Ourisman Chantilly Kia

We test drove a Kia Optima, bought the next day, on a Friday evening and Ben was very knowledgable regarding the details of the car. I am a manager of a retial store and I was very impressed with his fri Friday evening and Ben was very knowledgable regarding the details of the car. I am a manager of a retial store and I was very impressed with his friendliness, as well as other staff, and the price we received for the vehicle. I realy like the car and would visit Ben and Chantilly Ourisman Kia again in the future. More

I've really got to hand it to the team at Ourisman Chantilly Kia. Due to my past, I never expected to be able to own a newer used car, let alone a brand new car. I had specific needs for equipment t Chantilly Kia. Due to my past, I never expected to be able to own a newer used car, let alone a brand new car. I had specific needs for equipment that I need to carry and after a few possibilities my salesperson, Patrick Garland, narrowed it down and found me a perfect vehicle. Not only was Patrick knowledgeable, he was not pushy in any way. With the help of Emmad, I was able to get great financing and I can proudly say that I am an owner of a brand new 2013 Kia Forte Hatchback!!! Thanks you to everyone at Ourisman Chantilly Kia! More

Loved them! Marcus was a great help! He was just incredible. Ben and Marcus was fantastic. They knew their stuff and they did a great job. They were helpful and made us satisfied. incredible. Ben and Marcus was fantastic. They knew their stuff and they did a great job. They were helpful and made us satisfied. More

I came for my first oil change. Everyone was very friendly and helpful. I was kept well informed of what to expect and when. I got a courtesy carwash and interior cleaning. Very nicely done. friendly and helpful. I was kept well informed of what to expect and when. I got a courtesy carwash and interior cleaning. Very nicely done. More

The service team was prompt, kept me informed of progress during my visit and did an excellent job of installing a cargo net for my new vehicle. during my visit and did an excellent job of installing a cargo net for my new vehicle. More

We showed up to Ourisman Kia to simply test drive the Sorento and learn more about the vehicle and all of its specifications. We were greeted by a very friendly non-aggressive salesman who offered his h Sorento and learn more about the vehicle and all of its specifications. We were greeted by a very friendly non-aggressive salesman who offered his help if we needed it, but was in no way pushy or overbearing. We immediately felt comfortable there. All parties involved did a good job explaining the vehicles, models, features, financing and coverage throughout the entire process. They were also VERY helpful in working with us to make sure we ended up with a monthly payment that we were comfortable with while also still getting us into the best vehicle with the best options. We highly recommend Ourisman Kia in Chantilly for their service, professionalism, and expertise! More

The service department was quick and efficient. The work done on my car was done very well and explained to me fully. I am very happy with service work done on my car. done on my car was done very well and explained to me fully. I am very happy with service work done on my car. More

I visited Ourisman Chantilly Kia on Aug 12, 2012 and traded in my 2005 Jeep for a used 2011 GMC. During the time of purchase, it was explained to me I had to pay a non-negotiable $389 “processing fee f traded in my 2005 Jeep for a used 2011 GMC. During the time of purchase, it was explained to me I had to pay a non-negotiable $389 “processing fee for consumer services” which covered Ourisman Chantilly Kia (Ourisman Chantilly Kia) processing the taxing, titling and license plates tied to each vehicle. There was confusion on the part of Ourisman Chantilly Kia’s Business Manager (BM) because I wanted to register the vehicle in West Virginia (at the time, I had dual-residency) because they didn’t commonly register vehicles in WV and were unfamiliar with the process. Regardless, I paid all fees associated with a WV registration. When I left, the BM was to follow up with me on my vehicle registration so I could be assured things were being processed as required. After three weeks, I hadn’t heard from the BM nor did he return any of my numerous phone calls. As it happened, I ended up selling my home in WV and, because my car still hadn’t been registered in WV (and my temporary VA license plates were due to expire in another week), I decided it might be easier for us to register the vehicle in VA. Approx Sep 1-2, I called Ourisman Chantilly Kia and spoke with a manager who was able to get the BM to finally return my call. The BM informed me I would likely be receiving a small refund because of the difference in sales tax but he would get me specifics when I came in to sign the VA Title application. When I went back to Ourisman Chantilly Kia (approx Sep 8-9), the BM wasn’t there, so another person processed my transaction. He told me I actually owed the dealership approx $20. We both agreed, because of the circumstances, they would cover the difference. On approx Oct 10, I received a call from an Ourisman Chantilly Kia Tax and Titling Clerk (TTC). Over the course of a few conversations, she explained they hadn’t received the title for the Jeep yet. I told the TTC the vehicle had a lien held by Suntrust Bank which was discussed and validated at the time of purchase and I recently received a letter from Suntrust Bank letting me know the balance had been paid (as agreed during the trade). I was then asked to contact Suntrust Bank to see if I could acquire the title and then send it to Ourisman Chantilly Kia. Between conversations, I also learned from my new lender they hadn’t received the titling info for the GMC. I was told if the titling info wasn’t received by my lender within 60 days from the date of purchase (Aug 12), I was at risk of having my loan changed from an auto loan to a personal loan (with a 12-20% rate increase). When I brought this up, the TTC told me my titling info was processed on Oct 3 with WV! After explaining why this was incorrect (and unauthorized), the TTC informed me the BM told her he had spoken with me and I approved the registration of the GMC in WV; I hadn’t spoken with the BM since Sep 5 and, at that time, it was crystal clear my vehicle was to be registered in VA. Worse still, I discovered the registration I was given for the vehicle had expired on Sep 30, 2012; meaning my car didn’t even appear to be legal to operate on the roadways. After conveying the critical nature of the situation, the TTC was able to coax the BM into calling me back. The BM explained to me because the cost difference of registering my vehicle in VA was actually $50, he (unilaterally) processed my registration in WV. At that point, the BM and I agreed he would retrieve the paperwork (from WV) and process my registration with the VA DMV by the close of business on Oct 12. As part of this plan, the BM was to call and update me throughout the process. The BM didn’t contact me again. Over the next two days, OKC continued to commit to calling me back with updates and they continually failed. In our last discussion, I asked the BM to have the GM call me after this was resolved. Again, I received no phone call and, even after I sent an email to the BM, never received confirmation the registration had been processed (as agreed). On Monday, Oct 15, (65 days from my purchase and almost 40 days from Ourisman Chantilly Kia “registering my vehicle in VA”) I called my lender who confirmed the titling info had been processed. Ourisman Chantilly Kia failed to deliver services, follow through with oral and written promises and misused my personal info. I was required to pay a substantial fee to have the hassle of processing my taxes, titling and license plates handled (in a timely manner). However I still spent countless hours to manage the process and chase down a VERY unresponsive Ourisman Chantilly Kia. I had a vehicle which wasn’t legal to drive because of Ourisman Chantilly Kia’s decision to unethically/improperly register the new vehicle to a state in which I was no longer living. Update: I found out last week that my info is incorrect with VA DMV (I am listed as having a WV address). The saga continues… More

After a very poor experience at a prior Kia dealership, we came to Ourisman Chantilly Kia to look at an AWD Sorento. Ben was very professional and enthusiatic and was well versed in all aspects of his prod we came to Ourisman Chantilly Kia to look at an AWD Sorento. Ben was very professional and enthusiatic and was well versed in all aspects of his product. We were treated with courtesy and respect and made to feel that our business was important. We kept all of them there late (10:30p) and never felt like they were impatient. More

Every sales person went out of their way to provide superb service. It was the superior service that made us purchase the car at this dealership. Rest assured it makes a BIG difference when you can h superb service. It was the superior service that made us purchase the car at this dealership. Rest assured it makes a BIG difference when you can have many options to choose from. We look forward to using the service facility at this leadership. Sandra and Joe Blumberg More