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Open Road Volkswagen Manhattan

New York, NY

3.2
90 Reviews

798 11th Avenue

New York, NY

10019

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90 Reviews of Open Road Volkswagen Manhattan

April 30, 2022

Complete Bait Switch advertising by VW. I received several letters, one a month, offering increased price for my car. Finally I took the car in today in response to a letter offering up t More

by VW Customer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andre Rosales
October 04, 2021

Avoid at all costs. Bought a car and a CNA Preferred Tire Care Contract for tire and wheel which they denied when they had to replace a tire. CNA confirmed the validity of the contract and the Sales Manager More

by Damedunord
Recommend Dealer
No
Employees Worked With
Arlene Caswell, Andre Rosales, Anthony (Service and parts Manager)
September 28, 2021

Although my car ended up being totaled in the end I can't thank Liza and the folks at Open Road VW enough. They constantly followed up with my insurer and kept me informed through the process. More

by s_m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gildaliza Jimenez
August 28, 2021

General management needs work should consult classes in better salesmanship and customer service I am the level of disrespect is appealing. Refused my business, I guess I’m not good enough. More

by gerardcosby2020
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
anthony riccardi GM
June 29, 2021

By far the worst experience i have had with a dealership service department. Had to bring in for multiple recalls and told them I needed my car by end of the day. I called at 3PM and they told me it wont be More

by rosslevin
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Anthony the GM of service department
April 21, 2021

Poor and dishonest service. Needed to fix the front distance sensor and they completely failed to do so. Was fixed promptly by VW of Bayridge More

by nyc_g_u_y
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't remember
February 26, 2021

This is our second purchase at Open Road VW Manhattan. I would highly recommend the efficacy of their sale staff. Ling was amazing! She was efficient, responsive and truly took care of us. We put down a dep More

by Joann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ling, Brian
February 23, 2021

This dealership offers the worst deals around. They're all profit for the dealership and loss for the customer. They employ the bait and switch technique. Jacob calls repeatedly and offers one deal, even More

by emily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jacobs, Anthony
September 28, 2020

I purchased a car from this dealership 2 months ago, cash, and still have yet to receive my registration, which is over a month expired at this point. When I try to connect with Open Road, I'm sent to v More

by korders
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Isaac-Hodge
August 28, 2020

My experience was 5 stars!! I had the pleasure of working with Ling aka 'Boss Lady'...she was terrific. She explained most things in a precise and efficient manner. Her personality is 'Everything'! More

by grmfoster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lingbin Ye
2
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