Ourisman Chantilly Kia

Do not go to Chantilly Kia Had my car towed to the Chantilly Kia dealership to put on a new caliper PIN, not the caliper, just the pin. And I also told them exactly what the iss Had my car towed to the Chantilly Kia dealership to put on a new caliper PIN, not the caliper, just the pin. And I also told them exactly what the issue was and it still took them 24 hrs to tell me what I told them already. They told me it would be 2 hrs labor for a caliper pin and $311.00. Really?!? They still charged me $155.00 to diagnose an issue that I originally told them. This would border on price gouging. Very unethical and not professional at all. This is not the first time I had been here either. Avoid at all costs!! More

Only go if you have no other options The sales and finance staff are only interested in wringing every possible dollar from you, not in saving you any money or aggravation. The sales m The sales and finance staff are only interested in wringing every possible dollar from you, not in saving you any money or aggravation. The sales manager attempted to browbeat me into buying a car. More

These people are just great I was in search of a vehicle for almost 2 months when i came across a used buick at Ourisman Kia. I worked with Ashlee via email to schedule a test dr I was in search of a vehicle for almost 2 months when i came across a used buick at Ourisman Kia. I worked with Ashlee via email to schedule a test drive, I had quite a few questions for her and she was very helpful and quick to respond. We drove over from Baltimore and Zach was phenominal! I didn't realize he was a salesman when we got there. He was not pushy or overbearing, he was incredibly helpful and patient. I will definitely buy my next car there. More

Great experience from both Tyler Bratcher and Chris Bell My wife and I had been looking at new vehicles mostly SUVs (Hyundai, Mazda and Kia) for my wife's primary vehicle. Had been looking at dealerships pri My wife and I had been looking at new vehicles mostly SUVs (Hyundai, Mazda and Kia) for my wife's primary vehicle. Had been looking at dealerships primarily in Arlington and Alexandria but decided to take a ride out to Chantilly Auto Park. Stopped by the Kia dealership and met Tyler Bratcher, the salesperson. Tyler assisted us and showed us both some pre-certified vehicles and then some 2018s He was very knowledgeable about the differences between them, pricing and resale value. When we didn't find a pre-cert with the options my wife wanted, we opted to look at the 2018s. Tyler explained the differences between the 2018's and 19's and broke down the rebates we would receive from a 2018 purchase or lease. We had preferred white but again the ones on the lot did not have the options my wife wanted. Tyler took the time to check the surrounding areas but couldn't find one. So we purchased the platinum graphite. He worked with us on pricing, available rebates and together with his manager, Chris Bell, we ultimately leased one right on the spot. Chris handled the paperwork quickly and we were out of there within about 2 hours total. No hard pressure sell for either the car or any pkgs. Very pleasant experience all-around. I would purchase from them again. More

Great! Good, clear information! My first test drive was in April, 2018. Zach was clear and straightforward with the information I needed. I let him know I would be test driving oth My first test drive was in April, 2018. Zach was clear and straightforward with the information I needed. I let him know I would be test driving others and doing my homework. He kept in touch but not pushy. I came back last week and did a second test drive, reviewed everything and I asked more questions. He had the answers, and searched out the best deals for me. I took a long time, talking it over with a family member, and Zach was patient with it all. So, I made my choice in confidence and have been very happy driving my new, 2018, Kia Soul, in the blue color I absolutely love! Thanks, Zach! More

Best car buying experience ever! We had the absolute best experience leasing the Kia Sportage for our son last month....that we went back last night to lease the Kia Niro for myself a We had the absolute best experience leasing the Kia Sportage for our son last month....that we went back last night to lease the Kia Niro for myself and 50 mile daily round trip commute. Tyler Bratcher and Ben Braunstein were fantastic in making it a quick and painless process!! I highly recommend working with them as a team. Now we're waiting for the Telluride to come out :) More

Caroline is the best car sale person ever! I am really impressed by the great service we received from this dealership in general, and from Caroline Condon in particular. During the entire sale I am really impressed by the great service we received from this dealership in general, and from Caroline Condon in particular. During the entire sale process, Caroline was very patient and focused on showing us the best KIA vehicle for our particular needs! She truly made the car buying experience relaxing and non-stressful, which, if you are in the market for a new vehicle, you know how stressful it can be! Five stars for her in particular, and, if you are in the KIA Chantilly neighborhood, I recommend popping over and giving Caroline a hello! I am sure she will treat you with the same 5-star class she treated us! God bless her and KIA, we wish her a great career ahead of her! She surely deserves it! Thank you, Caroline. More

Wow! a terrific car buying experience I can not remember a better car buying experience. Everyone I encountered was pleasant, helpful and well informed. In particular, Zach Meyer, Chris Be I can not remember a better car buying experience. Everyone I encountered was pleasant, helpful and well informed. In particular, Zach Meyer, Chris Bell and Ben Braunstein. As Ben and I mentioned, everyone is treated like they would treat their grandmother. Wonderful experience More

Kia is great!! <3 This new Niro!! Farooq @ kia chantilly is great, as well as the woman we worked with in the finance department, Yesenia. He helped us choose between vehicles, and eve Farooq @ kia chantilly is great, as well as the woman we worked with in the finance department, Yesenia. He helped us choose between vehicles, and even took us over to the toyota dealership to also test drive a prius (which my husband didn't even fit in!) We also went to try out a c-max, which had better visibility, but had NONE of the bells and whistles of the Niro. The first car we test drove was the 2018 Niro, and comparing it to other hybrid models, it is MILES ahead of the competition. The Niro is a 4 door hatchback hybrid with 50mpg!! It has the screen that pairs with your phone/gps, heated seats, etc! The seats all flip flat in the back and there is tons of storage! We LOVE this car!! The cost for the vehicle lease ended up being $220 for 2 years/30k miles, and with the interior/exterior protection, and the tire warranty, ended up being $297/m with $3200 down. Ford quoted $340 for the c-max, with crazy rules attached, for the exterior they wouldn't cover any dings larger than a quarter!!! If you are thinking of skipping the Kia dealership on your trip to the auto circle, DON'T!!!!! More

Great Experience and Outstanding Salesman We arrived at your dealership to be greeted by Farooq Mohammed and he also had a trainee following him. My husband is very big on what the salesman k We arrived at your dealership to be greeted by Farooq Mohammed and he also had a trainee following him. My husband is very big on what the salesman knows about his product and has many questions with whatever he purchases. Mohammed did not disappoint my husband at all, in fact he knew every and very knowledgeable about all his answers. Your dealership has a “gem” in Mohammed. We were very impressed with our experience because of him and he deserves to be recognized! By far our satisfaction to buying a Kia for the first time is because of our experience with Mohammed. FIVE STARS ?? for him! More