Ourisman Chantilly Kia

Also purchased my Second KIA 3 years back when I had purchased the KIA Sorrento, then I was treated fair and great. This time My better half wanted a compact car and we got a q 3 years back when I had purchased the KIA Sorrento, then I was treated fair and great. This time My better half wanted a compact car and we got a quote from True Car. We dropped in at Ourisman Chantilly without any appointment and were test driving the immediately available Kia Rio. Mike Runfalo made the experience great and unforgettable with his professionalism and great assistance in explaining the best options and availability. Billy was kind to meet our price expectation and Emmad ensured we were in and out under a couple of hours. Thank you guys !!! I personally recommend Ourisman Kia at Chantilly and am looking forward for the reliability of Kia in Rio :-) More

At Awe Ben B. was awesome! He made my first car buying experience a delightful experience. He was very patient with me as I walked from car to car. He didn Ben B. was awesome! He made my first car buying experience a delightful experience. He was very patient with me as I walked from car to car. He didn't even flinch once during the test drives. He also kept good company while we waited to hear from the bank. Ben B., deserves a raise and a promotion. He single handedly turned an experience I was very hesitant going into to a slice of cake. He turned one of the worst days of my adult life into a good one through his outstanding service and extremely personable attitude. THANK YOU! More

Professional service with a smile! I went to this dealership as my lease was ending on my Honda Pilot. I was on my 3rd (or 4th, can't really remember!) Honda Pilot and I really loved it I went to this dealership as my lease was ending on my Honda Pilot. I was on my 3rd (or 4th, can't really remember!) Honda Pilot and I really loved it, but I figured I could at least give the Kia Sorrento a lookover, since it was rated higher (and cheaper) than the 2015 Honda Pilot was. Ashley Smith greeted me and helped show me all the bells and whistles of the various models, and took me and my wife on individual road trips, as we were with our kids. I decided that I was interested, but the model I wanted was a bit pricey for my budget. After a bit of negotiating (Who DOESN'T negotiate at a dealership), we came to a very reasonable agreement and made a deal. To top it off, during my signing of the paperwork, Ashley helped keep my 2 children occupied while the financial manager and I signed and discussed everything, as my wife had to leave on short notice, leaving me with the kids. The dealership also has a small room where kids and young teens can play with some toys and/or watch video games. I really appreciated the time and effort Christopher Bell and Ashley Smith put into getting me into my new Kia, and I would definitely recommend to people that they stop by and check it out. More

Professional, Fun and knowledgeable! I visited this dealer twice in the past 4 months. The first time I was just looking and I appreciated Mike Runfola for not trying to pressure me to bu I visited this dealer twice in the past 4 months. The first time I was just looking and I appreciated Mike Runfola for not trying to pressure me to buy that day. He continued to keep in contact with me over email. Answering all me questions and giving me prices. I returned to Ourisman ready to buy with an amount in mind. I worked with Ben Braunstein and he was very helpful. He was able to answer all my questions and I did not feel rushed. Each person I came on contact with was knowledgeable and patient. Chris Bell was more than fair on my trade in value and Emmad Shredel was amazing at explaining my financing options. This was hands down my best car buying experience. Not to mention my new Sorento is BEAUTIFUL!!! More

Impressed with Quality & Kindness This is the third dealer I've been to in my life, and the fifth that I emailed or talked to recently regarding my wanting to trade in a Honda Accord This is the third dealer I've been to in my life, and the fifth that I emailed or talked to recently regarding my wanting to trade in a Honda Accord and put the value down towards a newer car. I did a lot of research before deciding on visiting Ourisman Kia - and the primary reasons I decided to go in person to this dealer were their online pricing, online ratings, and conversation I had with Henry. He was informative, low key, and didn't try to pressure me at all. I wanted to test drive a Kia Soul and had changed my mind a few times before finally deciding that this was the car for me. It's hard to explain exactly why - but love that Soul!! Long story short - I worked with the Emmad in finance, Henry in sales and also met many others including Jeff who were a wealth of welcoming and good information. I happily left with a leased brand new Inferno Red Kia Soul and adore the car. For whatever reason, after a day or so felt unsettled about leasing. It's something many comfortably do, but maybe I'm just old school and in the end want to own my own vehicle or decide to trade it in on my own terms. It just didn't seem like it would ever feel like "my" car. I called two days later (today) and asked if their "3 day no questions asked return policy" applied to leases and the person I spoke with in finance said yes. I let her know I wanted to return my car and offered up the issues I had with leasing. She asked if I would be willing to listen to some purchase options when I came in, and could not have been nicer, which was a relief since I was nervous to come in and return the new Kia Soul. I was warmly greeted by Henry, followed by Jeff and another sales associate I had met yesterday who helped me get my plates off of my old car. Jeff worked with me on my issues, and collaborated with Emmad to offer me something I could not refuse. Henry even cleaned my old coveted personalized plates and put them on my new car (this wasn't possible with a lease - but is allowed with a purchase). All I can say is that I'm now a happy camper, and making payments towards eventually owning my awesome Kia Soul. Am thrilled. One interesting thing is the incredible teamwork that is present when you are there. Even in the few days that I have dealt with them - if I needed something - it didn't matter who I initially dealt with - a smiling nice person was always at the ready to assist. This is hard to come by and made for a wonderful experience. I was respected, listened to, and a more than fair solution was worked out - all in a very short amount of time. If you want an experience where *your* best interests are at heart - and not lining someone else's pockets - or the dealership's interest coming before your own - please visit Ourisman Kia in Chantilly! I'm not paid to write this - it comes from my heart - and am not a naturally trusting person. They will truly take the time to work with you - and if you're not happy - will take the time to figure something out so you are. More

Professional, Courteous, and truly Stellar Customer Service! Hands down the best car buying experience we have ever had from the moment we walked up and were greeted until we drove away with our new vehicle…Havi Hands down the best car buying experience we have ever had from the moment we walked up and were greeted until we drove away with our new vehicle…Having someone help with our kids while we were there was absolutely amazing. Mike made it so easy for us to make a decision. His courteous, professional nature was evident through the entire process. He provided such knowledge on every detail to the options we had to choose from. He made the delivery exciting too! Billy is amazing and had such attention to detail in making sure we got exactly what we wanted. We felt so comfortable with everyone there and were treated with such respect--this team truly knows how to take care of customers! More

Wow! Knocked my socks off Ourisman Kia (Chris Bell) I had a stellar sales experience with Christopher Bell at Ourisman Chantilly Kia. Christopher surpassed all my expectations. He went above and beyond I had a stellar sales experience with Christopher Bell at Ourisman Chantilly Kia. Christopher surpassed all my expectations. He went above and beyond to get me into the Optima I wanted at the price I could afford. Christopher was a pleasure to work with; the transaction was smooth and seamless. I am now two days into my new Optima and my smile just keeps growing! This is my second lease with Ourisman Chantilly Kia. The service on my vehicle has always been exceptional. My next car venture will definitely be with Ourisman Chantilly Kia, no hesitation.. Maybe a Blue turbo in my future :-) More

Professional Personal Efficient Purchased many many cars in my life---Ashley Smith is the best salesperson I've ever dealt with. Very smart and knowledgeable about her product. She h Purchased many many cars in my life---Ashley Smith is the best salesperson I've ever dealt with. Very smart and knowledgeable about her product. She has a friendliness that makes you instantly relax and enjoy, as one should, the car buying experience. In the delivery process, her patience was a 10, knowledge of product a 10, and did a great job of making sure I knew the features of the car. Nice job Ashley, Thank you Ted Michals More

Customer Service Exllence I have heared so many good reviews about this dealership and i wanted to see it for myself.So ,my wife and i visited this dealership on Sunday mornin I have heared so many good reviews about this dealership and i wanted to see it for myself.So ,my wife and i visited this dealership on Sunday morning and right there a young sales consultant by the name of RyanPhlegar has greeted us very politely and listened to us and stayed with us all the way.Ryan was very knowledgable about Kia vehicles and he was able to answer all of our questions.Thanks for your professionalism and dedication .In addition to Ryan ,Sales manager Jeff Hoyt was very profesional and helped us close the purchase .Overall ,We were definitely satified with our visit to your Delaership and we highly recommend it to everyone who needs to buy a car. You made car buying easy and happy experience. More

superb service!!! these guys are simply awesome can't be beat! At first I was ready to walk out the door because I may have not wanted the car I saw but one he showed m these guys are simply awesome can't be beat! At first I was ready to walk out the door because I may have not wanted the car I saw but one he showed me my 2014 Kia Optima Hybrid I fell in love with it and haventertainment look back ever since. Mr David Kim and Mr Chris Bell simply fantastic. More