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Open Road Mazda of Morristown
Morristown, NJ
191 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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191 Reviews of Open Road Mazda of Morristown
March 15, 2023
Please BEWARE This dealer is independently owned meaning if you have an issue , even related to a warranty, Mazda corporate will not help resolve. The dealership won’t tell you this when you purchase the ca if you have an issue , even related to a warranty, Mazda corporate will not help resolve. The dealership won’t tell you this when you purchase the car but you should not do business with this dishonest dealer . More
by Sharon
Employees Worked With
Melissa Greg Edna
March 07, 2023
Refrain from buying a car in this place. They made me have a ticket and go to court for the negligence of never giving me my license plates. They retained my license plates for 2 month They made me have a ticket and go to court for the negligence of never giving me my license plates. They retained my license plates for 2 months, they never called me and when I asked the seller JULIO VILCHEZ he cheekily told me that I could transit my car with an expired license plate without having problems, he said DMV was late on their process even when I asked so many times and even when they have my plates ready since February 10 (that’s what they said) it wasn’t until March 6 that I had the ticket so I reach them and they realized that they had the plates God knows since when… Now I have an unfair court and a ticket to pay for their negligence and lies. They are dishonest, never trust this dealer. And not to mention the other director PAUL, a person who say lies in front of your face to cover his back instead of accepting his mistakes and offering an apology he treats you like garbage. More
by Ingridbguerrero
Employees Worked With
Julio Vilchez and Paul
March 06, 2023
Sherif Haskaj is a pleasure to deal with and makes sure his customers are fully informed and happy. I met Sherif for the first time 3-years ago when I decided to lease my very first Mazda. Fast forward to his customers are fully informed and happy. I met Sherif for the first time 3-years ago when I decided to lease my very first Mazda. Fast forward to 3-years later now, I decided to buyout my lease which made the most sense financially, and I only had 14,500 miles. The staff and Melvin Duran were also friendly, and helped me get the lowest rate when we were looking into which was the best auto loan option. The service department also performed a lease buyout inspection at no additional cost within an hour to make sure my Mazda CX-5 was in good working order before I drove off. All in all, I highly recommend Open Road Mazda of Morristown. More
by kmaxwell214
Employees Worked With
Sherif Haskaj, Melvin Duran
March 04, 2023
They stole our car! We took it 9am Friday and end of day they asked to keep it saturday, without explanation. Saturday we called six times through the day for updates an We took it 9am Friday and end of day they asked to keep it saturday, without explanation. Saturday we called six times through the day for updates and got no information. Finally at 430 they told us they had taken the car apart (without our permission) and didn’t have the part (which we never approved anyways) so we couldn’t drive it… for who knows how long. They refused a loaner, refused to apologize for the inconvenience, and said they would under no circumstances give us a discount. Finally we said put the car together. We have kids who need to go to school, we need to get to work, we need the car. Finally they said they would put it back together. I’m actually afraid they have compromised the safety of the car! Just the check engine light was on. What could they have been doing? We only wish we knew. Will never come back here. More
by Sara
Employees Worked With
Kathy and Paul
December 31, 2022
Beware of dealership and reconditioning fees that are added to your quoted price. I received a quote from Open Road through TrueCar on my phone and drove 2+ hours to buy the vehicle. When I got there th added to your quoted price. I received a quote from Open Road through TrueCar on my phone and drove 2+ hours to buy the vehicle. When I got there the fees added beyond the state taxes totaled $3300 dollars. 800.00 doc fee, 1900 reconditioning fee, 300 warranty that was not optional, and 300 for tags. Isn't the above a kind of bait and switch? Sales person was very nice and professional...but I walked due to the undisclosed fees More
by clyde
Employees Worked With
I don't know how to spell his name
December 27, 2022
The lease transaction with Sherif Haskaj was smooth and efficient. He is a pleasure to deal with and really cares about having his customers fully informed and wants to see his customers happy. efficient. He is a pleasure to deal with and really cares about having his customers fully informed and wants to see his customers happy. More
by MazdaTimeaThree
Employees Worked With
Sherif Haskaj
August 27, 2022
My car leasing and subsequent buy out of my lease went smoothly and easy. Robert Anastasia was great. He was professional, helpful and wonderful to work with. smoothly and easy. Robert Anastasia was great. He was professional, helpful and wonderful to work with. More
by Dcohen66
Employees Worked With
Steve Mottolla
August 13, 2022
I contacted numerous Mazda dealerships (Wayne, Ramsey and Lodi) and all three of them refused to answer any questions over the phone. Their sales pitch was "you have to come in" which is a strong sales tact Lodi) and all three of them refused to answer any questions over the phone. Their sales pitch was "you have to come in" which is a strong sales tactic that many people find unreasonable and uncomfortable. On the other hand, when I contacted Robert Anastasi of Open Road Mazda of Morristown, he was more than happy to take the time to talk with me over the phone, answer my questions, fax documents and contracts to me for my review and just create a courteous, no pressure way of dealing with me, the customer. It's what sold me on Open Road Mazda of Morristown. I ended up putting a deposit on a new car! More
by fotograaf1957
Employees Worked With
Robert Anastasi
June 08, 2022
My car buying experience here went very well I left a happy customer. The finance manager worked diligently to help me get into the vehicle of my liking. Once I left the lot my buying experience turned i happy customer. The finance manager worked diligently to help me get into the vehicle of my liking. Once I left the lot my buying experience turned into a stressful one. This is my second time buying a car from this dealer and unfortunately this is the second car I’ve had MAJOR ENGINE PROBLEMS with. The first car they fix within 2 weeks. This car has taken them a month to work on WITH NO communication from the service department. THEY still have the car. I have not been able to work or drive the vehicle for the past 4 weeks. I have reached out to the VP, “Vlad”, and he has not ONCE returned my calls. I at least would have expected a call back from the Owner, Michael Māoris, because of how bad this experience has been. That still hasn’t happened despite giving my contact information to the dealer MULTIPLE times. To make matters worse whenever I actually speak to a receptionist I’m made to feel like I’m an annoyance because I’m calling too much. More
by Kevinspearman
Employees Worked With
Vladimir Nastelon
May 27, 2022
Jash was the best salesman on the floor. Very informative and answered all my questions. Although still keeping my options open for my next purchase, he’s making lean more towards a Mazda. Very informative and answered all my questions. Although still keeping my options open for my next purchase, he’s making lean more towards a Mazda. More
by oliknows
Employees Worked With
Jash Soni
