Ourisman Chantilly Kia

They MAKE it happen for you! Shortest time ever in a dealership! Great follow up!!! Amazing people with good hearts and great drive! Go there! dealership! Great follow up!!! Amazing people with good hearts and great drive! Go there! More

What a great car buying experience! Absolutely stress free! Everyone we worked with provided exceptional service. I love my new Optima and my husband was so happy with our experience that he's thinking a free! Everyone we worked with provided exceptional service. I love my new Optima and my husband was so happy with our experience that he's thinking about getting a new car now. Thank you Ashley Smith - job well done! More

i would ABSOLUTELY recommend this dealership FIRST to anyone i meet. Marcus was friendly and kept contact with me throughout the process. He was kind and courteous with out being pushy. The entire experi anyone i meet. Marcus was friendly and kept contact with me throughout the process. He was kind and courteous with out being pushy. The entire experience from start to finish was completely easy and smooth. Not only were they patient with me, they were patient with my family (who are very picky) and Marcus treated us all like family. I would HIGHLY recommend this dealership to any of my family or friends buying cars. More

I bought my first Kia three years ago from this dealership and had a wonderful experience. I took my Sorento back to this dealership for all it's regular maintenance and was always pleased with ev dealership and had a wonderful experience. I took my Sorento back to this dealership for all it's regular maintenance and was always pleased with everything from the folks scheduling the work to the technicians. When I decided to 'investigate' purchasing a new car, my car was in for service and I met Eileen. I asked her several questions and told her I was thinking about a new purchase in a few months, and asked her to recommend a salesman! She jokingly replied that if I was waiting a few months, she would be happy to be my salesperson or would help me find someone else. She had such a comfortable rapport with my that I knew I would have a positive experience with her. While she didn't push me, she did take my 'requirements' for purchase and began looking for the right car for me. I'm delighted to say that she called, set up an appointment, we met, and I'm driving my 'most favorite car ever'. I love the safety features, the comfort, and the ease of operation; and she found my top color choice. I was so pleased with my experience that I have already sent you a new customer who leased a car from your dealership (through Eileen) earlier this week and I will continue to highly recommend her and your dealership! More

We had horrible experiences with the sales people at the dealerships we had visited up until we got to the Kia dealership. Not one of them understood the phrase "we are just looking for now" or "we will ge dealerships we had visited up until we got to the Kia dealership. Not one of them understood the phrase "we are just looking for now" or "we will get you if we need you." Also, in the past with other car loans many years before, we had issues with hidden fees and being charged with things we did not approve, nor had ever been made aware of and trying to get those things removed from our bill was a nightmare. We went to the dealership to look at a used Rav 4, which apparently was not on the Kia lot but the Toyota lot across the street. Ashley Smith met us at the front door with a wide smile, but also with zero aggression or that look in her eye like we were fresh meat. She came with us to the Toyota dealership across the way even though it was not supposed to be where she was that day. We felt comfortable with her immediately. She was very down to earth and went out of her way to help us and assure us that no matter our decision that day on whether to purchase a car or not, she would help us just the same regardless. The car we wanted to look at was not there, but she spoke to the used car person over there who just got two in from auction, one of which we liked a lot. When it came time to make the actual purchase it was actually a breeze. We had a loan, but ended up having to finance the car through the dealership after all. Even though it really wasn't her job, she stayed with us at my wife's request every step of the way even through meeting with finance. The only reason we even considered going through the dealership for financing if because we were comfortable with Ashley, which went an incredibly long way with us. She made sure we were taken care of and was a total 180 degree difference from each and every other sales person we dealt with. My wife and I will tell every single person we know going to buy a car, to go see our girl Ashley over at Ourisman Kia Chantilly. Thanks again to her, she's only reason we stayed and bought a car that day. Joe and Ana Thornton, proud owners of a Rav 4. More

Ben Braunstein did an outstanding job assisting us in purchasing our new Kia Optima. Ben was extremely professional and very well versed in all aspects of the dealership operations. First, Ben answered purchasing our new Kia Optima. Ben was extremely professional and very well versed in all aspects of the dealership operations. First, Ben answered every single question about the vehicles and demonstrated how everything was operated. Ben has outstanding product knowledge and is a very clear communicator. Second, Ben described the value proposition of Ourisman Kia dealership how the entire operations was designed with customer service, convenience, and value to the car owner. Lastly, Ben was very courteous and made us feel very comfortable during the entire process. On our first visit, my wife and I were not ready to purchase a vehicle. We had made a list of different makes and models we wanted to examine before focusing in on purchasing a car. We felt no pressure from Ben, but it was clear he was very willing to help us purchase a Kia if we decided to go for the Optima. After visiting Mazda, VW, Nissan - we decided the make a try for the Optima on the following day. Ben had stayed in touch with me via text messages - which was perfect. Again, he was available, friendly, and willing to help while giving us the space to follow our buying game plan. The day we purchased the Optima, Ben answered every single question and resolved every single issue. Ben is a consummate professional and someone I would personally recommend to my friends and colleagues. His sales technique is very modern - as he operates more as an "adviser" than a "bargaining" salesperson. This is very approachable and cooperative. We were able to do our research, checkout the cars we were interested in, and return to Kia for a pleasurable sales experience. The final negation was painless - no silly game going back and forth between managers. We met Jeff Hoyt (Sales Manager) who helped Ben finalize the deal with us -- and Bryan Whitlow was fabulous in getting the financing (we got the lowest rate) and finishing the paperwork. The whole process was very fast and according to Consumer Reports we got a VERY good price. This dealership shows their determination to win your business! Thank you Ben, Jeff, and Bryan - and all the folks at Ourisman's Kia. Today's experience is how the buying process is supposed to go. Great job. More

Ashley Smith,sales lady,she' very smart and friendly.she's very convincing and offered all discounts that she could.she did a good job. friendly.she's very convincing and offered all discounts that she could.she did a good job. More

While hating the car buying process Henry was great! I highly recommend him to anyone looking for a new car. Brian was great too. They both made my visit comfortable. :) highly recommend him to anyone looking for a new car. Brian was great too. They both made my visit comfortable. :) More

I gave Ourisman Chantilly Kia the (5) great rating because from speaking to Chris Bell many times on the phone, he was always friendly, polite and direct with me. He did not pressure me or mislead me because from speaking to Chris Bell many times on the phone, he was always friendly, polite and direct with me. He did not pressure me or mislead me just to get a sale. Jimmy Stanford was also friendly and an absolute joy to work with. He went over the car in detail, answered questions and made me feel at ease because buying a car can be stressful. Silvia made the paperwork easy and I was out the door quickly. It was truly a wonderful buying experience. Big thanks to Chris and Jimmy!!! More

My husband and I came in, we were greeted by Chris, he introduced himself and almost immediately started talking to our son who's 5 and offered to purchase a pizza for him cause he said he was hungry (tha introduced himself and almost immediately started talking to our son who's 5 and offered to purchase a pizza for him cause he said he was hungry (that in it's self was impressive). Through out the process, we had several people just come and talk to us and just say hello. When they were processing approval on the loans, we were in the play area with our 2 children, Chris came in said talking to us just to make sure we didn't need anything and then a very wonderful young lady came in (Esthephani Angel- she's fantastic) came in started playing with my daughter, when we had to go into the financial office, she volunteered to watch the kids in the play area for us so they could stay and play, it was GREAT! Then were in financial and like always buying a car there's always something but Altman was beyond helpful, he literally did everything he could, with Chris's help to get us into the car we had chosen. Altman explained everything perfectly, I never even had to ask a question, he answered them all without me having too. Chris checked on us throughout the adventure of buying a car, he was been further than ear shot, and never more than 20 mins without checking on us. They were not going to let us go without us getting the car. It was by far the best experience with customer service we have had anywhere!!! They treated us like family, it was fantastic! I would recommend that everyone should go here first because they wouldn't ever go anywhere else! Thank you Chris, Altman and Esthephani you all were wonderful Karin & James Cummings More