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Otto Cadillac
Albany, NY
2,133 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,133 reviews
November 17, 2022
Always friendly personable and reasonably quick. I do not mind waiting for my car. My car always come back clean I do not mind waiting for my car. My car always come back clean More
by libertyamazon
Verified Customer
November 17, 2022
Very good service department. We only have our cadillac serviced at Otto Cadillac. Bill is always friendly and helpful. We only have our cadillac serviced at Otto Cadillac. Bill is always friendly and helpful. More
by capullen50
November 16, 2022
I priced the vehicle up with the shop, click, drive feature on line and was quoted 3.99%. That wasn't the case, turned out a little higher than that which wasn't a deal breaker but I felt a little "bai feature on line and was quoted 3.99%. That wasn't the case, turned out a little higher than that which wasn't a deal breaker but I felt a little "bait and switch". Also I selected no additional packages but they were presented at the closing. No high pressure I guess it was just Declan doing his job. All in all a good experience and I love the car. i would give Nelson the tech guy 5 stars. More
by pwsweet18
November 16, 2022
Great experience. Bill is fantastic. Very helpful and accommodating. Would definitely recommend it to others Bill is fantastic. Very helpful and accommodating. Would definitely recommend it to others More
by relhosn
Employees Worked With
November 14, 2022
First experience with this dealer so I wasn’t sure if the process. I had to figure things out process. I had to figure things out More
by kaarnio
Employees Worked With
November 14, 2022
After speaking with your service manager, I am completely impressed with the care and commitment given to all the customers impressed with the care and commitment given to all the customers More
by Michele D
Employees Worked With
November 14, 2022
Otto Cadillac has an excellent services department and they perform all of their work with a great caring for their customers. they perform all of their work with a great caring for their customers. More
by MCARLSON4
Employees Worked With
November 14, 2022
The entire staff is kind and supportive during the time of service. They do a nice job caring for each vehicle. of service. They do a nice job caring for each vehicle. More
by Rose Beckett
Employees Worked With
November 10, 2022
Detailed explanations. Web link to track service progress, always friendly people offering to help. Even get sulfide wash and vacuuming. Small service waiting area. At Web link to track service progress, always friendly people offering to help. Even get sulfide wash and vacuuming. Small service waiting area. At times there are no seats available and have to use sales tables to sit. Should be bigger. But comfortable when you do get a seat. More
by Shannon
Employees Worked With
November 10, 2022
Everyone was very nice and helpful and very performing there job . Delivered the truck in a timely matter . Thanks so much . there job . Delivered the truck in a timely matter . Thanks so much . More
by tmharley1
Employees Worked With
