Ourisman Chantilly Kia

Brought 3 cars from Chantilly Kia dealer. I have brought 3 cars from Chantilly Kia dealer. Why? Because they have the best staff ever! From the sales people Sam Smith, the money man Derek B a I have brought 3 cars from Chantilly Kia dealer. Why? Because they have the best staff ever! From the sales people Sam Smith, the money man Derek B and serving department. I came in to buy my 20-old daughter a car. We came at the end of the day. We were for some time getting things done. They got me and my family dinner. More

Very good experience:) The sales rep Christian was very patient and nice I never felt pressure to buy or choose any car he actually listen to what i wanted and help me make The sales rep Christian was very patient and nice I never felt pressure to buy or choose any car he actually listen to what i wanted and help me make up my mind. The general Manager was really clear and helpful on recommending my options between leasing or buying and actually offered me both options at the price range i wanted and the cars i was looking into. Overall all the stuff was great , i love the car , and i had a great experience shopping at Orisman chantilly More

Excellent professional sales experience I just purchased a new sportage for my daughter. I was extremely impressed at every point in my interaction with Zach. We engaged in some robust negot I just purchased a new sportage for my daughter. I was extremely impressed at every point in my interaction with Zach. We engaged in some robust negotiating over the vehicle and the trade. He handled himself with great deal of class and professionalism. The deal we negotiated was excellent. I couldn’t be more happy. I also want to share that the General Manager, Billy Brown, was also gracious and helpful. This was the best dealer experience I ever had. More

Great experience buying a car!! I had read a lot of reviews on Kia dealers and decided on Ourisman Kia in Chantilly. As soon as I walked in the door, I was met by the General Manager I had read a lot of reviews on Kia dealers and decided on Ourisman Kia in Chantilly. As soon as I walked in the door, I was met by the General Manager Billy Brown. He was very friendly and very genuine. After sharing my story and my needs, Billy immediately got to work helping me. He introduced me to the sales person Tyler Bratcher, who was fantastic in showing me the car I was looking for and taking me for the test drive. At no time did I feel pressured or that I was just a number to Ourisman. After the test drive, Billy Brown gave me the appraisal on my current car and then Billy and Chris Bell, the General Sales Manager went to work on getting me a great deal on a new Kia Optima. The trade-in for my current car was more than what I expected and the price on the new car was even better than I expected. Given what I was looking for and needed, Ourisman Kia more than met my expectations, they far exceeded them! To round out the experience, Derek Boateng in the finance department was incredibly helpful and very friendly in getting everything signed and the deal done. I can't say enough how fantastic the experience was working with Ourisman Kia. I highly recommend Ourisman and make sure to ask for Tyler Bratcher, he is a great salesperson! Randall G. More

Best experience ever buying a cat Zack is THE most attentive salesman I have ever worked with. We arrived at 0900. Explained to Zack our wants and needs. He understood perfectly. We te Zack is THE most attentive salesman I have ever worked with. We arrived at 0900. Explained to Zack our wants and needs. He understood perfectly. We test drive 2 cars and looked at 4. We looked at New and Certified used. Zack explained features and benefits of all cars so we made an informed decision. Great experience. After some haggle ( not much was needed Zack was on his game) we walked out at 1145 with new car in hand. We received a great value on our trade in as well. THANK YOU ZACK More

Worst Service by GM I did an inquiry online to trade my 2013 kia for a newer one. I was quoted a price online by a representative and I made an appointment to come by the I did an inquiry online to trade my 2013 kia for a newer one. I was quoted a price online by a representative and I made an appointment to come by the Kia of chantilly auto park. I was treated by a representative Tyler who was really professional. But from here on, it all went down when the sales manager Billy Brown tried to make a deal with me which at first, I was happy with, but after consulting with my son I decided not to pursue the deal. I am a senior citizen in my 70plus but this person humiliated and insulted me in front of my son just because I decided not to go with his offer. His exact words, I quote “You Fu...nig wasted my and my representative time get the F out of my shop” I never in my life received a service like this. This manager tried to force me into a deal which I was not ready to buy. I am very surprised that such a reputable company has managers like Billy Brown running their business. I left the shop with my son and we drove to The Kia dealership in Leesburg where I explained the service I received from chantilly and how I was treated. The sales manager Mr. Hussain sat me down and apologized for the extremely bad service I received. I was not going to let the service of one bad Apple change my mind about the Kia company it self because this was going to be my third Kia and I have been really happy with my cars. In the end I left the Leesburg shop with a 2019 lease Kia and traded my old one back. My son also had bought Kia’s in the past from chantilly dealership but never again we will or anyone from our community will go in that shop. I am in the end disappointed in Kia for hiring and having managers like Billy Brown run their place of buiness. I am planning to get in front of Washington Post in next couple weeks to explain the mistreatment and discrimination I received from Kia dealership of Chantilly, in particular from Billy Brown. More

Relationships Matter Derrick Ice and Tyler Bratcher are two of the best in the business. This was a fantastic experience working with them due to there outstanding custome Derrick Ice and Tyler Bratcher are two of the best in the business. This was a fantastic experience working with them due to there outstanding customer service and attention to detail. Thank you and look forward to working with you in the future. More

THE BEST car I've ever had. I have to definitely recommend Aaron King and the entire staff at Ourisman Chantilly Kia. From the moment I drove on the lot, they were welcoming, res I have to definitely recommend Aaron King and the entire staff at Ourisman Chantilly Kia. From the moment I drove on the lot, they were welcoming, respectful, knowledgeable, and professional. This was absolutely the BEST car-buying experience I've ever had. If you're in need of a vehicle, you NEED to go see Aaron. More

Caroline Condon made my car buying experience a joy! I recently bought a Kia Sorento at Ourisman Kia. I had been to multiple dealerships and ended up purchasing at Ourisman Kia bc not only did I get a gr I recently bought a Kia Sorento at Ourisman Kia. I had been to multiple dealerships and ended up purchasing at Ourisman Kia bc not only did I get a great deal, but the customer service I received was wonderful! Caroline Condon was my sales Consultant and she was so informative, helpful, & she made my experience so positive with her friendly and laid back demeanor. Caroline was quite professional yet very personable as well. She answered all of my questions and helped me to find the right vehicle for me! I will definitely recommend this dealership to all of my friends and family who may be looking for a new or used car!!! More

Impeccable service! First, I want to highlight Ourisman Chantilly Kia for their 5 star customer service! This was my first experience at a dealership that seemed to treat First, I want to highlight Ourisman Chantilly Kia for their 5 star customer service! This was my first experience at a dealership that seemed to treat everybody like family. My experience began meeting Product Specialist, Zach Meyer. Zach greeted me with a smile shortly after I pulled up at Ourisman Kia and was not phased when I mentioned the beginning stages of my search. Over the next hour, we test drove several different Sorento and Sportage models, ultimately deciding on the 2018 Sportage LX with Technology (Zach sold me on important Tech features at a lower cost than other trims.) I was never pressured to purchase the vehicle that day, but my experience with the staff at Ourisman swayed my decision to knock out my vehicle search on day 1! Billy Brown, the General Manager and Yesenia Villena in Finance were also a pleasure to work with. There were no hiccups in Finance and after everything was said and done, Zach had my new car right out front with a big red bow! In conclusion, I will gladly recommend the team at Ourisman Chantilly Kia to all of my friends and family. Zach just called this morning to follow up and make sure I was completely satisfied with my purchase. I told him I would be back in 3 years to lease another Sportage! Thanks again to Zach, Billy and Yesenia. You guys rock! More