that all of my questions were answered and I was taken care of while purchasing my vehicle. Henry Hoffer: Since John Colville was tied up with a customer at the time I arrived the dealership Henry stepped in to help. He was able to set me up for a test drive and answer all of my questions about the KIA Sorento SX, pricing and the purchasing process. He was patient with me as I thought things through and was extremely friendly as I made some important decisions about what I wanted to do with my potential trade-in, what color vehicle I wanted and what option packages were right for me. It was a pleasure working with him and at no time did I feel rushed, pressured or uncomfortable. It was by far the best car buying experience I have had. In the past I have had a few negative car buying experiences (even with KIA) and Henry's straight forward attitude and honesty was a breath of fresh air. I would certainly consider working with him again in the future. Altman Tsang: Altman was extremely pleasant to work with and by far the most patient finance person I have ever worked with in the auto purchasing industry. Due to several very negative past experiences I have always been extremely untrusting of finance managers at dealerships. Altman quickly established himself as someone I could trust and was willing to take the time to explain everything to me and answer every question I had no matter how trivial my concern. He was a real pleasure to work with and explained everything to me at each step in the process. Again, I never felt pressured and was able to make my way through the process at my own pace. Altman was extremely professional, accommodating and easy to work with. From start to finish my experience at Ourisman KIA was a pleasant one. This certainly is not what I expected and something I will remember in recommending the dealership to friends and when I need to make my next car purchase. This certainly ranks as the best overall experience I have had at a dealership. Thanks again for the stellar team and exceptional service. More

I had the misfortune of dealing with Chris Bell and my experience was horrific. He does not know what customer service is and does not know how to speak to people with respect. Chris, believes that becaus experience was horrific. He does not know what customer service is and does not know how to speak to people with respect. Chris, believes that because he is a "Sales Manager" he has the power to be disrespectful, arrogant, and talk to people in a very degrading way. Please, if you have to purchase a vehicle from this dealership, which I wouldn't recommend either, please stay away from Chris. Ask to deal with a different Sales Manager. Chris needs a whole lot of training on customer service and a lot of help developing his people skills. No Sales Manager tells their customer that he "is the in the business of selling cars no matter what." It is quiet scary to deal with him, you know you cannot trust him and he will do whatever he can to sell a car, even if that means threatening you verbally and making you feel worthless as a customer. More