Ourisman Chantilly Kia

Great car buying experience! We went in with a 2012 Jetta that we wanted to trade in. We didn't think it would be financially possible to trade in the Jetta and buy a new Kia, bu We went in with a 2012 Jetta that we wanted to trade in. We didn't think it would be financially possible to trade in the Jetta and buy a new Kia, but Chris Bell made it possible. The trade in value for our old car was exactly what we wanted, and Chris went through multiple options that we could do for buying and leasing a new Kia Sorento. We ended up buying a 2015 Kia Sorento and we couldn't be happier. Also, Altman was so helpful with the financing and made us feel very comfortable with the whole process. David was AMAZING as well. He was super friendly and informative throughout the experience. He showed us how everything worked and showed us all the different options that were available- we loved him! We would definitely recommend Ourisman Kia in Chantilly! Their wonderful! More

Great Experience! Both Benjamin Braunstein & Erin Hobson & Altman Tsang were great to work with. Super friendly, explained everything well and were able to get me a goo Both Benjamin Braunstein & Erin Hobson & Altman Tsang were great to work with. Super friendly, explained everything well and were able to get me a good deal. I love my car & left feeling confident in my purchase. Especially explaining the features on the car, Ben did a great job and was very thorough. More

KIA FORTE I purchased this car for my niece and it was recommended that I visit Mike Runfola @ Ourisman KIA. Mike made the sales process go through with ease. I purchased this car for my niece and it was recommended that I visit Mike Runfola @ Ourisman KIA. Mike made the sales process go through with ease. The guy even pitched in to wash the vehicle in order to get me out the door that much faster. I have been in commissioned sales for 20 years now and Mike truly understands how to own and manage the sales process. I fully understand why he was so highly recommended. More

Great Overall Experience and Great Car!!! My wife and I were greeted by Mike Runfola when we arrived. We were interested in test driving a KIA Optima for my wife. He immediately started asking My wife and I were greeted by Mike Runfola when we arrived. We were interested in test driving a KIA Optima for my wife. He immediately started asking questions about what we were looking for in a car to help us pick the right one to drive. We ended up test driving pretty much every different model to see which one she liked the most. Mike was very knowledgeable while riding with us and answered all of our questions. Not one time did we feel like he was pressuring us into a sale. He just let the car do the selling. When we returned and decided we liked the hybrid for my wife's commute, we began talking to Chris Bell about different financing options. He was able to lay out several different scenarios and how and why the payments worked the way they did. We were able to do an overnight test drive and we returned the next day to buy the car. We filled out the credit application and began talking with Emmad Sherdel in finance. He did a great job explaining everything during the process. This was my wife's first time buying a car so she was really nervous about the finance part. Emmad answered all of her questions and she was very pleased with our options. Overall, we had a great experience and are very excited about our new 2014 KIA Optima ES Hybrid!!! More

Toyota to Kia Crossover Fan! Buying a car has never been so fast, easy, friendly, efficient and affordable then it is at Ourisman Chantilly Kia. I have already referred this deal Buying a car has never been so fast, easy, friendly, efficient and affordable then it is at Ourisman Chantilly Kia. I have already referred this dealership and they in fact also bought a car from them! I could not have asked for a better, more caring team for my new car purchase. Thanks so much to Ryan, Gabby, Erin, and Chris! You all made my car buying experience an absolute pleasure! Pat More

Without a doubt they take care of their customer base! I'm long time owner of the KIA brand. I stay with the company for a wide variety of reasons. The most important part of my desire to remain with the I'm long time owner of the KIA brand. I stay with the company for a wide variety of reasons. The most important part of my desire to remain with the company is the VIP treatment that I receive has a KIA owner. There's a team at Ourisman that is second to none in their approach towards me. From the service department customer rep lead by Andrew who epitomizes customer service, who ensures all my needs are meet, I have a clear understanding of what is being done, and who makes himself available at all times, is the kind of value that you get from Andrew and the entire team in that department. Andrew you are the best! In the sales department over the years, I have developed a business friendship with Chris Bell. Chris is truly an outstanding manager who believes in taking care of the customer and displays an adopted attitude of "if you take care of the customer - than car sales will take care of itself." Chris, I been blessed to be able to afford a Mercedes, BMW, or Audi but I choose to drive a KIA (K900) because of you. During a recent visit, I was coming in from the outside towards the show-room floor and bumped into Ashley Smith (who did not know me), and she greeted me with a smile and said welcome to Ourisman, I asked her did she know who I was? Ashley politely said "no Sir I do not." After introducing myself and getting onto the show room floor where Chris immediately greeted me, Ashley made a point to know who I was, not to sell a car but to treat me as a loyal brand customer. Ashley, because of what you did and your willingness to understand the value proposition of a brand customer you were able to lead/support the effort in me driving a K900 today. Several days later, Ms. Ashley is still calling me to ensure everything is ok.... That's how it's done! Last but not least Ryan Phlegher is a young man on the rise should he remain in this profession. Thank you for your instructions on the K900 which has been invaluable. You took the time to explain and if you did not know - you went and found out; which was not often. Guys, as long as you do what you do I will remain a brand customer. Now please get my K900 key chain. lol ... Thanks and God bless you all. Missed you this time Billy? More

Absolute dedication to customer satisfaction (2015 Optima) I was a previous Kia Optima owner and loved everything about my 2013 Kia Optima EX. However, I was curious to see what new advances and options Kia wa I was a previous Kia Optima owner and loved everything about my 2013 Kia Optima EX. However, I was curious to see what new advances and options Kia was offering on their new 2015 line of vehicles. After wandering around a bit, admiring the new 2015 models on the lot, I was approached by Ryan Phlegar who immediately recognized me as a previous customer (although he was not my original sales consultant). From the start, Ryan understood what I was looking for. He did not hesitate to let me test drive the different models, to allow me to feel the difference between the Optima EX and the Optima SX Turbo. After the test drive, he too great care to explain the minute details of each different model. His knowledge of the different Kia models is amazing, it allowed me to easily differentiate between the models of the different vehicles to make an informed purchasing decision. After I made my decision to replace my awesome 2013 Kia Optima EX with a new 2015 Kia Optima EX, Ryan introduced me to the Lead Business Manager Silvia Aviles. Silvia is very knowledgeable and awesome to work with and she got me the terms that I desired. Of course, I had a lot of questions, but she patiently answered any question and ensured my understanding before proceeding. She made every aspect of the financing process easy and simple. Silvia’s knowledge in the financing of vehicles is a testament to her expertise in her field. Billy Brown, the General Manager at Ourisman Chantilly Kia, continued to ensure that I was satisfied with my purchase every step of the way. His commitment to each and every customer’s satisfaction is reflected in the dedicated professionalism of everyone I encountered and speaks volumes of Ourisman Chantilly Kia commitment to stand behind the quality of the cars rolling off their lot. I returned on the day following my purchase to finalize a document process; unfortunately, Silvia was with a customer. Without losing a beat, Altman Tsang, provided his assistance, made the necessary changes, and finalized everything without having to make me wait. I was very impressed by this demonstration of team-work at Ourisman Chantilly Kia. This is what a team is all about. Everyone that was involved in the purchase process was courteous, knowledgeable, and professional. I will definitely return when it is time to replace my vehicle and in the meantime, I highly recommend Ourisman Chantilly Kia and the Kia line of vehicles to friends and family when they are in the market for a new vehicle. More

This staff rocks!!! (2012 Kia Soul) My wife, son and I visited the Chantilly Auto Park to consider a car for my 17yr old son. We stopped at the Kia dealer and was immediately greeted by My wife, son and I visited the Chantilly Auto Park to consider a car for my 17yr old son. We stopped at the Kia dealer and was immediately greeted by Hal. He was very friendly and courteous and he remembered seeing us drive thru the lot the previous day. We looked at a 2014 Kia Soul, and proceeded to test-drive this model, but later that same day we decided to purchase a certified 2012 Kia Soul (+limited edition)instead. The entire time Hal was engaging and friendly, and never became impatient. We were later introduced to Chris Bell, the Sales Manger, who was very friendly, engaging and professional. Chris and Hal worked hard to make sure we were comfortable with the 2012 Soul and the entire car buying process. The financing was done by Altman Tsang. Altman was a pleasure to work with, and he got us the terms that we desired. The entire staff was very professional and we were very pleased with the young gentleman (cannot remember his name) who took his time to show our son how to work all of the options on his new car. We will gladly send our friends and family to visit this dealership when they are in the market for a new car. :-) More

The most friendly people in any dealership around From the moment we walked in to the time we left with our new 2015 Kia Optima, Chris, Mike and Altman were outstanding. They let us test drive multip From the moment we walked in to the time we left with our new 2015 Kia Optima, Chris, Mike and Altman were outstanding. They let us test drive multiple vehicles to get a feel for Kia since it was our first and we have a baby on the way. We told them that we were not looking to buy that day and they understood. There was no pressure what so ever like some dealers and they were patient and kind through it all. At the end of our test drives we asked to see what prices we would be looking if we leased or bought. While they were pricing everything out, Mike and Chris took time to talk to my wife about football and made her feel comfortable and relaxed while we waited. This is the best sales team I have ever dealt with when it came to buying a car. I would recommend anyone looking for a good price and a great place to go buy from Oursiman Chantilly Kia and ask to work with Mike Runfola, Chris Bell and Altman Tsang! More

friendly and pleasant staff My wife and I visited the Chantilly Auto Park to consider an econobox for my long work commute. Our top choices were the Ford Fusion, Mazda 3 and Toy My wife and I visited the Chantilly Auto Park to consider an econobox for my long work commute. Our top choices were the Ford Fusion, Mazda 3 and Toyota Corolla, with the Kia Soul as a distant contender. Our first stop was Ourisman Kia, Ashley Smith was outside of the building near a Kia Soul and greeted us warmly. We liked the dimensions and price of the Kia Soul, and proceeded to test-drive two models. Throughout the visit, Ashley was engaging and friendly, and never became impatient or pushy. We chose the Plus model and opted to trade in a 2008 Chevrolet Malibu. Ashley introduced us to Chris Bell, the sales manger, who seemed friendly as well. The initial trade-in offer was disappointing, and we asked Ashley for a higher appraisal, more in line with NADA guidelines. She consulted with Chris, who quickly agreed to a more palatable offer. The financing portion with Silvia Aviles went smoothly, with no pressure for add-on options. Chris also assisted with the paperwork to move things quickly, while Ashley filled the tank. Last but not least, Ashley and Chris delivered our new ride in perfect shape and helped us more our belongings out of the Malibu. Ourisman Kia provides a friendly and pleasant sales experience while respecting your intelligence and time constraints. More