Otto Cadillac
Albany, NY
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Very professional. Went above and beyond to take care of my concerns. Was very pleased with outcome Went above and beyond to take care of my concerns. Was very pleased with outcome More
Otto made waiting for an oil change a great and easy experience from arriving to leaving! experience from arriving to leaving! More
Not happy with the dealership but the service was very good. Amber was excellent at taking care of my needs. good. Amber was excellent at taking care of my needs. More
Promp, courteous and excellent at explaining what needs to be done. As it is with all dealers, the cost of service is way too high. I leave my credit cards home because when I drive by a dealer I fear my c to be done. As it is with all dealers, the cost of service is way too high. I leave my credit cards home because when I drive by a dealer I fear my credit card will somehow get charged a minimum of $500. More
Although my purchase encountered a few hiccups (from the factory) Otto took excellent care of me and I’m very happy with my purchase factory) Otto took excellent care of me and I’m very happy with my purchase More
The greeting was prompt and friendly. Our wait for service to be completed was slightly longer than stated, but we were comfortable. We had to remind the checkout rep that the bill was co Our wait for service to be completed was slightly longer than stated, but we were comfortable. We had to remind the checkout rep that the bill was covered under the purchase agreement. More
Friendly, comfortable, professional, reliable service, so far. I recently came back after being unhappy about the lack of attention and concern from a sales associate two years ago - I even bought my 2020 CT far. I recently came back after being unhappy about the lack of attention and concern from a sales associate two years ago - I even bought my 2020 CT 6 from Mid Hudson Cadillac and kept getting services done there - until I decided to try OTTO again. I have been extremely happy with everyone now, especially Bill McClean. If you once had a disappointing experience at OTTO in the past, try them now. More
Very smooth transaction from start to finish, just a bit pushy with extra service offers. pushy with extra service offers. More
I am always happy and satisfied with care given to myself and vehicle. Everyone is pleasant and respectful. The repairs to my vehicle are exceptional and very thorough. When I call for an appointment ev and vehicle. Everyone is pleasant and respectful. The repairs to my vehicle are exceptional and very thorough. When I call for an appointment ever a hassle and appt given very quickly. Also my car is washed after being serviced. Also Bill McLean is such an asset to the service dept. Always happy and pleased when I arrive and Bill is there. Thanks and have a nice day More
Parts were ordered and received earlier than expected. Price ended up being less than quoted. Every part of the service department was fast and freindly as well as professional great customer service Price ended up being less than quoted. Every part of the service department was fast and freindly as well as professional great customer service More