Ourisman Chantilly Kia

Great buying experience Sales consultant was very knowledgable. We were treated with top notch care by business manager and I left feeling that this purchase was right for me Sales consultant was very knowledgable. We were treated with top notch care by business manager and I left feeling that this purchase was right for me! More

Review Even though I do not enjoy dealing with car salesmen in general, everyone at Ourisman was great to deal with. They went above and beyond to make the Even though I do not enjoy dealing with car salesmen in general, everyone at Ourisman was great to deal with. They went above and beyond to make the sale and keep me happy. More

Superb customer service! From the moment I stepped onto the lot I was greeted with friendly faces and great personalities. An extra special thank you to Kenny Moffett who too From the moment I stepped onto the lot I was greeted with friendly faces and great personalities. An extra special thank you to Kenny Moffett who took his time to understand my needs and to help me relax with his great sense of humor throughout the process. I truly felt like I was among friends. With the help of Finance 'miracle worker' Brian Whitlow, I was able to lease the car I wanted. Brian went above and beyond to get me into a Kia Optima even though my finances were tight. I have even had the pleasure of working with the service department. My service appointment was quick and painless. Thanks is not enough to express to Kenny and Brian what their help meant to me. I will definitely be back to see you both! Thank you Ourisman Kia Chantilly for the fabulous staff!! More

Rosemarie Yuhasz and Larry Douglas My husband Larry Douglas and I have has nothing but the best of service and friendly people that we have worked with. They went above and beyond to he My husband Larry Douglas and I have has nothing but the best of service and friendly people that we have worked with. They went above and beyond to help us get what we needed. I would recommend this Kia to anyone who wants good customer service and friendly people who care about you. More

Great all around service A lot of people avoid buying cars b/c they hate dealing with sales associates as a lot of them try to rip you off!!! The sales agents and Kia were abs A lot of people avoid buying cars b/c they hate dealing with sales associates as a lot of them try to rip you off!!! The sales agents and Kia were absolutely AMAZING!!! I can't express what a great pleasure it was working with the team (Farooq Mohammad, Jeff Hoyt, and Bryan Whitlow!!!) I was able to purchase a new 2014 with EVERYTHING I WANTED AND MORE!!!! I arrived around 7 15 pm on 9-9-14 and was out by 9 45pm feeling 100% confident about my purchase. I'd so recommend others!!! FANTASTIC ALL AROUND GREAT SERVICE!!!! More

"An all around great experience." Thanks to Ashley Smith and Bryan Whitlow I can honestly say I enjoyed the process of buying a new car. From beginning to end they were friendly, relax Thanks to Ashley Smith and Bryan Whitlow I can honestly say I enjoyed the process of buying a new car. From beginning to end they were friendly, relaxed, and professional. Ashley was more than happy to spend the time it took to make sure I was completely satisfied when I drove my new Soul off the lot. The same is true of Bryan who did the financing and paperwork. He really made sure I understood all the options before I signed. Thank you guys. I'll be back! More

Just shy of Excellence on Saturday Afternoons Kenny Moffett and Purcell Johnson did a great job providing us with sales service. I have a serious HATE of dealers and in my past four new vehicle pu Kenny Moffett and Purcell Johnson did a great job providing us with sales service. I have a serious HATE of dealers and in my past four new vehicle purchases I was validated in my HATE with terrible experiences. When we arrived at KIA we walked into a new world. I found myself actually enjoying the experience of leasing a new car. We told them we wanted the Sign and Drive deal on an Optima and they went to work helping us find the car we wanted with ease and attention. I highly recommend them. We did experience a few issues. First there was only one key for the car and we were not told about the other key being locked in the Service Department until we signed the papers to purchase it. That would have been no big deal but when we returned on Monday to obtain it we were told it was lost. Eventually they found it before we left but it was not nice to wait 1.5hours for the second set of keys to your newly leased car. The other issue was with a rear bumper applique that we got too many conflicting stories about. That also took too long but Kenny offered to get us lunch while we waited. That effort neutralized our feelings somewhat. Eventually they got it done but it put them down from 5 stars to just 3 on Quality of Work. I guess the lesson learned is to buy the car during the week or early on Saturday. But I would not have any issue with Kenny or Purcell and Bryan setting us up for car delivery on the following Monday and explaining that it would allow them to deliver the Optima optimally. We told Kenny that we will be back in three years to lease or buy a new car. We weren't joking. We just hope they are just as good then. More

Amazing First Time Buying Experience I walked into the Kia dealership ready to purchase my first ever car. I was a little nervous and unsure of what the experience would consist of, but I I walked into the Kia dealership ready to purchase my first ever car. I was a little nervous and unsure of what the experience would consist of, but I knew from the minute I walked in I was going to be in good hands. Purcell Johnson greeted me and my friend right off the bat, and he made sure that the car I had called about was pulled around for me to check out. He took me and my friend outside and we got in the car and waited for a Sales person to come and assist us. After a couple minutes of taking the time to sit in the car and check out the features, Purcell introduced us to David Kim and told us that he was one of the top car Salesman in the country. I knew we would be in good hands. Mr. Kim got in the backseat and spent several minutes going over the car features and going over his credentials, and we were both very impressed. He kept the conversation fun, light, and there were many laughs shared over the course of the test drive. I felt comfortable, excited, and hopeful for what was to come over the course of the day during my first car purchasing experience. After the test drive, Mr. Kim took us back inside to the dealership and he set us up with Erin Hobson. Erin sat down with me and went over all the paperwork I needed to fill out in order to apply for a car loan through Kia. Once the paperwork was done, she brought me into an office and we went through all of the options that Kia offered on the vehicle including specials, financing options and convenience packages. Everything was explained thoroughly and in a detailed manner. Any time I had a question, Erin answered patiently, and if she didn't know the answer right away, she would find someone immediately who did have the answer. Being a first time car buyer there were a lot of questions that I had, and there was a lot for me to contemplate, consider and think over before making a final decision on my purchase. Erin was very patient with me through the whole process. I never felt pressured, I never felt bad for saying "no" or "I don't think I'm interested in that option." She crunched numbers and did everything in her power to make sure that all of the options I was interested in were offered to me in the most affordable way possible. When I left Kia with my beautiful new 2015 Kia Optima, I was ecstatic. I felt 100% comfortable with the entire process. I was never pressured, and I never once felt like any of the employees were taking advantage of a young "dumb" first-time car buyer. I requested a picture with my new beautiful purchase. I was asked if I wanted to put a big bow on the car for the pictures, to which I could not pass up. When looking over the car prior to driving off the lot with my new vehicle, there were some water spots left over from the car wash. Mr. Kim went over ever single water spot with a cloth by hand to buff any imperfections off the surface so the car was perfect. He shook my hand and personally thanked me for my business. When I got home, I had a thank you email in my inbox from Mr. Kim, as well, and I received a text message sent to my cell phone from him thanking me for my business. I felt like the entire experience went as smoothy as it could have gone. It was painless. I hear horror stories from friends and family members about their awful experiences at car dealerships. I was a little anxious and apprehensive after hearing these horror stories of hours and hours and sometimes days spent negotiating a final deal with dealerships. All I can say is, maybe they should have gone to Ourisman Kia in Chantilly, because if they had, maybe they would have had a much more pleasant experience. I would recommend this dealership to anyone looking for a new vehicle. Thank you to everyone who helped make this big purchase possible. I have my dream car, and I'm a very happy customer! More

Nice car buying experience I went to the dealership and was just looking for a car..I wanted to get a idea of price, payment, and downpayment. Well surprise I purchased a 2015 O I went to the dealership and was just looking for a car..I wanted to get a idea of price, payment, and downpayment. Well surprise I purchased a 2015 Optima that same day. I love the car. I liked my sales team Scott, Purcell and Emmad. They were really nice guys. My next purchase of a turbo Optima or Sorento will be made by at that dealership and then my rating will be five stars. More

Oursman Kia Soul This dealership excelled in every aspect of this sale. They found out what exactly I wanted and when instead of trying to sell me what was on their lo This dealership excelled in every aspect of this sale. They found out what exactly I wanted and when instead of trying to sell me what was on their lot, they found what I wanted and got it to me. Mike Run for a was my salesman and he was polite, and listened to what I was willing to pay for and not. After I had purchased the car, he kept in contact with me to update me with the timing and availability of the car I expected. Then he did something really neat. He sent me an email with pictures of an after market bicycle carrier I could get for my car. That actually meant a lot to me because I wanted had mentioned that I wanted one while in the dealership and Kia does not make one to fit the Soul with the sunroof. I was grateful to see that there was one that I could get for my car!There are other people I worked with. Everyone was polite, helpful and courteous. I would love to mention all of them by name. I just can't remember. More