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Otto Cadillac
Albany, NY
1,873 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,873 reviews
Verified Customer
February 11, 2022
I am 72 years old and I have dealt with many private and dealer service mechanics over the years. The team at Otto Cadillac is the best by far. dealer service mechanics over the years. The team at Otto Cadillac is the best by far. More
by MCARLSON4
February 10, 2022
Great service. Always honest and reliable. Had brakes done on my wife’s SRX and warranty service on my CTS. Super friendly especially Bill. He is always accommodating and there is never any pressure to done on my wife’s SRX and warranty service on my CTS. Super friendly especially Bill. He is always accommodating and there is never any pressure to perform a recommended service. More
by Mike
Employees Worked With
Other Employees :
Melissa D'Errico, Sarah Pritchard
February 09, 2022
Highly Recommended, Dealt with Mike and he made good on everything that was promise on my used vehicle purchase for my daughter’s 17th birthday. When I’m ready to shop for a new vehicle for my wife or my everything that was promise on my used vehicle purchase for my daughter’s 17th birthday. When I’m ready to shop for a new vehicle for my wife or myself I know I will stop at Otto Cadillac first. Thanks Mike More
by delden
Employees Worked With
February 09, 2022
The Otto team is very responsive, fair and always have been in my best interest in serving my car. I would recommend them highly. been in my best interest in serving my car. I would recommend them highly. More
by PATRICK.ROOHAN
Employees Worked With
February 08, 2022
Prices too high. Went for oil change, ended up paying $140 for an oil change and cabin filter. $140 for an oil change and cabin filter. More
by jmf1087
Employees Worked With
February 07, 2022
Every time I come here o get great customer service. I had to bring my car in last week for a recall and whatever the problem was wasn’t really resolved and I stayed there for about 3 hours. 3 stars for t had to bring my car in last week for a recall and whatever the problem was wasn’t really resolved and I stayed there for about 3 hours. 3 stars for the great customer service, I always feel like family. I’m just a little disappointed that the issue wasn’t resolved like it was supposed to be :( Bummer! More
by Falldays
February 04, 2022
Always polite staff. Always on time. Comfortable waiting room with coffee or water if you want it. room with coffee or water if you want it. More
by dvennett
Employees Worked With
Other Employees :
Melissa D'Errico, Sarah Pritchard
February 04, 2022
What I was promised did not happen. Extremely disappointed and will probably never come back. I was quoted a price for $44 to fix my tire issue and it was $129 part, I don’t understand $44 part c disappointed and will probably never come back. I was quoted a price for $44 to fix my tire issue and it was $129 part, I don’t understand $44 part cost me $301. Not to mention the almost $900 you were going to xxxx me for to fix the door handle on my passenger door. Also the girl I spoke to on the phone was going to order me new leather for the bottom part of the driver seat and that was supposed to be installed as well. Well she didn’t know her job and I got screwed! They offered to replace my seat for almost $800But the $179 I was quoted to replace the bottom of the seat was a bunch of xxxxxxxx because that was to have it patched by an outside vendor. Auto Cadillac actually made the appointment to fix my seat and then had the nerve to tell me it cannot be done this time of year. Needless to say they had my vehicle for three days to fix a tire sensor! So extremely disappointed probably will never come back and definitely will not buy my next Cadillac from Auto! You have one very dissatisfied customer here More
by Princess
Employees Worked With
Melissa D'Errico
February 03, 2022
quality service, very personable friendly, thorough quality service, very personable friendly, thorough quick check in, out in a reasonable time frame quality service, very personable friendly, thorough quick check in, out in a reasonable time frame More
by Steve.kucskar
