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Open Road Mazda of Morristown

Morristown, NJ

4.0
191 Reviews

108 RIdgedale Avenue

Morristown, NJ

07960

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191 Reviews of Open Road Mazda of Morristown

September 26, 2023

My husband and I had a great experience with Open Road Mazda of Morristown. I was not looking forward to the experience of buying a car because of what I have dealt with in the past, but this was a great More

by ecfernandez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Manuel and melvin
Oct 06, 2023 -

Open Road Mazda of Morristown responded

Hello, We can't thank you enough for your fantastic review! It warms our hearts to know that your car-buying experience at Open Road Mazda of Morristown exceeded your expectations. We understand that purchasing a car can be a daunting task, and we're thrilled that Joey Manuel was able to make the process enjoyable and stress-free for you.

September 19, 2023

It happens rarely that you enter a car dealership for the first time without an appointment and after a couple of hours you walk out happily with the VIN of your new car -exactly the one you had in mind and More

by Shahab
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Mottolla
Sep 21, 2023 -

Open Road Mazda of Morristown responded

Hello, I'm delighted to hear about your exceptional experience at Open Road Mazda of Morristown! It sounds like Joey and Melvin went above and beyond to make your car buying journey smooth and enjoyable. We value your trust in us and are honored to have you as a customer. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. Enjoy your new Mazda, and safe travels on the road! Thank you for choosing Open Road Mazda of Morristown.

September 09, 2023

I would like to say thank you to Joey Manuel and Melvin in the Finance Department for their professionalism. I got a great looking car and a great deal. I am very happy with the service and I want everyone More

by Dee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Manuel
Sep 11, 2023 -

Open Road Mazda of Morristown responded

Hello Dee, We're absolutely thrilled to hear about your fantastic experience at our dealership! Thank you for taking the time to recognize Joey Manuel and Melvin from our Finance Department for their professionalism.

September 07, 2023

Julio Vilchez was excellent. He was very pleasant, fast and efficient. He was very patient in helping me programing my Mazda app on my phone. Provided great instructio More

by jeanurseski
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Mottolla
Sep 11, 2023 -

Open Road Mazda of Morristown responded

Hello, We're thrilled to hear about your exceptional experience with Julio Vilchez. It's fantastic that he provided you with a pleasant, fast, and efficient service during your car purchase. Thank you for choosing us, and we hope to serve you and your loved ones in the future!

June 28, 2023

The overwhelmingly negative reviews do not lie. I came in here in November 2022 to inquire about purchasing a new 2023 CX-5 as my 2019 CX-5 lease was ending in December 2022. I was promptly greeted More

by dennis02
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Vladimir Nastelon
Jun 29, 2023 -

Open Road Mazda of Morristown responded

Hello Dennis, We deeply apologize for the negative experience you had at Open Road Mazda of Morristown. It is disheartening to hear about the disrespectful treatment you received from the salesperson. We strive to provide exceptional service to all our customers, and we sincerely apologize for falling short of your expectations. Your feedback is extremely valuable to us, and we will thoroughly investigate the matter to address the issues raised. We appreciate you sharing your experience and will take immediate action to ensure such incidents do not occur in the future. If there is anything we can do to regain your trust, please reach out to us at 973-796-1300.

June 28, 2023

FEMALE CUSTOMERS BEWARE: I went to Open Road Mazda of Morristown to renew my lease and move from a CX-3 to CX-5 on 5/6/23. I made an appointment with Ed and was told that I would be taken care of by Bob More

by allison korab
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Bob & Ed
Jun 29, 2023 -

Open Road Mazda of Morristown responded

Hello Allison, We are deeply sorry for the negative experience you had at Open Road Mazda of Morristown. It is not the standard of service we aim to provide to our customers. We value every customer and are committed to treating everyone with respect and professionalism. If there is anything we can do to regain your trust, please reach out to us at 973-796-1300. Thank you, Open Road Auto Group

May 21, 2023

Robert Anastasi made the entire purchase experience painless. Very patient, helpful and answered all my questions and concerns. Excellent salesperson and excellent purchase experience. More

by fotograaf1957
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Anastasi
Jun 12, 2023 -

Open Road Mazda of Morristown responded

Hello, Thank you so much for your wonderful review and for sharing your experience with Robert Anastasi! We're thrilled to hear that he made the entire purchase experience painless and that you found him to be patient, helpful, and responsive to all your questions and concerns.

May 02, 2023

Dishonest. Old school car salesman, manager, and finance person that pass you back and forth and write numbers on the backs of envelopes and slide them across t More

by brace-entries-05
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve Mottolla
May 02, 2023 -

Open Road Mazda of Morristown responded

Dear "brace-entries-05," I was unable to find any detailed information about your transaction in our computer system, based on the name you have provided above. That said, I would like to discuss your experience further; certainly it is our objective to conduct business in a completely transparent manner and if we have not done that for you, I would like to know more about it. May I ask that you call me directly? My cell phone number is (908) 334-4384. Thank you, Joe Billotti Vice President Open Road Auto Group joseph.billotti@openroad.com (908) 334-4384

April 03, 2023

Nice people, they stayed late to assist me with my purchase. Bit of a delay on my registration waiting they've promised I'll receive it this Friday, yeah! More

by Grammysoon2bee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melvin
Apr 18, 2023 -

Open Road Mazda of Morristown responded

Hello, Thank you for taking the time to leave a review! We're glad to hear that our team was able to assist you with your purchase and that you had a positive experience!

March 30, 2023

I purchased a Mazda CX-5 in February and have been meaning to give this place a review. A big thanks to Julio Vilchez for his professionalism and patience with all of the questions I had AFTER the sal More

by MandAhame
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julio Vilchez
Apr 04, 2023 -

Open Road Mazda of Morristown responded

Hello, Thank you for leaving us a review! We're thrilled to hear that you had a positive experience at our dealership and that Julio Vilchez provided you with excellent customer service throughout the process of purchasing your Mazda CX-5.