Ourisman Chantilly Kia

Great team and a great car at the right price! I had been looking for a long time at the Kia Niro.....hunting a 500 mile radius and Ourisman Kia would alway pop-up in my searches so I looked at the I had been looking for a long time at the Kia Niro.....hunting a 500 mile radius and Ourisman Kia would alway pop-up in my searches so I looked at their website and they had what I what at a great price. I drove two hours to get the car and was happy with the service and the car! Thanks. More

Billy and team stand by their word! I have just completed my second KIA purchase from Billy Brown and his team. I looked online at the prices on the remaining 2018 Kia Forte S' that the I have just completed my second KIA purchase from Billy Brown and his team. I looked online at the prices on the remaining 2018 Kia Forte S' that they had in stock. I live in the Richmond area, checked dealers from Chester to Stafford and none could compare to Ourisman Kia. I had talked with Billy, who got me in touch with Crystal, the internet sales manager. She answered all my questions and sent me photos of the Stickers on the cars. Once I arrived, Joe assisted and took me on a test drive and I decided to purchase the vehicle. After the purchase I drove back to the Richmond area. On my drive home, I noticed a few things about the vehicle that didn't seem quite right. The next morning, I drove back to the dealership and spoke to Chris (Bell) and Andy Walker about the vehicle. Both were extremely helpful, even though they were very busy with other customers. I test drove 2 other cars like the one I purchased and after talking with Chris and Andy, I decided to take the original one black car home. Once arrived home, my wife was dissapointed that I didn't bring home the white one, like I had discussed with her. She fell in love with the white one. The next day, I called Chris Bell back, discussed my wife's wishes. and he helped keep the Oursiman Promise. They keep their word and are very friendly while doing it. Many thanks to Billy, Chris, Chrystal, Andy, and Joe!! More

10 Stars out of Five! I had the best experience ever buying a new car. If you are in the market for a new Kia, or any pre-owned automobile, make sure you visit Ourisman Cha I had the best experience ever buying a new car. If you are in the market for a new Kia, or any pre-owned automobile, make sure you visit Ourisman Chantilly Kia! Ask for Billy Brown the general manager and the best sales guy around, Tyler Bratcher! Tyler has a professional, educational, no pressure approach to the car buying process. These guys rock! More

SO Disappointed I bought a Kia Sportage 2017 back in May of 2016 during the week at night. I bought a model without navigation (which was a must during my car buying I bought a Kia Sportage 2017 back in May of 2016 during the week at night. I bought a model without navigation (which was a must during my car buying experience) because i was told about Apple Car Play. I was told directly by the sales manager that "apple hasn't released it yet but it's already on my cars system and when it's available it will just be active." Well of course THAT didn't happen. When i questioned that i was then told (by the manager again) that "if it doesn't just bring it in and they will install it for free for me." Well long story short apple car play wasn't released for awhile after that. Apparently they have it now. My husband took my car into the kia service shop this past weekend (9/22) for a service check and asked about the car play. He said he was given a packet on how to download it. So I get to work this morning excited to finally have apple car play in my car. I go through the directions and it doesn't work on my UVO account. I'm all about being patient and giving people the benefit of the doubt but now i'm upset. I'ts been OVER 2 years and the ONE reason that convinced me to get this car was the apple car play, to which i still don't have. Honestly i'm counting down the days until i can trade this car in and never purchase another kia again. More

Jaded car buyer walks away happy for once I believe the majority of the population dreads going in and buying a new car. When my second car died, I knew I needed to get something soon. Being I believe the majority of the population dreads going in and buying a new car. When my second car died, I knew I needed to get something soon. Being a single father to three teenage boys 16 and up....with one car....that definitely was not going to work. From the moment I started registering to look at a variety of cars in the area Jeanne Wells or Ourisman Chantilly Kia was there with an invitation and follow-up. She wasn't giving the hard sell. She was checking in. I looked at six other dealerships solely on proximity to my home for all kinds of cars and I was THISCLOSE to closing a deal when, as often happens, things fall apart at the end. When I decided to give dealership number "7" a shot, Jeanne was there to welcome me. She introduced me to Aaron King and both listened to my boring discussion about my failed attempt to get a car the day before. And, neither one ran away. That was a good start. Aaron engaged me with real information and knowledge and continued with some congenial small talk that was not just xx to keep me in the chair. All of that was great leading up to the moment of of truth with their F&I guy Benjamin Braunstein. Prepared for the xx that is generally a part of the back-end of any deal, I was pleasantly surprised by the no-nonsense demeanor and professionalism of Ben. And the cool docupad technology cut the processing time by more than half. It's an exceptional idea, makes everything very clear and closes out the process effortlessly. I am a loyal customer. It's something ingrained in me as the child of a hardworking Midwestern family. You take care of the people who take care of you. I am eager to introduce the Ourisman Family of Automotive options to friends and colleagues. Ourisman Chantilly Kia made this consumer feel like he was more than just a checkbook. They allowed a somewhat jaded car buyer to walk away feeling like he's had the best car buying experience he's ever had. Thank you Jeanne Wells, Aaron King and Ben Braunstein! More

Honest and helpful sales staff. The sales associate assigned to me was Tyler Bratcher. If you want to deal with an honest person and someone who wants to get you what you are looking The sales associate assigned to me was Tyler Bratcher. If you want to deal with an honest person and someone who wants to get you what you are looking for, go with Tyler. I'm sure I tested his patience but he showed no real sign of frustration with my constant questions. I was initially looking for a cheaper priced Optima but after I tested out the new Stinger I had to have it. Tyler didn't even once push it on me, he didn't have to, the car sold itself. What made the process worth sharing is the end result. I'm paying what Tyler said I would pay and I got the car I wanted. More

Brought 3 cars from Chantilly Kia dealer. I have brought 3 cars from Chantilly Kia dealer. Why? Because they have the best staff ever! From the sales people Sam Smith, the money man Derek B a I have brought 3 cars from Chantilly Kia dealer. Why? Because they have the best staff ever! From the sales people Sam Smith, the money man Derek B and serving department. I came in to buy my 20-old daughter a car. We came at the end of the day. We were for some time getting things done. They got me and my family dinner. More

Very good experience:) The sales rep Christian was very patient and nice I never felt pressure to buy or choose any car he actually listen to what i wanted and help me make The sales rep Christian was very patient and nice I never felt pressure to buy or choose any car he actually listen to what i wanted and help me make up my mind. The general Manager was really clear and helpful on recommending my options between leasing or buying and actually offered me both options at the price range i wanted and the cars i was looking into. Overall all the stuff was great , i love the car , and i had a great experience shopping at Orisman chantilly More

Excellent professional sales experience I just purchased a new sportage for my daughter. I was extremely impressed at every point in my interaction with Zach. We engaged in some robust negot I just purchased a new sportage for my daughter. I was extremely impressed at every point in my interaction with Zach. We engaged in some robust negotiating over the vehicle and the trade. He handled himself with great deal of class and professionalism. The deal we negotiated was excellent. I couldn’t be more happy. I also want to share that the General Manager, Billy Brown, was also gracious and helpful. This was the best dealer experience I ever had. More

Great experience buying a car!! I had read a lot of reviews on Kia dealers and decided on Ourisman Kia in Chantilly. As soon as I walked in the door, I was met by the General Manager I had read a lot of reviews on Kia dealers and decided on Ourisman Kia in Chantilly. As soon as I walked in the door, I was met by the General Manager Billy Brown. He was very friendly and very genuine. After sharing my story and my needs, Billy immediately got to work helping me. He introduced me to the sales person Tyler Bratcher, who was fantastic in showing me the car I was looking for and taking me for the test drive. At no time did I feel pressured or that I was just a number to Ourisman. After the test drive, Billy Brown gave me the appraisal on my current car and then Billy and Chris Bell, the General Sales Manager went to work on getting me a great deal on a new Kia Optima. The trade-in for my current car was more than what I expected and the price on the new car was even better than I expected. Given what I was looking for and needed, Ourisman Kia more than met my expectations, they far exceeded them! To round out the experience, Derek Boateng in the finance department was incredibly helpful and very friendly in getting everything signed and the deal done. I can't say enough how fantastic the experience was working with Ourisman Kia. I highly recommend Ourisman and make sure to ask for Tyler Bratcher, he is a great salesperson! Randall G. More