Orr Nissan West

Big Cheat - Stay away Stay away from Fenton Nissan West . They misuse your personal information including SSN , DOB and other informations . They run credit check without y Stay away from Fenton Nissan West . They misuse your personal information including SSN , DOB and other informations . They run credit check without your knowledge. Very unprofessional . Please don't share any personal information until you decided to buy their vehicle. More

Unsurpassed experience We knew nothing about the SUV's available today. We arrived at this dealership, Calvin was very understanding we now own a 2016 Rogue. This dealersh We knew nothing about the SUV's available today. We arrived at this dealership, Calvin was very understanding we now own a 2016 Rogue. This dealership was the friendliest I have ever dealt with. I would recommend this dealership. Calvin and James (the sales manager) was straight forward with what we might expect if we were to trade in my 1999 Silverado. This impressed us and their "no pressure" attitude. More

Great Experience! I bought a 2016 Rogue at this dealership. The staff was friendly and took care of me during the whole process. If you're looking for a car I would sug I bought a 2016 Rogue at this dealership. The staff was friendly and took care of me during the whole process. If you're looking for a car I would suggest visiting them! They'll find the right car for you and your budget. More

Happy Great experience while buying my 2016 Nissan Murano. Everyone was super helpful, friendly and understanding. I would definitely recommend Fenton Nissa Great experience while buying my 2016 Nissan Murano. Everyone was super helpful, friendly and understanding. I would definitely recommend Fenton Nissan West to anyone looking for a great car buying experience! More

Liars I traded my truck in on a used truck. They only gave me 3k for my truck so I told them before I signed the paperwork I was going to put the factory ra I traded my truck in on a used truck. They only gave me 3k for my truck so I told them before I signed the paperwork I was going to put the factory radio and wheels on my trade. They said ok. On Monday I picked up my new to me truck and turned in the tradin. Now Thursday they call telling me to bring the wheels up there or they will void the deal. This place will rip you off. And when I picked my truck up on Monday I had to wait 2 hours for them to detail it and it wasn't really that clean when they was done. More

BEWARE AND PREPARE TO BE RIPPED OFF!!! DEALERSHIP FROM xxxx! THESE GUYS ARE LIARS. I went in excited about my car and it ended up being a miserable ordeal in the end. I hated my car for the longest time after I THESE GUYS ARE LIARS. I went in excited about my car and it ended up being a miserable ordeal in the end. I hated my car for the longest time after I took it home because it was tainted with so many bad experiences. Had I known how it was all going to end, I should have dropped the sale. The paper signing process was fine UNTIL I got the financing. I had already secured a loan through my bank for a killer 4%. They tried so hard to get me to take their ridiculously high financing. I stood my ground because the car I wanted was hard to find. They pushed the extended warranty on me which would have doubled my monthly payments after I told them adamantly what I could do. After I turned down the extended warranty, the guy got cold and bitter. This was his commission he wasn't going to get it. Tough! I said what I could afford, but that wasn't important to him. I bought a fairly new (only 3 years old) used car from them. I was told there were NO issues with it whatsoever and their word was "guaranteed". When you buy from a dealership, you would think that they have inspected their cars THOROUGHLY to make sure they are not going to be dangerous and are functional. I bought the car while it was raining so it seemed like everything was good. The car drove fine, but then again I was driving slow to ensure safety on slick roads. The tires looked good BUT in reality, they were just polished to look new. Upon my first oil change, it turned out that my tires were in very poor shape and had to replace them, the alignment was terribly off, the drive shaft and axle were cracked. I told them they needed to correct the alignment and they refused. They said that I would have to pay if I wanted my car fixed, but that all the repairs could be done at cost. I took my business to another dealership to get it fixed. There's no way in xxxx I was going to give them more money. I also found out recently again that the control arm and CV axel AND the frame on the drivers side is damaged. I AM LIVID that I was sold a LEMON and paid WAY too much for it in the end. They sold me a SALVAGE car for the price of a Newly pre-owned no issues car. This car is worth HALF of what I paid with the damages it was sold to me at. I ought to SUE Fenton and I probably will. Stay FAR FAR away from Fenton. Someone I know who used to work for Fenton said, they really don't invest into inspections but rather the detail of the car, to mislead customers. Shiny new looking cars = customer distraction. IF you do get a used car from them....DO NOT trust them and make sure it is checked by another dealership. There is a high probability there will be something wrong with it, even if they say there isn't anything wrong and EVEN with the Carfax. My Carfax report showed it was clean, but that doesn't mean anything these days when you can do under the table repairs. I can not emphasize enough....BE VERY WARY of this dealership. They may come off charming, but they are liars at the very best. More

Avoid Ryan (their finance agent). In fact avoid Fenton West! I bought an Altima from Fenton West. The financial agent, Ryan (who has had negative things reported about him on this site and others) charged me an I bought an Altima from Fenton West. The financial agent, Ryan (who has had negative things reported about him on this site and others) charged me an additional $6000 in extended warranties. At three different times during the process I pointed to the sales sheet in front of me and asked him what is this? Every time he would answer with some vague response. I then told him (all three times) I am only willing to pay this (then I would point to the original number). When I got home and received my balance statement from the finance agency, guess what? That's right, Ryan was less than honest with me. I am still fighting to get this amount removed. They won't answer their phones in the finance department. And they won't return my calls. Every time I have to drive to the show room and have them page someone to come out and physically talk to me. VERY dishonest! More

poor service Took my truck in for a safety recall They kept the truck for the day . Picked the truck up had the same problem as before of course they said just Took my truck in for a safety recall They kept the truck for the day . Picked the truck up had the same problem as before of course they said just bring it back right lol. More

Worst Experience Ever! Jose was nice and was excited to show us the car but as soon as we sat down he wanted to know "what do i have to do to sell this to you today." Serio Jose was nice and was excited to show us the car but as soon as we sat down he wanted to know "what do i have to do to sell this to you today." Seriously, why are we still using that language? It was the Epitome of the typical "car salesman." Then he came back with an offer to sell it to us at full sticker with a $1500/month payment. What? He didn't even include the published/advertised manufacturers rebates. It really felt like they thought we were stupid. We said we wanted the best price they could do on the next trip back from the sales manager or we were leaving. He came back with Full sticker minus only part of the rebates. We got up to leave and he begged us to wait and then he and the Sales manager chased us out the door begging him to come back. After we left I got two of the most pathetic voice mails begging us to come back and then he called every day for the next 5 days. Finally I took his call and tolld him we already bought somewhere else and then he wanted to know where, what kind, how much we paid, etc. More

Out of State Buyer July 3rd, we purchased a new car from a Colorado Springs, Woodmen Nissan but our car was from Fenton Nissan East in OKC... On the 5th of July, I fle July 3rd, we purchased a new car from a Colorado Springs, Woodmen Nissan but our car was from Fenton Nissan East in OKC... On the 5th of July, I flew into pick up the car and was greeted by Salesman and told him I'm here to pick up my car. After about a 1/2 an hour walking around looking for my car I found it on the back side of their lot - filthy I might add... The Sales Manager finally came out and handed me an envelope that apparently my keys in it and thence started to walk away - he did not says word to me... I spoke up (confused of course) and said "Do we need to inspect it or do I need to sign anything"?? He said"No" and went into the building... I started to get angry but was SO excited, I let this slide... Remember I purchased this car on the 3rd and now it is the day after the 4th of July)... I got into my car and started the engine and low and behold there is 130 miles on MY car - when I signed the paperwork in Colorado Springs the paperwork said that the Odometer read 5, yes 5 miles on vehicle. I went straight into and found the Sales Manager and explained the situation. He stated that He "didn't appreciate another dealer (Co Springs Woodmen Nissan) selling one of HIS cars. I walked outside w/o saying anything and phone my wife who eventually calmed me down and finally convinced me that this was a "confrontation for another day"... She was SO right!! I left Fenton Nissan East with such a terrible that when I finally got back to "the Springs" I went straight to my dealer in about this and they apologized... They gave me an 800 number for Nissan USA and I made a formal complaint. BUT - as I expected - Nissan USA told me that all Nissan Dealerships are Independently Owned and operated and that I would have to take my complaint BACK to Fenton Nissan East - NOT HAPPENING!!! Bottom line - I believe that after MY deal was complete, paperwork in hand (In Co Springs), that my 2014 370Z that had 5 miles on it became one of the Fenton Nissan East Sales Staff's "joy ride" over the 4th of July because they knew I wouldn't be able to pick the car up until the 5th... Confusing story - but I WOULDN'T PUT A FOOT BACK ON THIS DEALERSHIP'S PROPERTY IF YOU PAID ME!!! Terrible customer service, bad attitudes, and it gave me a really bad feeling that my car may have been mishandled AFTER the deal was done!! DO NOT USE THIS NISSAN DEALER!!! I will say this: if anyone out there reading this needs a new Nissan - I would DEFINATELY recommend Woodman Nissan in Colorado Springs - my wife and I (over the years) have purchased approximately 10-15 vehicles and have NEVER experienced the ease with which our new car purchase went with the Woodman Nissan New Car Sales Team!!! More