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Otto Cadillac
Albany, NY
1,869 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,869 reviews
November 14, 2022
First experience with this dealer so I wasn’t sure if the process. I had to figure things out process. I had to figure things out More
by kaarnio
Verified CustomerEmployees Worked With
November 14, 2022
Otto Cadillac has an excellent services department and they perform all of their work with a great caring for their customers. they perform all of their work with a great caring for their customers. More
by MCARLSON4
Employees Worked With
November 14, 2022
The entire staff is kind and supportive during the time of service. They do a nice job caring for each vehicle. of service. They do a nice job caring for each vehicle. More
by Rose Beckett
Employees Worked With
November 14, 2022
After speaking with your service manager, I am completely impressed with the care and commitment given to all the customers impressed with the care and commitment given to all the customers More
by Michele D
Employees Worked With
November 10, 2022
Detailed explanations. Web link to track service progress, always friendly people offering to help. Even get sulfide wash and vacuuming. Small service waiting area. At Web link to track service progress, always friendly people offering to help. Even get sulfide wash and vacuuming. Small service waiting area. At times there are no seats available and have to use sales tables to sit. Should be bigger. But comfortable when you do get a seat. More
by Shannon
Employees Worked With
November 10, 2022
Everyone was very nice and helpful and very performing there job . Delivered the truck in a timely matter . Thanks so much . there job . Delivered the truck in a timely matter . Thanks so much . More
by tmharley1
Employees Worked With
November 10, 2022
Great dealership. Otto goes out of their way to satisfy their customers. I would definitely recommend them! Otto goes out of their way to satisfy their customers. I would definitely recommend them! More
by PATRICK.ROOHAN
November 05, 2022
Bill as always was wonderful. Kept me informed of what was happening and was truthful about what did and DID NOT need to be done. He could have easily replaced the brakes and I wo Kept me informed of what was happening and was truthful about what did and DID NOT need to be done. He could have easily replaced the brakes and I would have never questioned it but instead was honest and let me know the squeaking was due to break dust. Hard to find honest folks now a days. Bill is for sure a keeper and one of the reasons I get work done there! More
by jlaurange
Employees Worked With
November 05, 2022
So far so good I’ll have to see what the Future brings while driving her while driving her More
by jbhawk509
Employees Worked With
November 02, 2022
I purchased two Cadillacs in the last month. I first one I bought from you was all black and the color made me depressed. By chance, I saw your website and another 2020 XT5 in Satin Steel with I first one I bought from you was all black and the color made me depressed. By chance, I saw your website and another 2020 XT5 in Satin Steel with light interior was advertised. I made an appointment to discuss my thoughts and staff was eager to assist. In twenty minutes the deal was made and two days I traded cars. I'm now satisfied and somewhat content.. Thank you for your service. More
by 76jstanco
