Ourisman Chantilly Kia

Check my own business reviews...check my reviews I've left other businesses...this is the first 1 star I've ever given. I tried to purchase a 2000 Civic from this dealership for the price they were aski left other businesses...this is the first 1 star I've ever given. I tried to purchase a 2000 Civic from this dealership for the price they were asking from out of state and they did not want to sell the car to me. I reached out on May 4th...Ashley said she would contact me and never did. (Pics Uploaded) I called yesterday and spoke with Jody and asked what necessary steps I needed to purchase the car which at that point she referred me over to Alicia or Alisia...Manager who told me they could not hold the car however I could call back on Friday...May 21st and try to lock in the car. I called Friday and spoke with Crystal(Manager)...who initially seemed like she wanted to help and sell me the Civic...but ultimately it still fell through. She gave me a quote for $500 dollars more than what the car was originally listed for...which I noticed and she corrected. I then spoke with Aaron in the Finance office and inquired about receiving/getting all of the routing and account numbers to have my credit union transfer them the money to their Suntrust Bank....he calls me about a hour later saying he made a mistake and I'm not 100% able to get the car even though I have my funds in process of being transferred literally at that moment. He stated he made the mistake and the GM was not willing to work with me I'm guessing cause I'm out of state. They kept blaming it on the inventory...whatever. I asked to speak with the manager in which I was directed to Billy Brown. Worst Customer Service Experience in my life...Buyers Beware. In all of my years being in the Automotive Industry and even teaching /providing Automotive related skills and education to students at a local community college I can honestly say I felt discriminated against and felt completed ignored and disrespected as a potential and willing buyer. More

Purchased Kia Niro EV over the phone from North Carolina then flew in to pick up the car and drive it home. Ashlee, Crystal, Brianna, and Ben were friendly and professional and worked well together as team then flew in to pick up the car and drive it home. Ashlee, Crystal, Brianna, and Ben were friendly and professional and worked well together as team to make the process as seamless as possible. They picked me up from the airport and I was able to complete the paperwork and vehicle demo in just over an hour and be on my way home to NC. Highly recommend them! More

Drove 2 hours. Purchased 2008 MKX. Vehicle had soluble/fixable problems that I was aware of. Dealer never made mention of them or had an excuse. Typical negotiation with smoking mirrors and look a soluble/fixable problems that I was aware of. Dealer never made mention of them or had an excuse. Typical negotiation with smoking mirrors and look at the left hand not at the right. I get it, no worries. It's a used car. Everybody was professional and friendly, from the salesman to the GM. Facility was clean. After the negotiations, the process was quick and painless. I was very relaxed/pleased with my day. Thank you very much Felton, Chris, Billy, and Aaron. You guys rock! More

Excellent experience yesterday at Chantilly Kia. The salesman Ben was great. Honest, upfront and very professional. I also appreciate Dave (finance guy). Great sales experience. salesman Ben was great. Honest, upfront and very professional. I also appreciate Dave (finance guy). Great sales experience. More

We worked with Felton Banks to buy our new car - he was beyond helpful, honest, and provided us with a great experience. Highly recommend him and the dealership when buying a car! beyond helpful, honest, and provided us with a great experience. Highly recommend him and the dealership when buying a car! More

This was my first time buying a car with a dealership, and Tyler Martin made it all as seamless as possible! Would highly recommend this dealership to anyone looking for a new vehicle, and I look forward and Tyler Martin made it all as seamless as possible! Would highly recommend this dealership to anyone looking for a new vehicle, and I look forward to giving them my business in the future. More

Excellent and Impressive customer service! We were greeted at the door by Gary Shuler (sales manager), worked with Felton Banks and Tyler Butcher in the finance. Kudos to the team! I give them 5 stars greeted at the door by Gary Shuler (sales manager), worked with Felton Banks and Tyler Butcher in the finance. Kudos to the team! I give them 5 stars for going above and beyond in making sure we had all the information we needed. We visited 4 other dealers (different makes) prior to Kia, but this dealership stand out by far with their customer service excellence. I am very happy with the Kia Sorento EX-Sport we bought. More

For the first time ever, I did not feel the "old school" bull crap pressure tactics of the "stereotypical" Dealer pressure to purchase a car. I drove an hour and 15 minutes to this dealer, and in the end, i bull crap pressure tactics of the "stereotypical" Dealer pressure to purchase a car. I drove an hour and 15 minutes to this dealer, and in the end, it was more than worth it as I felt zero pressure, and I experienced a fun, friendly, relaxed, professional and courteous environment. Kudos to the Ourisman Chantilly Kia Team (Jodi, Jose, Tyler & Gary) for not only making me feel comfortable, but also extremely happy with my purchase. And believe me, I personally mange about 300 million dollars worth of Engineering Project Revenue, so getting a compliment from me is by far the toughest feat ever. Anyone hesitant of going to dealers because of said “stereotypical” tactics that have been well know in the industry can put that fear aside. These folks at Ourisman Chantilly Kia will make you feel “right at home” and not feel one ounce of pressure at all. More

We bought our Kia Soul Ex 2021. It was the best buying experience we ever had. They are really helpful in helping us pick the exact model we wanted. experience we ever had. They are really helpful in helping us pick the exact model we wanted. More

No such thing as middle stars, either1 or 5, is my motto. I visited 3 Ourisman dealerships looking for another car (and quite a few others); I was looking for dealerships that offer money back/return motto. I visited 3 Ourisman dealerships looking for another car (and quite a few others); I was looking for dealerships that offer money back/return guarantees (a few other brands offer that privilege, with no fine print) so I could get a used car pre-inspected within the return window. At every one of the 3, I was met with interested, car-guru-style salespeople, from sales managers to finance to the salespersons. However, this Kia salesperson, Steven, was especially geeking into cars, like I am. The road testings were fine, the deal went just right and the finance was smooth. Also, I can attest that they and all Ourisman company dealerships follow through with the return policy without seemingly any hitches. I did have one, but Ourisman corporate management made it all right, rapidly and with no issues, and from shopping at the other 2 dealerships, I have trust and confidence that they will follow through, and you can also. So, what's not to like, along with a 12 month/12000 mile warranty on major parts included for my used car; good deals, good sales experience, and a corporate ideal that I can trust. More