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Otto Cadillac

Albany, NY

4.7
1,869 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 1,869 reviews

February 01, 2023

Always kind and courteous when we come in. The car is washed when we get back. That’s a very nice gesture on their part. More

by cherylslosek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
February 01, 2023

Bought my first Cadillac from Steve L. He was friendly and knowledgeable. I had the car in less than 24 hours. Jared from the tech support group was helpful in getting to know the featu More

by rjcrux
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared from Tech Support (5 star)
February 01, 2023

I realize business is slow,but trying to push false diagnosis on your customer is a xxxx shame. More

by Bulldogz4300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Charbonneau
Feb 02, 2023 -

Otto Cadillac responded

Hello, I am very sorry to hear that you had a less than desirable experience at our service department. I can assure you that your diagnosis tests were not manipulated in any way. Otto Cadillac has been a successful, reputable business for over 40 years and we are not in the business of creating a false diagnosis to increase business or revenue. If you would like to discuss this matter with me directly, please call the number at the bottom of this response. I appreciate your time. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

Feb 02, 2023 -

Bulldogz4300 responded

I stand by my remarks and have a mechanic to back up what I have accused Otto Cadillac for. Bed business practices, fudging pressure guage reading to make things look worse that they were. Also insisting on wheel alignment that wasn't needed

January 30, 2023

Friendly, clean fast service well explained Respectful, didn’t have to wait much to get an appointment and get the car fixed More

by aymanakari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Crossley
January 27, 2023

I've been coming to Otto Cadillac for service for more than 13 years. They are always able to schedule my appointments at my convenience and I have never experienced any problems with the work that was do More

by ctrisca1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Wright, Dawn Crossley
January 25, 2023

The entire staff at Otto was friendly, professional, and knowledgeable. It was a pleasure dealing with my sales consultant Steve LeMon. Steve went above and beyond to assist me with my purchase. Throughout More

by davidr110
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarred Rossi
January 22, 2023

Wonderful, friendly and attentive! Knowledgeable and understanding. The entire team worked together and were very professional. More

by kat2105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan k, Dawn Crossley
January 20, 2023

Excellent communication and customer care. I enjoyed talking to the service staff. Very responsive to questions. More

by James Hu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2023

Everyone is so accommodating and takes the time to make your experience worry free and as quick as possible! More

by lmh2mlh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2023

The absolute best service. At This point I feel that Otto Cadillac has a customer for life. We had the privilege of working with Dan Zukowski- He gave us pertinent information, More

by HeatherMorra
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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