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Otto Cadillac

Albany, NY

Overview
Employees
Reviews
Vehicles
4.7
1,750 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 1,750 reviews

November 27, 2023

Otto has been a great car dealership, very accommodating It's obvious that my loyalty speaks for itself More

by cnicchi2002
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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November 27, 2023

Your advisor tried to charge me for a diagnostic test when he knew i it was free. On top of that I asked for a radiator flush that was gonna be the same price as a diagnostic. He told me he couldn’t do i More

by Fergio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Young
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Service manager 5 stars.
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Nov 27, 2023 -

Otto Cadillac responded

Donald, I had a chance to look at your invoice. You were not charged for diagnostics. I also saw that you wanted to get a radiator flush but it is unclear if you wanted that service done at no charge, which is what our service advisor was referring to and could not accommodate. I think there was a miscommunication on our part and I apologize for that. If you would like to schedule that radiator flush please let us know and we can gladly schedule that service for you no problem. Please reach out to me directly if you have any questions or any issues that are unresolved. Thank you for your time today. Kindest Regards, Meghan Serrell General Manager Otto Cadillac mserrell@ottocars.com 518-869-5000

Helpful
November 27, 2023

Well I brought my car in for an oil change which was fine but Amber came to me with 600 dollars worth of things that needed to be done to the car and when I told her I couldn't do it now she let me know thes More

by Lindsayjharris1
Recommend Dealer
No
Employees Worked With
Amber Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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Nov 27, 2023 -

Otto Cadillac responded

Hello and thank you for taking the time to complete this review. We would like to make this up to you by covering the cost of your transmission flush. I believe Amber reached out to let you know about this but it was an oversight on our part and we just want to make it right. That was the main part of your service visit we wanted to address. There were some other normal wear and tear items like wipers that you can opt in or out for and you may have already completed these. Please call me directly if you have any issues or concerns. We appreciate your business. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

Helpful
November 26, 2023

Although service folks are nice, I always leave the dealership feeling that I have been over or incorrectly charged. The invoice system definitely needs to be made customer friendly. PS. This syrv More

by fcarr868100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill McLean
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Otto Cadillac responded

Hello and thank you for taking the time to complete this review. I am sorry to hear that you feel that our service invoices are not customer friendly. We have our service advisors go over the cost breakdown with each customer before electing to receive service and again when the customer checks out. If there is something you need clarification on or if you have questions, please do not hesitate to ask Billy or Amber to explain in further detail. As for the survey, that is completed by dealerrater.com and is a third party company, not associated with our dealership. If there is an issue with the survey please report it in the dealer rater app or website. If you would like to contact me directly to discuss this matter my contact information is below. Thank you for your time. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

Helpful
November 25, 2023

Awesome service Bill is always so helpful and I can always rely on him! Everyone at Otto is great. More

by jessnatter4
Recommend Dealer
Yes
Employees Worked With
Bill
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November 24, 2023

Extremely professional , helpful and kind. Everyone was great that I came in contact with. Very easy going staff More

by Mmd325
Recommend Dealer
Yes
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November 23, 2023

Professional, they listen, good people from sales to service department and good quality automobiles. Would recommend Otto dealer ship. More

by shelly11simmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 22, 2023

Everyone at the dealership took excellent care of me. We had a small problem that was handled professionally and resolved my problem to my satisfaction. Best dealership ever. More

by mjegolfman2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 22, 2023

Bill was a big help, explained the necessary repairs well. Ready when promised. Thank You More

by jsolimine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
November 22, 2023

Staff was super friendly and helpful. They were very efficient with my appointment too. I would highly recommend Otto! More

by krisnielsen515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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