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Amber Young

Overview Reviews (786)

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Amber Young

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me

4.8

786 Reviews

Overview Reviews (786)

Dealership Experience

4 yrs, 3 mos

Industry Experience

13 yrs, 10 mos

Languages Spoken

English

4.8

786 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

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786 Reviews of Amber Young

October 12, 2026

Dealership Rating

Employee Rating

Always friendly, efficient service. Always available to answer any questions too! Clean, and welcoming environment too! Always available to answer any questions too! Clean, and welcoming environment too! More

by jean.pawelek@gmail.com

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

October 12, 2026

Dealership Rating

Employee Rating

Customer service is always an exceptionally good experience. Friendly. Efficient. I like that I am aware of how much longer the car may be in the shop. experience. Friendly. Efficient. I like that I am aware of how much longer the car may be in the shop. More

by marie.dibella2015

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

Oct 13, 2026 -

Otto Cadillac responded

Thank you for the great review, Marie! We are thrilled to hear that you are so well taken care of by our team. From all of us at Otto Cadillac, we wish you safe travels!

October 12, 2026

Dealership Rating

Employee Rating

Wonderful customer service. Everyone is always attentive, makes me feel comfortable waiting and the car comes out clean. Everyone is always attentive, makes me feel comfortable waiting and the car comes out clean. More

by marie.dibella2015

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

October 06, 2026

Dealership Rating

Employee Rating

Excellent service Would recommend them highly They do a great job and send back a very clean car great job and send back a very clean car More

by dongolfnut

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

Oct 07, 2026 -

Otto Cadillac responded

Your recommendation means a lot to us! Thank you for choosing Otto Cadillac.

October 02, 2026

Dealership Rating

Employee Rating

Excellent Excellent service, kind, courteous, fast very professional I thought my experience there was excellent. They were kind courteous fast service great people clean environment. professional I thought my experience there was excellent. They were kind courteous fast service great people clean environment. More

by dvsnick25

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

Oct 06, 2026 -

Otto Cadillac responded

Thank you for the fantastic review! We're delighted to hear you had such a great experience with our team. We appreciate your business and hope to see you again at Otto Cadillac!

September 30, 2026

Dealership Rating

Employee Rating

I am treated well. I have purchased several new & used Cadillacs from Otto over the last 5 years. I have purchased several new & used Cadillacs from Otto over the last 5 years. More

by 76jstanco

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

Oct 01, 2026 -

Otto Cadillac responded

This review means a lot to us! Thank you for choosing Otto Cadillac.

September 24, 2026

Dealership Rating

Employee Rating

I have been a customer of Otto Cadillac for many years and their service and staff keep me coming back. Honest, professional, accommodating and v Er y pleasant to deal with, and their service and staff keep me coming back. Honest, professional, accommodating and v Er y pleasant to deal with, More

by deb57ed56

Verified Customer

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Steve LeMon, Bill McLean , Lyn Heggen

Sep 24, 2026 -

Otto Cadillac responded

Thank you for your continued support and kind words! We're so happy to be your top choice at Otto Cadillac. Safe travels!

September 23, 2026

Dealership Rating

Employee Rating

Very professional took care of my problem, fast and good service. I want to thank the professionals at Otto. service. I want to thank the professionals at Otto. More

by claudedingley1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 24, 2026 -

Otto Cadillac responded

Thank you for sharing your positive feedback! It's wonderful to hear our team provided quick and professional support. We truly appreciate your business. -The Otto Cadillac Team

September 21, 2026

Dealership Rating

Employee Rating

When I called and Amber answered the phone, she answered all my questions had all the work completed called me when the vehicle is ready for pick up. Also was very tentative to my needs. Absolutely would us all my questions had all the work completed called me when the vehicle is ready for pick up. Also was very tentative to my needs. Absolutely would use this dealership again for service. More

by RNCHECKMATE454

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

Sep 22, 2026 -

Otto Cadillac responded

We are thrilled to hear that Amber provided you with exceptional service and took care of all your needs. We look forward to serving you again at Otto Cadillac in the future!

September 20, 2026

Dealership Rating

Employee Rating

I always go to OTTO for the best friendly professional experiences. My dealership! I will always use OTTO for my service and maintenance as well as upgrading my vehicle. experiences. My dealership! I will always use OTTO for my service and maintenance as well as upgrading my vehicle. More

by Momgsc1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amber Young

Sep 21, 2026 -

Otto Cadillac responded

Thank you for making Otto Cadillac your go-to choice! We are thrilled to have you as part of the Otto family, and we look forward to the privilege of serving you for years to come. Safe travels!