Amber Young
Amber Young at Otto Cadillac

Amber Young

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.8
778 Reviews

Dealership Experience

4 yrs, 2 mos

Industry Experience

13 yrs, 9 mos

Languages Spoken

English English

4.8

778 Reviews

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778 Reviews of Amber Young

September 21, 2026

Dealership Rating
Employee Rating

When I called and Amber answered the phone, she answered all my questions had all the work completed called me when the vehicle is ready for pick up. Also was very tentative to my needs. Absolutely would us More

by RNCHECKMATE454
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Sep 22, 2026

Otto Cadillac responded

We are thrilled to hear that Amber provided you with exceptional service and took care of all your needs. We look forward to serving you again at Otto Cadillac in the future!

September 20, 2026

Dealership Rating
Employee Rating

I always go to OTTO for the best friendly professional experiences. My dealership! I will always use OTTO for my service and maintenance as well as upgrading my vehicle. More

by Momgsc1
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Sep 21, 2026

Otto Cadillac responded

Thank you for making Otto Cadillac your go-to choice! We are thrilled to have you as part of the Otto family, and we look forward to the privilege of serving you for years to come. Safe travels!

September 18, 2026

Dealership Rating
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Service at otto Cadillac was great. It was quick and very professional. Amber took care of me and had me in and out in no time I would highly recommend it and I will definitely be back. More

by shirk_travis
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Sep 21, 2026

Otto Cadillac responded

It's awesome to hear you had such a smooth experience with Amber and the team! Thank you for choosing Otto Cadillac and for sharing your support. We look forward to your next visit! Safe travels!

September 17, 2026

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Quick and easy In and out, quick turn around. I don't think we need a 12 word statement More

by mharding2
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Sep 18, 2026

Otto Cadillac responded

Thank you for your positive review! We appreciate your business here at Otto Cadillac.

September 17, 2026

Dealership Rating
Employee Rating

The dealership is first class and everything they do from entering to leaving. I recommend it to everyone. More

by jeff2013Jeep
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Sep 18, 2026

Otto Cadillac responded

Thank you for the glowing recommendation! We're delighted to hear you had a first-class experience from start to finish. We look forward to serving you again at Otto Cadillac! Safe travels!

September 17, 2026

Dealership Rating
Employee Rating

The people there are always polite, courteous, and always willing to help. Great customer service More

by jeff2013Jeep
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Sep 18, 2026

Otto Cadillac responded

Thank you for sharing a great review of Otto Cadillac!

September 17, 2026

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Employee Rating

Very clean, respectful of my time, great explanation of service needed to my vehicle. Goodbye More

by amellcontracting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss

Sep 18, 2026

Otto Cadillac responded

We are happy to hear from you! Thank you for choosing Otto Cadillac.

September 17, 2026

Dealership Rating
Employee Rating

I CAN'T SAY ENOUGH GOOD ABOUT MY EXPERIENCE , EVERYONE WAS VERY POLITE AND INFORMATIVE, AMBER ANSWERED ALL MY QUESTIONS AND THE GENTLEMAN WHO GREETED ME AND LOOKED LIKE HE RAN THE SERVICE DEPARTMENT WAS A More

by etale1260
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Sep 17, 2026

Otto Cadillac responded

It's awesome to hear that our team went above and beyond. Thank you for choosing Otto Cadillac Inc. and for highlighting the excellent service from Amber and our team. We wish you safe travels ahead!

September 16, 2026

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Employee Rating

I bought my car at Keeler, used. A '22 with 15,000 miles it was bought and serviced at OTTO, so I thought I would bring it back there. Was told the radiator was leaking and needed a More

by fkd816
Recommend Dealer
No

Other Employees Tagged: Amber Young

Sep 17, 2026

Otto Cadillac responded

I apologize for any discrepancies in the estimate provided and for any inconvenience this may have caused. I understand your frustration and want to make sure we address this properly. If you'd be willing to discuss this further, please give me a call. Thank you, Roger Prentiss - Service Manager - 518-869-5000

September 16, 2026

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Employee Rating

She's is always polite, professional and friendly. It's always a pleasure to work with her when I come in More

by jocemann12
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Sep 17, 2026

Otto Cadillac responded

Thank you for sharing your positive feedback! We’re so proud to have your support and we'll be sure to pass along your appreciation to our team. See you next time at Otto Cadillac!

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