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Open Road Volvo Cars of Edison
Edison, NJ
640 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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640 Reviews of Open Road Volvo Cars of Edison
February 22, 2012
Colby Whipple - Professional and knowledgable. Was very instructional with his explanation of the operation of the vehicle upon pickup of same from the dealer. Knowing I have Colby as a pont of contact for instructional with his explanation of the operation of the vehicle upon pickup of same from the dealer. Knowing I have Colby as a pont of contact for information makes me confident that I made the correct choice in dealerships. Jeff Long was very good in listening to my needs and help me make the right choices for me during the sale. Al Wunder was very clear in explaining my finance options and the extra services available at additional costs. It appears that Volvo, as a company has thought of most every situation that needs or should be covered to make ownership of the vehice easier and less costly over time. Thank you all More
by alarmdr
Employees Worked With
Colby Whipple, Jeff Long, Al Wunder, Jeff Long
January 02, 2012
Disappointed that I did not find out until I picked up the vehicle that there was not a spare tire included, not even a "dummy tire". the vehicle that there was not a spare tire included, not even a "dummy tire". More
by oogierules
Employees Worked With
JEFF LONG & ANDREW LEVY, Jeff Long, Andrew Levy
December 08, 2011
We've bought several Volvos in the past and found Cindy when we went looking for my husband's Cross Country. So we went back to her when I had to replace my totalled S60. We found her very friendly, know when we went looking for my husband's Cross Country. So we went back to her when I had to replace my totalled S60. We found her very friendly, knowledgeable, and easy to deal with. She remembered that we had used the NEA discount last time and made it easy to come to an agreeable price without a lot of nonsense. I think that as a woman I also like dealing with a woman in the showroom. Likewise, the other personnel were also friendly and easy to deal with. They treat you like an intelligent person. We have always had good experiences with the service department. Florence Klancer P.S. I LOVE my car. More
by ftklancer
Employees Worked With
Cynthia (Cindy) Innacelli, Cindy Innacelli
December 05, 2011
Cindy was a pleasure to work with. She is both knowledgeable and friendly, presenting a no pressure atmosphere. We have been doing business with Volvo Country for 7 years and are on our 3rd car knowledgeable and friendly, presenting a no pressure atmosphere. We have been doing business with Volvo Country for 7 years and are on our 3rd car because we we have been so impressed with the employees attention to customer service. More
by ehamble
Employees Worked With
Cindy Innacelli, Cindy Innacelli
November 28, 2011
This is my 4th Volvo. Service is great. Staff is extremely friendly and Cindy has been a pleasure to work with. She has been my rep for the 4 Volvos leased and is extemely informative. extremely friendly and Cindy has been a pleasure to work with. She has been my rep for the 4 Volvos leased and is extemely informative. More
by Margherita Arnao
Employees Worked With
Cynthia Innacelli, Cindy Innacelli
November 21, 2011
Transaction was ok. Car was listed as a certified used car, called to ensure it was available and went to test drive. The car wouldn't start. They did have another similar car I test drove and brought t car, called to ensure it was available and went to test drive. The car wouldn't start. They did have another similar car I test drove and brought that right out. Decided to do the paperwork to trade and purchase later in the week. Arrived to pick up and trade in. They did replace the battery and alternator but there were a few issues. 1) there was a piece of trim that they agreed to replace as it was scratched and they did not. They added onto the contract that they would replace the trim on another future day. 2) they said the tank would be full and it only had a 1/4 tank I added this to the contract, we will see if they follow through on this when I bring the car in again. 3) I asked for a copy of the certified Volvo 130 point checklist and it was signed and completed with a date after I first looked at the car and after it was marketed online as a certified used car. Seemed strange, maybe nothing. Everyone was friendly just some questionable details. More
by Usa1136
Employees Worked With
Don't remember names
November 17, 2011
I am extremely pleased with the purchase of my 2012 S60 Volvo. Colby did and exceptional joy with explaining the fantastic and cool features with my car. He was clear and concise! Thank! I am elated! Volvo. Colby did and exceptional joy with explaining the fantastic and cool features with my car. He was clear and concise! Thank! I am elated! More
by jeweltone
Employees Worked With
Colby Whipple
November 16, 2011
This is my second lease from Volvo of Edison and I came back not just for the quality of car, but more importantly for a dealer and sales representative I feel I can trust. The trust factor goes long way back not just for the quality of car, but more importantly for a dealer and sales representative I feel I can trust. The trust factor goes long way with me as I've been to other dealerships where they are very high pressure and don't let you out of the showroom as well as I dealing with bait and switch aspects, what is advertised all of a sudden becomes a little different when you are ready to purchase. As long as Volvo continues to make quality vehicles as they have been doing for years Volvo of Edison is my preference of dealership because I feel like I am getting a fair deal and have developed a positive relationship with the dealership. More
by cmohamad
Employees Worked With
Colby Whipple
October 17, 2011
The service at Volvo of Edison was extremely friendly. The front desk was helpful when we wanted to test drive an XC90. Our sales person, Frank Fahy, was very informative and well versed about the XC 90. The front desk was helpful when we wanted to test drive an XC90. Our sales person, Frank Fahy, was very informative and well versed about the XC 90. He knew what the car came with, how it runs, its safety features which we really were interested in since we have a 1 year old child. When they reviewed my trade in, it was quick and easy. When we went back to buy the car, it only took 45 minutes and we had the rest of the day to drive our new XC90! More
by janinec74
Employees Worked With
Frank Fahy
October 04, 2011
I have recently completed my 3rd company car lease as well as 1st personal pre-owned car purchase through Volvo of Edison. Sales and Leasing Consultant, Cindy Innacelli, along with the rest of the Volvo well as 1st personal pre-owned car purchase through Volvo of Edison. Sales and Leasing Consultant, Cindy Innacelli, along with the rest of the Volvo of Edison team (Albert in Finacing Department, etc.) have always taken great care of me. I will remain a loyal customer. More
by M.Eng
Employees Worked With
Cindy Innacelli - Sales and Leasing Consultant, Cindy Innacelli
