Ourisman Chantilly Kia

Bad experience. ..went there to look at a car, I wasn't asked if I wanted to see the car, drive the car, nothing. I then inquired about the car online and still wasn' ..went there to look at a car, I wasn't asked if I wanted to see the car, drive the car, nothing. I then inquired about the car online and still wasn't asked if I wanted to come in see the car, nothing. The GM sends me an email apologizing and asking how he can assist and gives me his number. Never got a response back from him and I don't think he was the actual one that even sent me the email. I sent an email telling them what's been going on and that I am not a happy customer. I then get an email from someone saying the GM is very busy and asking how they can help. By this time I am OVER IT! This is not the way to treat customers and I would never buy a car here! More

Words cannot express how happy I was to work with this team. They took care of the messy trade in I had and did not even think twice to helping my husband and I. I will always get a car from here. team. They took care of the messy trade in I had and did not even think twice to helping my husband and I. I will always get a car from here. More

Caroline and Cristian made our car shopping experience easy and pleasant. They were professional, informative, and not pushy. We usually hate the car buying experience, but they made it enjoyable by givin easy and pleasant. They were professional, informative, and not pushy. We usually hate the car buying experience, but they made it enjoyable by giving us the facts and letting us make our decision without pressure. More

Tyler and the entire sales team at Ourisman Kia made buying our 4th Kia an easy process. buying our 4th Kia an easy process. More

Awesome customer service. Caroline is the best! She made purchasing my car an enjoyable experience. I dreaded going to car dealerships in the past, but working with this dealership was not at all. Looking f purchasing my car an enjoyable experience. I dreaded going to car dealerships in the past, but working with this dealership was not at all. Looking forward to working with them in the future and I recommend to everyone. More

I bought a service package for 900 that the salesman said covered “all maintenance for 3 years or 36000 miles”. I am at fault for not looking further, but this turned out to be 4 oil changes which I waited 3 covered “all maintenance for 3 years or 36000 miles”. I am at fault for not looking further, but this turned out to be 4 oil changes which I waited 3 hours each for. Once they did not fill fluids. I would never use this place for service. More

Great place, friendly and no pressure with excellent service. Caroline Condon was excellent and her colleagues were all very helpful, including on the finance end. service. Caroline Condon was excellent and her colleagues were all very helpful, including on the finance end. More

I had a great experience at Ourisman! I bought my car with no problem and the customer service was incredible! I want to thank Tyler M. for his friendliness and knowledge about my vehicle. Thank you Our with no problem and the customer service was incredible! I want to thank Tyler M. for his friendliness and knowledge about my vehicle. Thank you Ourisman for the easy transition. More

I bought my daughter a Kia Seltos yesterday and had a wonderful experience at Ourisman Kia of Chantilly! I have never owned a Kia before, but did my research and learned how reliable and safe they are. T wonderful experience at Ourisman Kia of Chantilly! I have never owned a Kia before, but did my research and learned how reliable and safe they are. They are also competitive price-wise. Caroline Condon, Crystal Mullins, and Aaron King all made the experience quick and easy!! I honestly may be back soon for another Seltos because I love the vehicle itself and really appreciate how easy the buying process was! In and out!! Thank you, Ourisman Kia!! More