Ourisman Chantilly Kia

Last 13 months, I have purchased 4 cars. All searched online and price set. Yet, why do I have to sit in the lobby for hours getting tired and restless, so financing mgr can haggle me to death over exte online and price set. Yet, why do I have to sit in the lobby for hours getting tired and restless, so financing mgr can haggle me to death over extended warranty? Ourisman Chantilly Kia, Tyler Martin, was excellent, took 5 min over email to get the OTD pricing from Crystal, stop in for a test drive, signed the purchase order agreed on OTD pricing and as soon as Finance mgr, Dan, was ready, I was in and out. This was by far quickest car buying experience I have had in last 10 years (1 Dodge, 2 Honda, 3 Kia, 1 Ford, 2 Nissan, 1 Subaru, and 1 VW), only other great experience was Ourisman Ford. More

Argueably the best car buying experience in my 50+ years of car purchases. David Kim was stellar as our KIA Telluride sales consultant. Definitely recommend. of car purchases. David Kim was stellar as our KIA Telluride sales consultant. Definitely recommend. More

This dealer was an amazing find and had the best deals out of all the dealerships! I was greeted by Jose right at the door and from there I was given the best car buying experience I’ve ever had. I was in out of all the dealerships! I was greeted by Jose right at the door and from there I was given the best car buying experience I’ve ever had. I was in and out in two hours. I was blown away! They treated me like a king. Please go enjoy the experience from them. More

As a return customer, the salesman Tyler was awesome. Never once we felt like walking away. Customer service is phenomenal. Would recommend and purchase again. Never once we felt like walking away. Customer service is phenomenal. Would recommend and purchase again. More

This is a review for Tyler Martin who gave amazing outstanding service to us on 1/18/2021 when we bought our Kia Soul! Thank you so much! His is a step above all others and went beyond to make sure we outstanding service to us on 1/18/2021 when we bought our Kia Soul! Thank you so much! His is a step above all others and went beyond to make sure we were satisfied with our purchase. We love our Kia Soul. I highly recommend using Tyler for the best amazing customer service. Thanks Tyler! More

Stay AWAY From this place! All I have to say I feel sorry for people who gave this place more then a 1 star. They definitely got ripped off. I did all my research before walking in the dealership. #1 advice for people who gave this place more then a 1 star. They definitely got ripped off. I did all my research before walking in the dealership. #1 advice know the MSRP before walking in to buy the car. The only car I knew I wasn't going to get at MSRP is the Telluride because that car is going over 5k to 10k MSRP all over the world. That's why I downgraded to the 2021 Serento. But with me down grading I wanted a lot of the bells and whistles. I worked with Jose (a kid who really doesn't know what he is doing or care to make a sale) the only advice he gave me was introducing me to the EX with the prestige package instead of the SX. But they really didn't have the colors I wanted. When he got his Sales Manager to see what they can do that's when things got worst. We had 2 trade in vehicles which low balled us for both vehicles. When we told them that we had better deals at at CarMax and across the street at Ted Britt the 2 dumb dumbs told us that CarMax will not really give us what is on the price on the appraiser paper. Next day CarMax gave us EXACTLY what they said they will give which is 3k more then this dealership. My husband was ready to walk out because he knew these guys were playing games. They did give us some different choices as far as trying to make it work with colors but it still wasn't the best deal. And after sitting down with numbers these guys were trying to sell the cars to me over MSRP again. Like 3k more after explained to them that this is way to much and what MSRP with proof of it. They made up some other xx why it's not that price. I confirmed the price of the MSRP with Koons Kia in Woodbridge and they agreed that the MSRP was what I tried to tell Ourisman and now I'm driving my new 2021 Kia Sorento in the color I actually wanted with bells and whistles I wanted at the price I wanted. Koons never failed me. I should have stuck with what I know. Let me give this dealership some advice. There is too much information on the internet to know how much the REAL MSRP then what your sticker price is. You can't fool people. And listen to the customer. I'm not hear to argue with you. It's either you want my money or not. Clearly you DIDN'T. More

Truly amazing experience while buying a car! A well run team and we really appreciated the service and the smoothness of it all. Thank you Crystal, Jay and Elisa for your great job! Shame about the 4th g team and we really appreciated the service and the smoothness of it all. Thank you Crystal, Jay and Elisa for your great job! Shame about the 4th guy who “forgot” us and kept us waiting for 1/2 hour when all he had to do was fetch and fix our new number plates. How can you forget a customer who has just bought a new car? More

Chantilly KIA made my family a KIA family with now three KIAs, we first caught the Soul fever when it came out and we have since added Niro and Seltos. I have been buying new vehicles for 30+ years and bu KIAs, we first caught the Soul fever when it came out and we have since added Niro and Seltos. I have been buying new vehicles for 30+ years and buying a new car is difficult experience. but when sales person like David Kim lessens the burden, making me keep coming back to Chantilly Kia. We have been a Lexus family for over 20 years but we have converted to now a KIA family and planning to add another KIA Sorento in coming summer. More

Be cautious of their "Certified" program. Certified cars are supposed to be carefully inspected. I expressed doubt over the tire tread depth on my car and they assured me it was fine. I trusted them and b are supposed to be carefully inspected. I expressed doubt over the tire tread depth on my car and they assured me it was fine. I trusted them and bought the car. After experiencing poor traction, I took it to be looked at by a third party. The tread depth was FAR short of what Ourisman said it was at point of sale. I spoke with the used car manager and he is the stereotype of a used car salesman...would not even admit that there was a POSSIBILITY of mistake on their part and told me to get lost. He was unreasonable and unwilling to even entertain looking at the vehicle. Furthermore the CPO should come with two keys. AFTER I bought it, they told me they only had one and then I had to deal with getting the second...it took many hours and three meetings to get the key. I would avoid them. Salesman was decent to work with, but the used car manager is horrid. More

I cannot begin to tell everyone how wonderful my experience with Ourisman Chantilly Kia was! From day one with a simple internet request to driving home in my brand new Telluride, the process was so experience with Ourisman Chantilly Kia was! From day one with a simple internet request to driving home in my brand new Telluride, the process was so easy and so pleasant (two things I don't usually associate with buying a new car). Crystal (and Ashlee) started the process for me by being my first contacts with the dealership. Both very kind, courteous, and easy to work with even though I had to change things last minute because of work. The day I came to the dealership I was met by David. And yes, even behind the mask I knew THIS was the guy I wanted helping me. He went with me on the test drive and made sure I knew the Telluride inside and out and was making the best decision for my purchase. After this, he handed my purchase over to Tyler. Tyler MADE IT HAPPEN for me. I left paying less than I could've imagined for the vehicle I drove off of the lot. He also made sure to discuss the future and help set a clear path for my finances and large purchases like this Telluride. Once all of the finance was finished, David made sure my Telluride was spotless and ready to go, complete with a big red bow on the hood when I came outside. This is exactly how a customer should be treated! Again, I really can't express how happy I am and how impressed I was! Thank you Ourisman... with a special thanks to Crystal, Ashlee, David, and Tyler! *And a shout out to Ali in the service department for being so kind and letting me know what to expect when I needed my first service. ***** HIGHLY RECOMMEND***** More