Ourisman Chantilly Kia

Absolute dedication to customer satisfaction (2015 Optima) I was a previous Kia Optima owner and loved everything about my 2013 Kia Optima EX. However, I was curious to see what new advances and options Kia wa I was a previous Kia Optima owner and loved everything about my 2013 Kia Optima EX. However, I was curious to see what new advances and options Kia was offering on their new 2015 line of vehicles. After wandering around a bit, admiring the new 2015 models on the lot, I was approached by Ryan Phlegar who immediately recognized me as a previous customer (although he was not my original sales consultant). From the start, Ryan understood what I was looking for. He did not hesitate to let me test drive the different models, to allow me to feel the difference between the Optima EX and the Optima SX Turbo. After the test drive, he too great care to explain the minute details of each different model. His knowledge of the different Kia models is amazing, it allowed me to easily differentiate between the models of the different vehicles to make an informed purchasing decision. After I made my decision to replace my awesome 2013 Kia Optima EX with a new 2015 Kia Optima EX, Ryan introduced me to the Lead Business Manager Silvia Aviles. Silvia is very knowledgeable and awesome to work with and she got me the terms that I desired. Of course, I had a lot of questions, but she patiently answered any question and ensured my understanding before proceeding. She made every aspect of the financing process easy and simple. Silvia’s knowledge in the financing of vehicles is a testament to her expertise in her field. Billy Brown, the General Manager at Ourisman Chantilly Kia, continued to ensure that I was satisfied with my purchase every step of the way. His commitment to each and every customer’s satisfaction is reflected in the dedicated professionalism of everyone I encountered and speaks volumes of Ourisman Chantilly Kia commitment to stand behind the quality of the cars rolling off their lot. I returned on the day following my purchase to finalize a document process; unfortunately, Silvia was with a customer. Without losing a beat, Altman Tsang, provided his assistance, made the necessary changes, and finalized everything without having to make me wait. I was very impressed by this demonstration of team-work at Ourisman Chantilly Kia. This is what a team is all about. Everyone that was involved in the purchase process was courteous, knowledgeable, and professional. I will definitely return when it is time to replace my vehicle and in the meantime, I highly recommend Ourisman Chantilly Kia and the Kia line of vehicles to friends and family when they are in the market for a new vehicle. More

This staff rocks!!! (2012 Kia Soul) My wife, son and I visited the Chantilly Auto Park to consider a car for my 17yr old son. We stopped at the Kia dealer and was immediately greeted by My wife, son and I visited the Chantilly Auto Park to consider a car for my 17yr old son. We stopped at the Kia dealer and was immediately greeted by Hal. He was very friendly and courteous and he remembered seeing us drive thru the lot the previous day. We looked at a 2014 Kia Soul, and proceeded to test-drive this model, but later that same day we decided to purchase a certified 2012 Kia Soul (+limited edition)instead. The entire time Hal was engaging and friendly, and never became impatient. We were later introduced to Chris Bell, the Sales Manger, who was very friendly, engaging and professional. Chris and Hal worked hard to make sure we were comfortable with the 2012 Soul and the entire car buying process. The financing was done by Altman Tsang. Altman was a pleasure to work with, and he got us the terms that we desired. The entire staff was very professional and we were very pleased with the young gentleman (cannot remember his name) who took his time to show our son how to work all of the options on his new car. We will gladly send our friends and family to visit this dealership when they are in the market for a new car. :-) More

The most friendly people in any dealership around From the moment we walked in to the time we left with our new 2015 Kia Optima, Chris, Mike and Altman were outstanding. They let us test drive multip From the moment we walked in to the time we left with our new 2015 Kia Optima, Chris, Mike and Altman were outstanding. They let us test drive multiple vehicles to get a feel for Kia since it was our first and we have a baby on the way. We told them that we were not looking to buy that day and they understood. There was no pressure what so ever like some dealers and they were patient and kind through it all. At the end of our test drives we asked to see what prices we would be looking if we leased or bought. While they were pricing everything out, Mike and Chris took time to talk to my wife about football and made her feel comfortable and relaxed while we waited. This is the best sales team I have ever dealt with when it came to buying a car. I would recommend anyone looking for a good price and a great place to go buy from Oursiman Chantilly Kia and ask to work with Mike Runfola, Chris Bell and Altman Tsang! More

friendly and pleasant staff My wife and I visited the Chantilly Auto Park to consider an econobox for my long work commute. Our top choices were the Ford Fusion, Mazda 3 and Toy My wife and I visited the Chantilly Auto Park to consider an econobox for my long work commute. Our top choices were the Ford Fusion, Mazda 3 and Toyota Corolla, with the Kia Soul as a distant contender. Our first stop was Ourisman Kia, Ashley Smith was outside of the building near a Kia Soul and greeted us warmly. We liked the dimensions and price of the Kia Soul, and proceeded to test-drive two models. Throughout the visit, Ashley was engaging and friendly, and never became impatient or pushy. We chose the Plus model and opted to trade in a 2008 Chevrolet Malibu. Ashley introduced us to Chris Bell, the sales manger, who seemed friendly as well. The initial trade-in offer was disappointing, and we asked Ashley for a higher appraisal, more in line with NADA guidelines. She consulted with Chris, who quickly agreed to a more palatable offer. The financing portion with Silvia Aviles went smoothly, with no pressure for add-on options. Chris also assisted with the paperwork to move things quickly, while Ashley filled the tank. Last but not least, Ashley and Chris delivered our new ride in perfect shape and helped us more our belongings out of the Malibu. Ourisman Kia provides a friendly and pleasant sales experience while respecting your intelligence and time constraints. More

2014 Kia Cedenza Lease David Kim, was very accommodating and patient while I test drive 4 different cars. Such a friendly and helpful group of people at Ourisman Kia in Cha David Kim, was very accommodating and patient while I test drive 4 different cars. Such a friendly and helpful group of people at Ourisman Kia in Chantilly. They actually made leasing a vehicle a pleasant experience! More

Extremely pleased with Ourisman Excellent car leasing experience. Farooq was so friendly and knowledgeable. Finance and management extremely helpful. Would recommend Ourisman Chantil Excellent car leasing experience. Farooq was so friendly and knowledgeable. Finance and management extremely helpful. Would recommend Ourisman Chantilly to friends/family. I am already in love with my Kia Optima. Thank you all for the help and car expertise today. You are all great! More

LKmetz Ashley Smith and Chris Bell were the best! A great car buying experience! They were both very knowledgeable and answered all of my questions. Both Ashley Smith and Chris Bell were the best! A great car buying experience! They were both very knowledgeable and answered all of my questions. Both were professional and did not drag out the process or try to deceive me in any way, as MOST other dealerships out there do!!! More

September 21, 2014 - Above and Beyond Even though I live over 100 minutes away, I was glad to make the trip based on friendly advice and support from manager Jeff Hoyt to visit Ourisman Ch Even though I live over 100 minutes away, I was glad to make the trip based on friendly advice and support from manager Jeff Hoyt to visit Ourisman Chantily, VA. Once there, David Kim introduced me to the Infiniti and took me on the test drive. They offered me a very fair deal and then Altman Tsang took care of meeting my finance needs. David Kin even cleaned out my trade in vehicle. Everyone of them made this a family experience, where extremely professional, and I will recommend Ourisman to anyone looking for excellent sales and service when buying a vehicle. Sincerely, David Mosier, CPA BenefitMall Vice President of Operations More

"Great Experience, Happy Customer" To whom it may concern, My name is Godfrey Bell (of no relation to Chris Bell) and my wife and I recently (09/13/2014) purchased a 2012 GMC Acadia To whom it may concern, My name is Godfrey Bell (of no relation to Chris Bell) and my wife and I recently (09/13/2014) purchased a 2012 GMC Acadia from Ourisman Chantilly Kia. Our salesman, Ryan Phlegar, Sales Manager, Christopher Bell, and Finance Manager, Altman Tsang, were great!. I had been researching the GMC Acadia for almost two months, and after seeing Christopher’s ad on their website, I knew I had found my truck. I called Chris (who picked up on the second ring) to see if the truck was still available. After a couple of questions I scheduled a visit to the dealership. I spotted the Acadia as soon as I drove on the lot. They knew I was on the way, so they cleaned it up and pulled it to the front. When my wife and I walked towards the truck the automatic doors unlocked and we were greeted outside by Ryan and Chris. My experience with car salesmen hasn’t always been great. I always felt like I got beat after purchasing a vehicle. Chris, Ryan and Altman changed my experience. They worked seamlessly together. Without asking, they beat the interest rate offered by my previous dealer (CarMax) and gave me $700.00 more than they offered for my trade in. I was in and out in less than 2 ½ hours and that included the test drive. From beginning to end, my experience was great! I got a great deal, and I would definitely recommend Ourisman Chantilly Kia to my friends and family. I also visited the service department to have my Ownershield Care Package applied and Gabriela was great. Being on par in terms of price and quality only gets you into the game. Service wins the game. Great job guys and gals. Lol More

Doesn't get any better than Ouriman Kia My husband and I had spent months looking for a new vehicle. Chris Bell (best sales manager ever) is the reason we returned to Ourisman Kia. Even thou My husband and I had spent months looking for a new vehicle. Chris Bell (best sales manager ever) is the reason we returned to Ourisman Kia. Even though Chris knew we weren't ready to buy when we met him 2 months prior to us returning, he still took the time to go over the vehicle with us and to take us on a test drive, other dealerships not so much. We very much appreciated Chris' no pressure approach. Brian Whitlow in Finance was so NICE a happliy answered my 101 questions, leasing vs. buying. Brian's goal was to get us the lowest monthly payment possible, and he did!! Farooq Mohammed is another great example of customer service. New to the technology that is available in cars these days Farooq went over all of the options to ensure we had a basic understadning of how everyting worked. I am a bit of a neat freak and Farooq made sure the car was delivered to us absolutley spotless. This was the best buying experience we have ever had. We will definitley back!! Thank you Ourisman Kia for having such an AMAZING team!! More