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Ourisman Chantilly Kia

Chantilly, VA

3.5
951 Reviews

4105 Auto Park Circle

Chantilly, VA

20151

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951 Reviews of Ourisman Chantilly Kia

February 25, 2022

Enjoyed working with the "Tyler's" and Gary Schuler to secure my purchase of the Niro EV. Found dealership to be willing to earn my business and all prepared to ensure an efficient use of my time to get More

by Brett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Schuler, Tyler Martin, Tyler Bratcher
Feb 27, 2022 -

Ourisman Chantilly Kia responded

Hello Brett, thank you for your kind review; we are happy to pass along your comments to the team here at Ourisman Chantilly Kia! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 16, 2022

Bad experience. ..went there to look at a car, I wasn't asked if I wanted to see the car, drive the car, nothing. I then inquired about the car online and still wasn' More

by jacqueline_neal
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Billy Brown
Feb 17, 2022 -

Ourisman Chantilly Kia responded

Thank you for providing this feedback. We are disappointed to hear about your experience and will have our GM, Billy Brown, reach out to you shortly.

February 15, 2022

Words cannot express how happy I was to work with this team. They took care of the messy trade in I had and did not even think twice to helping my husband and I. I will always get a car from here. More

by veronicamcgrath11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Mullins-Kerns, Tyler Martin, Tyler Bratcher
Feb 17, 2022 -

Ourisman Chantilly Kia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ourisman Chantilly Kia! We look forward to your next visit! Take care!

February 11, 2022

Lots of support and quick responses to questions about the different cars we were considering. Great team work across sales, finance etc. More

by munaonthehill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Peterson, Caroline Condon
February 01, 2022

Caroline and Cristian made our car shopping experience easy and pleasant. They were professional, informative, and not pushy. We usually hate the car buying experience, but they made it enjoyable by givin More

by challett2894
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Turcios, Caroline Condon
Feb 03, 2022 -

Ourisman Chantilly Kia responded

Thank you for leaving a review. We hope to see you again!

January 30, 2022

Tyler and the entire sales team at Ourisman Kia made buying our 4th Kia an easy process. More

by Cole
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Martin
Feb 01, 2022 -

Ourisman Chantilly Kia responded

Hello Cole, we're happy you found our staff to be so supportive during your experience here at Ourisman Chantilly Kia. We are always more than happy to assist you if anything else comes up. Take care!

January 28, 2022

Awesome customer service. Caroline is the best! She made purchasing my car an enjoyable experience. I dreaded going to car dealerships in the past, but working with this dealership was not at all. Looking f More

by noezlith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caroline Condon, Tyler Bratcher
Jan 30, 2022 -

Ourisman Chantilly Kia responded

Hi Noezlith, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

January 04, 2022

I bought a service package for 900 that the salesman said covered “all maintenance for 3 years or 36000 miles”. I am at fault for not looking further, but this turned out to be 4 oil changes which I waited 3 More

by Wiser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Billy Brown, Derek Boateng
Jan 06, 2022 -

Ourisman Chantilly Kia responded

Thank you for providing this feedback. We aim to be as open and transparent as possible with all of our customers. We would love to speak with you further regarding your experience if you don't mind reaching out to our service manager, Jeremy Patrick, at (703) 263-2500.

Jan 06, 2022 -

Wiser responded

That’s completely untrue. I called and left messages 6 times over 3 months. Stopped by once and spoke with a friendly sales person that said they would have someone call me. Never got a call. The manager that finally helped this week me found my perspective annoying.

January 01, 2022

Great place, friendly and no pressure with excellent service. Caroline Condon was excellent and her colleagues were all very helpful, including on the finance end. More

by Robomex
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caroline Condon, Aaron King, Tyler Bratcher
Jan 06, 2022 -

Ourisman Chantilly Kia responded

Thank you for leaving a review. We will be sure to pass along your compliments!

December 31, 2021

I had a great experience at Ourisman! I bought my car with no problem and the customer service was incredible! I want to thank Tyler M. for his friendliness and knowledge about my vehicle. Thank you Our More

by shakira_ga
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Martin
Jan 06, 2022 -

Ourisman Chantilly Kia responded

Thank you for leaving a review. We hope you are enjoying your new vehicle!

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