Otto Cadillac

Friendly, comfortable, professional, reliable service, so far. I recently came back after being unhappy about the lack of attention and concern from a sales associate two years ago - I even bought my 2020 CT far. I recently came back after being unhappy about the lack of attention and concern from a sales associate two years ago - I even bought my 2020 CT 6 from Mid Hudson Cadillac and kept getting services done there - until I decided to try OTTO again. I have been extremely happy with everyone now, especially Bill McClean. If you once had a disappointing experience at OTTO in the past, try them now. More

Very smooth transaction from start to finish, just a bit pushy with extra service offers. pushy with extra service offers. More

I am always happy and satisfied with care given to myself and vehicle. Everyone is pleasant and respectful. The repairs to my vehicle are exceptional and very thorough. When I call for an appointment ev and vehicle. Everyone is pleasant and respectful. The repairs to my vehicle are exceptional and very thorough. When I call for an appointment ever a hassle and appt given very quickly. Also my car is washed after being serviced. Also Bill McLean is such an asset to the service dept. Always happy and pleased when I arrive and Bill is there. Thanks and have a nice day More

Parts were ordered and received earlier than expected. Price ended up being less than quoted. Every part of the service department was fast and freindly as well as professional great customer service Price ended up being less than quoted. Every part of the service department was fast and freindly as well as professional great customer service More

Very professional, very quick respond and very nice staff, recommend to work with them. Thank you staff, recommend to work with them. Thank you More

I found the vehicle I wanted. I had issues with getting this started on my end for the vehicle and they were very patient. I was able to keep them in the loop of all issues and th I had issues with getting this started on my end for the vehicle and they were very patient. I was able to keep them in the loop of all issues and they held my vehicle for a week before I received all info for them to get me in that vehicle. I recommend them 100% More

Very helpful clean show room, friendly staff Very accommodating, has shuttle for your convenience went over.features of new vehicle accommodating, has shuttle for your convenience went over.features of new vehicle More

Been waiting almost 2 weeks for Amber to get back to me on ordering parts for my Saturn Sky Redline. I have called twice asking for a simple callback for a status update if parts were ordered, can’t get pa on ordering parts for my Saturn Sky Redline. I have called twice asking for a simple callback for a status update if parts were ordered, can’t get parts or what. No callback. I will have to call for a 3rd time. This is not like Otto at all. More

Treated very special and always with kindness. Love the car wash and vacuum! Wait time wasn’t very long either. They fixed my problem with my car! Love the car wash and vacuum! Wait time wasn’t very long either. They fixed my problem with my car! More

Unbelievably fast and excellent service! Management and the service center is top notch in Albany! Management and the service center is top notch in Albany! More