
Ourisman Chantilly Kia
Chantilly, VA
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953 Reviews of Ourisman Chantilly Kia
After visiting other dealerships in hopes of buying the 2013 KIA optima I found this dealership to be the most honest and helpful. Jimmy Stanford made sure to call and check up on what I thought about the 2013 KIA optima I found this dealership to be the most honest and helpful. Jimmy Stanford made sure to call and check up on what I thought about the car after I first test drove it. He was extremely helpful and answered any questions I had honestly. I bought my car from here because I wanted them to have my sale. They really deserved it! They did what it took to get me the right car at the right price. They never pushed or forced anything on me, like other dealerships. I highly recommend this dealership and Jimmy. They did an excellent job! More
This dealership is a first class operation. I was treated to top level service even though I was purchasing a used vehicle. This dealership has car buying down to a science. Upfront and accommodating without to top level service even though I was purchasing a used vehicle. This dealership has car buying down to a science. Upfront and accommodating without the hounding experience that a lot of car salesmen employ. My past experiences buying cars have sometimes been as much fun as a root canal. This I will do again........ Yes, I recommend them to friends and family! More
I stopped by ourisman kia last week to take a look around and see if the had any used minivans in stock. I spoke with Ben and he was very courteous and helpful. He showed me what minivans they had in stock a and see if the had any used minivans in stock. I spoke with Ben and he was very courteous and helpful. He showed me what minivans they had in stock and even a couple SUVs He was very willing to work with me and wanted me to be happy and find what I was looking for. He jotted down what I was looking for and even called me when he got something new in that he thought would fit my needs. My husband came by today with our four year old to test drive a few vehicles and find out about financing. Ben was very helpful and kept talking to our daughter helping to keep her happy and entertained. We ended up buying a new Kia and had a great experience. I would definitely recommend Ben and kia to my friends. More
I found a couple Kia Sorneto's Online and filled out a "Request Quote" form off of their Website. Within a matter of minutes, Ryan emailed me and was extremely helpful in listening to all of my requirem a "Request Quote" form off of their Website. Within a matter of minutes, Ryan emailed me and was extremely helpful in listening to all of my requirements and sending my price quotes on a couple of the Sorentos that were in my price range. I scheduled a visit with him to the dealership for a Saturday morning. I was greeted with a bunch of smiles as soon as I walked into the dealership, had hot coffee and donuts waiting. :) After meeting Ryan he came out with a list of cars that met my requirements and fit within my price range. We went out on a Test Drive and he was extremely knowledgeable about the vehicle and answered every one of my questions. He gave me a complete overview of the vehicles engine, features, electronics, everything about the car, he knew it all. I never felt rushed or pressured by him and he just did an awesome job explaining everything about the car and about the whole purchase process. Ryan made my buying a new car simply, easy and enjoyable. I have bought a lot of new vehicles before in my life, and never have I dealt with someone who was, honest, up-front, knowledgeable and passionate about his job. He made my car-buying experience fun, fast and simple. If you are interested in buying a new vehicle, I would absolutely recommend Ourisman Kia. Ryan Phlegar is one of the most straightforward and honest sales guys in the business and if your thinking about a new car today, then I would also recommend asking for Ryan Phlegar ! More
I made a phone call to the dealership at 9:00 Am Saturday morning. I spoke to him about seeing a new Kia on line. I explained we did not have transportation to come to the dealership. He made arrangements fo morning. I spoke to him about seeing a new Kia on line. I explained we did not have transportation to come to the dealership. He made arrangements for Jeff Hoyt to come and pick us up and take us to the dealership. He was very helpful in getting me the price I wanted and made sure everything went well for us. It is a great asset the company.We would recommend him to all of our friends. More
We had a great experience working with Henry. He showed us a great vehicle suitable to our needs. He was patient with us. He worked quickly knowing we had two young children with us. We have been very happ us a great vehicle suitable to our needs. He was patient with us. He worked quickly knowing we had two young children with us. We have been very happy with our car so far. We will definitely see him again for any future purchases and would recommend him to our family and friends. We give fives for our rating because we were treated well an in a timely matter. We gave a four for price because the price can always be better. More
Bought a BMW from these guys which turned out to be a huge burden. Word to the wise, never by a BMW from a KIA dealership. They are clueless or simply did not care to give the BMW the proper inspection. huge burden. Word to the wise, never by a BMW from a KIA dealership. They are clueless or simply did not care to give the BMW the proper inspection. The BMW had plenty of issues that suddenly appeared such as cupped tires, worn out rotors, defective rear brake light, and oh yes, 3 bent rims!! None of these issues were even mentioned when I test drove the vehicle. I asked what the noise was coming from the wheel well and the salesman comically said it was the performance tires which was simply the most ridiculous explanation I could have heard. I told him to take care of the noise. All they did was transfer the wheel to the back reducing the noise to the point it was barely heard. The only thing that was taken care of was the brake light. What bothered me wasn't the fact that the issues appeared but the mere fact that they so dishonest about the condition of the vehicle. They attempted to use the whole "you bought the vehicle in its current condition" line but nobody in their right mind would purchase a BMW or any vehicle "as is" When I contacted them the salesman blantantly lied that the vehicle had been reduced in price due to the tires being noisy. Again, the tires were noisy because the rims were bent!! He did not mention it, it wasn't written on the sales tag, nor on the internet..in fact, he texted me and mentioned it was "PERFECT" when I mentioned I was considering buying from somewhere else and of course, it was complete BS! Two BMW dealership visits and Goodyear company inspection later, I finally had enough of the back and fourth. The salesman and his immediate manager were simply clueless. Had they done a proper inspection of it they would have realized they what was wrong. To the bare minimum conducted a good inspection in the event you were selling a hazardous vehicle to a potential customer. And if an inspection was indeed conducted, then they blantantly lied, misrepresented the vehicle, and mislead the me. Unfortunately, there isn't enough room to write the rest that occured but they were reported to the Better Business Bureau. This is and was a horrible expeirence. Quite possibly the worst I have had thus far. More
Scheduled an OIL CHANGE for 5:30pm and it took over 2 hours to get done. The wait was absolutely ridiculous with everyone waiting getting increasingly frustrated. The service department either needs to s hours to get done. The wait was absolutely ridiculous with everyone waiting getting increasingly frustrated. The service department either needs to schedule less appointments after hours or have a master technician assigned to stay later. I only brought the car here because our first oil change was free. By the time I left, you could not have paid me to bring my car back for service. Horrendous experience. More
I was buying my first car with my mom and my dad. We had traveled from Bowie to Virginia to look at some cars i found online. We originally did not intend on going to the Ourisman dealership but after a bad traveled from Bowie to Virginia to look at some cars i found online. We originally did not intend on going to the Ourisman dealership but after a bad experience at another dealership that had the car I wanted we decided to take a look at the auto mall. The Ourisman Kia was the first through the circle so we stopped there. Marcus greeted us first and was very friendly as soon as he approached us. He showed us the used cars and after we told him our price range he showed us an Impala and went and got Chris as well. Chris came out and greeted us and was very friendly as well. We test drove the Impala and went back inside where we sat down with Chris and Marcus. We were immediately offered water, coffee, and donuts which was really nice considering it was very hot outside. I had my heart set on a Saab that i had saw earlier that day and after my dad mentioned it Chris told us that there was a Saab on his lot. He brought it around and showed us all of the cool stuff on the inside and how things worked. I loved it even better than the one before and we came back after the test drive and sat down and my parents and Chris worked some things out. During the very long process of buying a car Chris offered to buy us lunch. We all sat down together and ate Mcdonalds while we waited for paper work and everything else to go through. We ended up buying the 2007 Saab 95 Aero. At the end of the night when it was finally time to take my car home they put a really nice big bow on it for me. Though it turned out that the ballast chip was no longer good so they had to keep the car and order the part. In order to make up for this they gave my mom a 2013 kia optima to use as a rental car since i am 18 i wasnt able to drive it so instead i drove my moms truck. They not only ordered the part they brought my car to me and filled up the tank all the way. Chris and Marcus were such a great help and were so nice! Marcus actually drove my car to me which was really nice. The rest of the staff was very nice and friendly too and also made sure that we were comfortable and had drinks and cracked alot of jokes too. More