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Otto Cadillac
Albany, NY
1,868 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,868 reviews
July 06, 2023
The process was seamless and enjoyable . Every staff member was polite and courteous!! We appreciate their efforts!! Every staff member was polite and courteous!! We appreciate their efforts!! More
by Nataliewagner1967
Verified Customer
July 04, 2023
I used to love Otto until they half fixed my car. A seal broke and they had to take out my transmission to fix it and they should have taken on the pump too once they did the labor for the transmissi A seal broke and they had to take out my transmission to fix it and they should have taken on the pump too once they did the labor for the transmission. So I ended up paying 2,500 for my car to only last a month. When the Cadillac dealership fixes your car, it should last longer. More
by jricharz13
June 30, 2023
Very impressed with the speed and quality of service from service advisor Bill. I plan on using Otto for my automotive needs in the future. service advisor Bill. I plan on using Otto for my automotive needs in the future. More
by jpkrisj
Employees Worked With
June 28, 2023
The service department personnel were very courteous and promptly started work on trying to find the root of the problem. promptly started work on trying to find the root of the problem. More
by jjroarke
June 28, 2023
Very nice and upfront about what was needed for my car. I would refer a friend I would refer a friend More
by Dlanoue34
Employees Worked With
Not sure I was in service and Carlos showed me a few cars and said he would let me know when the pre owned cars I wanted would be in. Thanks for your service
June 27, 2023
Amber was very attentive to my requests as a first time customer at Otto. I appreciated her willingness to listen to my questions and convey my requests to your mechanic. customer at Otto. I appreciated her willingness to listen to my questions and convey my requests to your mechanic. More
by star206
Employees Worked With
June 27, 2023
Dealership is great. Staff are great and professional! It’s always clean, quick, and a pleasure! Staff are great and professional! It’s always clean, quick, and a pleasure! More
by nto226
Employees Worked With
June 26, 2023
Very courteous and friendly employees. Treated with respect and service taken care of in a timely manner. Treated with respect and service taken care of in a timely manner. More
by stacylynn0129
Employees Worked With
June 26, 2023
Had a very pleasant buying expeirience at Otto. There was no stress,and no pressure during the entire process. All staff we were in contact with were friendly,personable. and professional. If you There was no stress,and no pressure during the entire process. All staff we were in contact with were friendly,personable. and professional. If your looking in the albany area stop in,you won't be disappointed. More
by Dave
June 24, 2023
This is the third Cadillac that I have purchased from Otto. One of the main reasons that I continue to buy from this dealership is the personalized customer service that I receive. I am very happy with m Otto. One of the main reasons that I continue to buy from this dealership is the personalized customer service that I receive. I am very happy with my salesperson, Mike Caccese. Jarred Rossi was very patient explaining all of the tech in the vehicle. More
by Felicia
Employees Worked With
