Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Otto Cadillac
Albany, NY
1,748 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,748 reviews
November 14, 2023
The members in service are ALWAYS pleasant! Special thanks to Bill for his professionalism .. looking forward to coming back. Special thanks to Bill for his professionalism .. looking forward to coming back. More
by lucyfer1065
Verified CustomerEmployees Worked With
Helpful November 14, 2023
They are very cordual and friendly and professional to deal with. They work hard in the service area to get your vehicle done in a ti.ely manner. deal with. They work hard in the service area to get your vehicle done in a ti.ely manner. More
by cillypop
November 14, 2023
Very nice new building state of the art, a pleasure to visit and get work done visit and get work done More
by erniebarkman
November 14, 2023
I paid a deposit and then they backed out of agreed price and added $1551 for “Simoniz Paint Protection that is required on all of their used cars.” Their internet sales manager, Sean MacWhinnie, told me no and added $1551 for “Simoniz Paint Protection that is required on all of their used cars.” Their internet sales manager, Sean MacWhinnie, told me not his problem and hung up on me. I contacted sales manager and after I offered $500 more for the car, they removed the “mandatory” Simoniz. I feel like they sold their integrity for $500. To top it off, they mounted the snow tire & wheel package I supplied backwards. They are directional snows and 2 of the 4 were facing the wrong direction. I’ve purchased 15-20 cars from dealers in NY, PA, TX & IN. This was my worst experience ever. The only reason I went through with the deal was the price was too good. I will give a thumbs up to Steve Lemon who helped salvage the transaction but overall I would give dealership zero stars. They didn’t even change the oil and the car was clearly due for one per carfax, maintenance records & on board oil life monitor. More
by Disappointed buyer
November 13, 2023
Prompt service friendly folks good coffee clean facility free car wash clean rest room acessabile free car wash clean rest room acessabile More
by fuscojoseph40
November 13, 2023
They always make you feel your business is important always answer your questions I find Bill the best always answer your questions I find Bill the best More
by kristensens413
November 13, 2023
Great place to bring your car. I love them they point you in the right direction always👏 ❤️ I love them they point you in the right direction always👏 ❤️ More
by Lovelove
November 13, 2023
The staff had auto Cadillac Go out of their way to make sure that things are great and you're a happy camper. sure that things are great and you're a happy camper. More
by Silver Cloud
November 13, 2023
Only issue was that I had to ask for the status of the issue after almost an hour. Everyone was courteous but not updated until I asked. issue after almost an hour. Everyone was courteous but not updated until I asked. More
by tsimonelli
Employees Worked With
November 12, 2023
Very clean and professional state of the art facility and staff always a pleasure to due business there staff always a pleasure to due business there More
by jwvstar
Employees Worked With
