Ourisman Chantilly Kia

My husband and I were "just looking" and not planning on buying anything that day. When we drove up to Ourisman KIA the salesman greeted us at the curb. Everyone was very friendly, no pressure planning on buying anything that day. When we drove up to Ourisman KIA the salesman greeted us at the curb. Everyone was very friendly, no pressure at all. Once we looked at the car and drove the RIO we like the car. The salesman Bobby was very knowledgeable and helped to sell us on the great deal Ourisman is. We actually enjoyed our time at the dealership and usually in the past when buying a vehicle it has been very tedious and there is also a long boring wait. We test drove, traded in a car signed and were processed in less then 3 hours. Billy Brown the GM is an outgoing and down to earth guy and we never felt any Sales pitch just a welcome to the Ourisman family. We drove away with a good feeling and a great car. More

After doing a good bit of research online and test driving a number of vehicles, we decided to buy a 2013 Kia Optima ex. We got in touch with Ourisman, because they had a sale on Optimas and were hel driving a number of vehicles, we decided to buy a 2013 Kia Optima ex. We got in touch with Ourisman, because they had a sale on Optimas and were helped tremendously by Marcus Dos Santos. I was away on business, but we still managed to coordinate everything and on the day we went to sign the papers and drive the car home, we were able to do so without any problems. We even changed our minds about the model once we got there, but that was no trouble at all and we never felt pressured about making any decisions. Just a pleasant experience overall and we would definitely recommend Ourisman and Marcus Dos Santos in particular to anyone wanting to buy a Kia. P.S. After the first 1300 miles, we love the car. More

John Colville came out of the service department to greet my son and me when we first came to look at cars. He began to enthusiastically describe the Optima and took us inside and introduced us to Henry Hof my son and me when we first came to look at cars. He began to enthusiastically describe the Optima and took us inside and introduced us to Henry Hoffer. John's greeting made us feel welcome from the start and initiated our excitement about the Optima. He also checked in with Henry to see how we were doing and to say good-bye before he left work that day. Henry Hoffer was the most polite, knowledgable, and enthusiastic car salesman I've ever met. He showed us the Optima Hybrid back to front, demonstrating all of its features with the confidence of a person who knows the product very well. After our test drive, Henry went with us to test drive the Camry and the Prius and ensured that we drove fully loaded cars so we would be comparing apples to apples. Henry distinguished the various features of the cars while we were driving which I found very helpful. I never felt pressured by Henry which I think is exceptional in a car salesman. This was true even when I told him I needed time to think about the purchase. Henry continued to assist me throughout the entire process of leasing the car which again, sets him apart from salesman I've dealt with in the past and during my current search for a new car. Chris Bell was very professional and worked with me to find lease terms that I would be comfortable with. He never made me feel pressured and was very patient when I asked questions or wanted to review the options again. Chris provided figures to me confidently and quickly. I also liked the collegial relationship he appears to have with Henry and Altman. The team worked well together and I have no doubt Chris' leadership is the reason for that. Altman Tsang guided me through the paperwork smoothly and competently. He helped me focus on the important aspects of each document and throroughly knew all of the details of his job. Altman was very pleasant to work with and I appreciated his expertise. Overall, I would buy again from this team and look forward to seeing them when I bring my car in for service. More

Great experience , made car buying a pleasure . Chris and Hank were very informative , showed everything I needed to know about the car both before the sale and after . No pressure sales at all and worked ha Hank were very informative , showed everything I needed to know about the car both before the sale and after . No pressure sales at all and worked hard to formulate a deal that was a win for me and the dealership . Silvia Aviles was wonderful too , she had my paperwork ready and I was out of there quickly . Just a great all around experience in buying a car . This dealership has 3 GOOD people working for it ! More

We were very pleased with our experience, Ben was very knowledgeble and helpful and made us feel very comfortable, Altman was wonderful at helping us with our financing with our past credit issues and exp knowledgeble and helpful and made us feel very comfortable, Altman was wonderful at helping us with our financing with our past credit issues and explanining everything to us and doing all he could do to help us, he went above and beyond, so do Ben. Chris Bell was also very nice, I have already recommended this dealership to to several people. More

We went to this dealership on a whim after having a negative experience at another, non-Kia dealership. Marcus and Purcell bent over backwards to give us multiple options and helped us get the vehicl negative experience at another, non-Kia dealership. Marcus and Purcell bent over backwards to give us multiple options and helped us get the vehicle we were really happy with. They stayed very late to get everything worked out so we could drive home in our new Kia Soul. We highly recommend this dealership. More

My wife and I were shopping around for a new vehicle. We hadn't even considered a KIA but since the dealership was right there we stopped in. As we were walking the lot I saw a salesperson approaching us a hadn't even considered a KIA but since the dealership was right there we stopped in. As we were walking the lot I saw a salesperson approaching us and started to prepare myself for the hardpress. To my surprise it was just the opposite. John introduced himself to us and asked us what we were looking for. I told him we were just looking, not buying, and he said that was fine, to just let him know if we had any questions. He was knowledgeable about the vehicle and the manufacturer. We took a Sorento for a test drive and then left and took several other makes for test drives. In the end we found both the Sorento, John, and Ourisman KIA to be the best. All the way from what the vehicle had to offer to the pleasant dealings we had with John. More

Ben is a great person. He was being honest and willing to help me to buy the car the way I want to buy it. A Great person makes me happy!! to help me to buy the car the way I want to buy it. A Great person makes me happy!! More

I have always been skeptical of buying cars from dealerships... but this was FANTASTIC! They were SUPER friendly, helpful, and extremely explanatory. They treated me with respect and professionali dealerships... but this was FANTASTIC! They were SUPER friendly, helpful, and extremely explanatory. They treated me with respect and professionalism. Ben thoroughly explained everything and even introduced me to the service department manager... which is the FIRST TIME ever anyone has done that. He wanted me to be completely familiar with the property and the employees so that I feel comfortable every time I come in. Who does that? They explained their policies and procedures which will only help me keep this car as long as possible! I feel completely happy and secure with my purchase. Happy to be a Kia owner now looking forward to a great relationship with this dealership! (Ben needs a raise haha) Ohhh... and the Store manager (first guy to say hello to me...) was also great! This dealership has a LOT of great employees! More

I want to express my dearest thoughts to the employees @ Ourisman chantilly KIA. I visited heir location,Friday 8/3/12. My salesman, Harris Chaudhry, really made the Sell. He was so pleanst, informtive Ourisman chantilly KIA. I visited heir location,Friday 8/3/12. My salesman, Harris Chaudhry, really made the Sell. He was so pleanst, informtive and very patience with me. I reservced a new KIA Forte that day with Harris and returned Sat 8/4/12 to do the financing. Billy Brown & Christopher Bell were so supportive thru the entire financing steps, and it showed how much they deeply care about the customers @ Ourisman Chantilly KIA. Silvia Aviles did all the paperwork, and although I was very nervous; she had such a strong wonderful personality, and made my experience enjoyable. 5STAR Group @ Ourisman Chantilly KIA, you should be very grateful for such 5 STAR employees Sinclerly, Ruby Marlene Davidson (Marty) LOVE LOVE LOVE my car. More