Ourisman Chantilly Kia

I went there because my key was stuck in the ignition, that costed me close to $800. BUT, what really made me angry was I ordered a new fob and key, I was NOT told of the programing cost OR the time it wo that costed me close to $800. BUT, what really made me angry was I ordered a new fob and key, I was NOT told of the programing cost OR the time it would take to program it. I found out both on my own, when i picked up the car. I found out the time, when I made an appointment to get it programmed, I just HAPPENED to ask if it would cost to get it programmed. Yes, it did another $200. More

Caroline made our purchase process smooth and effortless. She's personable and her customer service skills are exceptional. I highly recommend her. She's personable and her customer service skills are exceptional. I highly recommend her. More

Very attentive employees from first online contact to purchase, finance and delivery. A very pleasant experience and would recommend dealership. purchase, finance and delivery. A very pleasant experience and would recommend dealership. More

Service was great. I live in WV and was able to do everything except sign documents before coming to the dealership to pick up my car. Caroline was very friendly and he I live in WV and was able to do everything except sign documents before coming to the dealership to pick up my car. Caroline was very friendly and helpful. More

Had a great experience at Ourisman Chantilly Kia. Purchased a 2023 Kia Sportage and Justin Golberding did a fantastic job of explaining the differences in the trim packages. I purchased that night an Purchased a 2023 Kia Sportage and Justin Golberding did a fantastic job of explaining the differences in the trim packages. I purchased that night and Aaron King from finance got us through the buying process very quickly. Excellent Dealership overall. More

I had an OUTSTANDING experience at Ourisman Chantilly Kia. Their Sales Consultant, Tyler Martin, was very informative and couldn't have been more helpful and patient. His manager, Elisa Pena, was very fl Kia. Their Sales Consultant, Tyler Martin, was very informative and couldn't have been more helpful and patient. His manager, Elisa Pena, was very flexible with my trade-in and gave me a great deal on my new Kia K5 GT-Line that I couldn't turn down. Aaron King in Finance was very personable and expedited the paperwork process to round out my amazing experience. I will definitely be recommending Ourisman Chantilly Kia to all my friends and family! More

We had an excellent experience at this dealership. Alessandro, our salesperson, was welcoming and friendly. He showed us several cars of various models, both new and used. He spent time showing us t Alessandro, our salesperson, was welcoming and friendly. He showed us several cars of various models, both new and used. He spent time showing us the various accessories/digital features. We took a ride and decided on a new car, a Sportage. Inside the dealership, Gary and the finance staff were accommodating and professional, All paperwork was completed digitally. This was a positive experience all around. I would highly recommend this dealership, and we are enjoying our new Kia! More

Had a racist experience there with a woman from sales called Penã, so rude. Would never go back there called Penã, so rude. Would never go back there More

Gary and Tyler provided outstanding customer service during our visit to the dealership. Both of these sales professionals were attentive but not pushy... Cristian was extremely helpful and enjoyable to during our visit to the dealership. Both of these sales professionals were attentive but not pushy... Cristian was extremely helpful and enjoyable to work with during the finance process. More

My experience at Ourisman Kia was great, especially thanks to Zia Ahmad. He listened to all the features I was looking for in a new car and helped me find the perfect one. Even when there were no hyb thanks to Zia Ahmad. He listened to all the features I was looking for in a new car and helped me find the perfect one. Even when there were no hybrid SUVs on the lot (which was a must for me), he let me test drive the non-hybrid options, just to get a feel. Then he checked for their upcoming shipments to find an incoming car that fit all my specifications. As I waited for my new car to arrival, Zia kept me updated on the progress of the shipment and notified me as soon as my car was available. On that day, he like me test drive the hybrid (just to be sure) and was patient in answering all my questions. Hopefully I won't need a new car for a long time, but I would definitely go back to Ourisman Kia and recommend to everyone. More