Ourisman Chantilly Kia

From the moment Ashley greeted us outside with an umbrella in the rain, our experience was nothing but pleasant! Not knowing which car I was interested in most, Ashley was extremely patient and helpf umbrella in the rain, our experience was nothing but pleasant! Not knowing which car I was interested in most, Ashley was extremely patient and helpful in narrowing down the choices. She never made us feel like she was "just doing her job." She was extremely knowledgable about all the cars, packages and features. When it came down to setting the finance terms, Silvia was professional and went above and beyond to ensure we met our payment needs. Purcell also spent extra time in providing us as many options as possible to meet our needs, in choosing the right car and meeting our financing needs. All 3 of these employees made the sometimes painful experience of shopping for a car a pleasant and enjoyable one. I am extremely happy with my purchase and it wouldn't have been possible without any of these members of the Ourisman Kia team! More

Great experience Great exerpience at Ourisman Kia. Went on several test drives, and each one was great. The staff is very friendly and knowledgable about all of the br Great exerpience at Ourisman Kia. Went on several test drives, and each one was great. The staff is very friendly and knowledgable about all of the brands they sell, not just Kia. They were very straight forward about thier prices and options, with no pressure to buy. In fact they went the extra mile to make me feel comfortable with my decision to buy a car from them! Such a great buying experience, as compaired to other dealerships out there. I full recommend visiting thier dealership as you search for your new car. More

Neither my wife nor I had ever bought a car from a dealer before and were a little apprehensive about it. Nelson and Erin were both excellent to work with and had an answer for every question we had abo before and were a little apprehensive about it. Nelson and Erin were both excellent to work with and had an answer for every question we had about the cars we drove. They totally put us at ease and made it a fun experience! The car we bought was delivered to our house the next day and they again took the time to go over everything before they left. More

We stopped to just test drive an Optima. When we walked in it was very busy, but we were immediately greeted by a very nice receptionist (can't remember her name) who walked us around and showed all the ca in it was very busy, but we were immediately greeted by a very nice receptionist (can't remember her name) who walked us around and showed all the cars. When we told her we wanted to test drive an Optima she got Ashley Smith for us. Ashley was fabulous to work with. She was very quickly realized that we wanted a top of the line Optima but weren't willing/able to pay the price for a new one and after checking inventory she steered us to a used 2013 fully loaded car. Ashley was no at all pushy and recommended that we drive various models. We took the used Optima out for a test drive. Ashley was not in a hurry to get back and took us on a main highway and back roads so we could get a real feel for the car in all conditions. She was an absolute pleasure to work with - very knowledgeable, but also willing to admit when she didn't know the answer to a question. We were not planning to purchase a vehicle and purposely did not bring the car we thinking of trading. Ashley introduced us to Chris Bell who was also a pleasure. He reviewed all the records on the Optima and explained that it had been in an accident when the wheel went into a pot hole and that he knew the customer who had originally leased the vehicle, etc... My husband did not want to bring in the trade-in, but he did want to meet with the numbers guy to see what the best possible deal was. Ashley brought us hamburgers and made sure we were well taken care of while waiting, and Chris kept coming back to tell us the wait wouldn't be much longer. More time went by and suddenly Chris said he didn't want us to wait any longer and that he would sit with us and go over the numbers. We came to an agreement quickly, and while I went to get the trade in, Chris and my husband did all the paperwork. When I got back the new car was cleaned and ready to go. Chris got in the car with my husband and went over everything with him in great detail. In the meantime Ashley helped me clean out our trade in. Even though we did not plan to purchase a car on that day, we did! Ashley and Chris were awesome to deal with. What a great dealership. The next day we noticed the car didn't have floor mats - my husband call Chris and was told to come over anytime and we would get new ones. He did and now we have new mats! We would highly recommend this dealership and Ashley and Chris. What a pleasure they made buying a car. Thank you to them both. More

They were GREAT! We had assistance from Ashley, Chris, Jeff and Bryan. We needed a vehicle and had a certain amount to spend and they did everything in their power to help us get the vehicle we wanted. Jeff and Bryan. We needed a vehicle and had a certain amount to spend and they did everything in their power to help us get the vehicle we wanted. Every one there was friendly and answered all our questions. We would recommend everyone to go to Ourisman Kia for their vehicle purchase or lease. Wonderful experience. More

There are not enough positive expressive words to describe the Excellent staff and new Kia buying experience my husband and I had at Ourisman Kia Chantilly. My husband first called Marcus Dos Santos describe the Excellent staff and new Kia buying experience my husband and I had at Ourisman Kia Chantilly. My husband first called Marcus Dos Santos and he was extremely responsive, knowledgeable and demeanor was Genuine. I was specifically wanting the Kia Soul "Whole Shabang" and in the Alien green. Was told by another dealership it was not available. Although there was not one on the lot in Chantilly, Marcus Would not stop there. He worked along with Jeff Hoyt and Chris Bell to locate the exact model I wanted. My first steps into the dealership were so enlightening as to how customer service should be. The smiles and greeting from everyone was genuinely welcoming. Felt like a friend instantly. My excitement to purchase my first Kia was over the top and Marcus, Jeff, Chris, as well as everyone we encountered, joined in my excitement. The fast delivery throughout the paperwork was so smooth, informative, and pleasant. Marcus and Chris went over the entire vehicle with as much enthusiasm as I had. Like they were friends there to help me. They made sure I had a FULL tank of gas (who does that??). Welcomed me back at any time with any questions. Since my Soul did not have the spoiler I wanted, they all made sure to order one and an appointment was set with the service department right away. Was hard to leave my friends, yet was full of hugs and good wishes. I have been back a couple times and to leave the Soul for the spoiler install. The level of service was still as described above, yet even more. Welcomed by name and questions of my driving experience with the Soul. The service department feels exactly the same. Gabriela Escobar and other staff chatted about my Soul and asked how I liked driving a Kia, which of course I want to tell the world so this was a nice welcoming touch. She put me in a very nice loaner car assisting me to be comfortable. Thanks to her and the other service staff, my Soul will be serviced there. This dealership has me believing that a car buying can be fun and not a negative experience. This was my 3rd new car purchase and I will be a customer for life, never thinking of going anywhere else. While driving this Wonderful Kia Soul, I smile and even giggle at how Very special I feel from all my friends at Ourisman Kia. More

They MAKE it happen for you! Shortest time ever in a dealership! Great follow up!!! Amazing people with good hearts and great drive! Go there! dealership! Great follow up!!! Amazing people with good hearts and great drive! Go there! More

What a great car buying experience! Absolutely stress free! Everyone we worked with provided exceptional service. I love my new Optima and my husband was so happy with our experience that he's thinking a free! Everyone we worked with provided exceptional service. I love my new Optima and my husband was so happy with our experience that he's thinking about getting a new car now. Thank you Ashley Smith - job well done! More

i would ABSOLUTELY recommend this dealership FIRST to anyone i meet. Marcus was friendly and kept contact with me throughout the process. He was kind and courteous with out being pushy. The entire experi anyone i meet. Marcus was friendly and kept contact with me throughout the process. He was kind and courteous with out being pushy. The entire experience from start to finish was completely easy and smooth. Not only were they patient with me, they were patient with my family (who are very picky) and Marcus treated us all like family. I would HIGHLY recommend this dealership to any of my family or friends buying cars. More