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Otto Cadillac
Albany, NY
1,873 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,873 reviews
April 15, 2022
Service is always great. Bill McLean does a great job meeting my needs every time I come in. Bill McLean does a great job meeting my needs every time I come in. More
by rcseward
Verified CustomerEmployees Worked With
April 15, 2022
Unfortunately the service manager has not responded to my multiple inquiries regarding a repair that apparently May have been due to faulty service and or parts previously. multiple inquiries regarding a repair that apparently May have been due to faulty service and or parts previously. More
by Dr Sterling
Employees Worked With
Service manager
April 13, 2022
Bill in Service is great to work with but they do seem to be short-staffed right now. be short-staffed right now. More
by CRICSTU
Employees Worked With
April 13, 2022
Great team who works to insure all your needs are met. Very much appreciate the constant communication around status, when to expect your vehicle to be ready, possible maintenance items that should be ad Very much appreciate the constant communication around status, when to expect your vehicle to be ready, possible maintenance items that should be addressed soon, etc. More
by RIGGIADAM
April 11, 2022
Clean, on point. Wait area is comfortable. Service was as promised and a wash too. Wait area is comfortable. Service was as promised and a wash too. More
by zosand1953
Employees Worked With
April 08, 2022
Great customer service. Andrew is a true asset to the Service Dept. Melissa and Bill are also Top Shelf. They took care of my vehicle. Always courteous. It’s a bit of a driv Andrew is a true asset to the Service Dept. Melissa and Bill are also Top Shelf. They took care of my vehicle. Always courteous. It’s a bit of a drive out of the way for me but worth it. I’d recommend them to anyone. It’s easy to sell. It’s the service that makes the money and keeps you coming back for the next vehicle b More
by psomers
Employees Worked With
Other Employees :
Dani even offered me a ride home after her shift if I couldn’t get one. I would love to thank her personally for all she did for me the other evening when I lost a tire. , Melissa D'Errico
April 06, 2022
Courteous and expedient process from scheduling my service appointment to checking in and acquiring my loaner. service appointment to checking in and acquiring my loaner. More
by peter@rokeach.net
April 06, 2022
One of the best car buying experience I have ever had. No extremely long buying process at OTTO. Very knowledgeable staff. No extremely long buying process at OTTO. Very knowledgeable staff. More
by wooly21
April 06, 2022
Very professional and treats thier customers with respect. I recommend them to everyone I Meet. respect. I recommend them to everyone I Meet. More
by llewrichards
Employees Worked With
Other Employees :
Melissa D'Errico
