Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Otto Cadillac
Albany, NY
1,873 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,873 reviews
February 22, 2022
This was our first time at the dealership. We were very pleased with the customer service. We were very pleased with the customer service. More
by Sue
Verified CustomerEmployees Worked With
February 22, 2022
Had a rubbing noise in front of SUV. I called the service department and had my vehicle towed to them. Andrew met me at the door and took care of everything after that. I asked him to ke I called the service department and had my vehicle towed to them. Andrew met me at the door and took care of everything after that. I asked him to keep me informed and called be back telling me of the problem and that it was fixed. Very good job for the service department. More
by jw.martin317
February 22, 2022
Very friendly and professional. Service was excellent, and the waiting area was neat and clean. Service was excellent, and the waiting area was neat and clean. More
by casey_allen13407
Employees Worked With
February 21, 2022
Good service department. Very friendly and competent Bill was great. Car was washed after very well. Very friendly and competent Bill was great. Car was washed after very well. More
by Smarkatos288
Employees Worked With
February 21, 2022
Very nice dealership. Friendly and helpful. Very knowledgeable. The cleanliness was impeccable everywhere. I give it a good recommendation Friendly and helpful. Very knowledgeable. The cleanliness was impeccable everywhere. I give it a good recommendation More
by tims59
Employees Worked With
Andrew Askew
February 20, 2022
The service and employees was on point for me and I was satisfied with the results satisfied with the results More
by ceepacaddy
Employees Worked With
February 17, 2022
I was greeted by a friendly lady who took my keys and introduced me to the service manager. He brought me to his office and went over things with me. He was very professional and nice. He then brought me introduced me to the service manager. He brought me to his office and went over things with me. He was very professional and nice. He then brought me to the waiting area and told me to help myself to coffee or soft drinks. He told me about how long I had to wait and I made myself comfortable and had a cup of coffee. Car was serviced and washed and I was on my way. Great service department. More
by Dsheridan0529
Employees Worked With
February 17, 2022
The service at this location is always great! They are professional and very courteous! The wait time is never an issue as they have a nice customer lounge. They are professional and very courteous! The wait time is never an issue as they have a nice customer lounge. More
by Sviera1
Employees Worked With
February 16, 2022
Was able to get in quickly for a service problem. Bill is so good to work with. He’s definitely an asset. Bill is so good to work with. He’s definitely an asset. More
by Ron and Linda
February 16, 2022
Service department was engaged, kept me up to date on what work was needed and time for completion. Very helpful on any questions I had. Great overall service. Highly recommend. what work was needed and time for completion. Very helpful on any questions I had. Great overall service. Highly recommend. More
by Joegomes7
