Open Road BMW of Roxbury

The purchase of my car was very seamless. I worked with Michael Pollio and he was very helpful and resourceful .. I was very impressed on how easy the whole process went. I would recommend c I worked with Michael Pollio and he was very helpful and resourceful .. I was very impressed on how easy the whole process went. I would recommend calling Michael Pollio. More

Great Service, Even Better Value I traveled to BMW of Roxbury from Wilmington, Delaware because they priced their cars so competitively. Both I and my father spoke with Nick Dibernar I traveled to BMW of Roxbury from Wilmington, Delaware because they priced their cars so competitively. Both I and my father spoke with Nick Dibernard on the phone, and he was kind enough to send us pictures of the vehicle before we made the several hour journey. When we arrived, I was pleased that the quailty was as stated, and it was a pleasure to work with Nick. I was very happy with the terms, purchase price, and the follow-ons to make sure that all is well. I plan to use this dealership for all my future BMW needs More

Terrible Front End! With the exception of the Service Dept., unfortunately our experience mirrored that of others. Negotiated terms frequently changed. Senior management, With the exception of the Service Dept., unfortunately our experience mirrored that of others. Negotiated terms frequently changed. Senior management, as well as our salesman were sorely lacking in both professionalism and product knowledge. I found both areas were more concerned with us providing an on-line positive review, than focus on meeting our expectations. Having now seen the reviews, I understand why. In fact, the price we mutually agreed to was contingent upon our providing a positive review online. That's no way to conduct business. Although we ultimately purchased the vehicle we wanted at the price we wanted to pay, the entire experience was unpleasant and at times, painful. The Service Dept. however, stepped-up and responded to our requests in a timely, courteous and efficient manner. We are hoping this will continue. More

False advertising. They get you through the door and when you are ready to buy you find out that everything has changed. They do not honor their advertisement. They get you through the door and when you are ready to buy you find out that everything has changed. They do not honor their advertisement. More

Can they get a ZERO for Customer Service? Awful management and customer service. Was looking to pick up a new X5, and was checking out this dealership because they are local. However, while ch Awful management and customer service. Was looking to pick up a new X5, and was checking out this dealership because they are local. However, while checking their website I noticed they had another car there that I was interested in for my wife. Figured I would get that car for my wife, then discuss with them getting a new X5. Came to an agreement on the car I wanted for my wife, and she went down to test-drive the vehicle. She noted to me that it was pulling to the right and that she told Mike and he said he would address the issue before selling the car. We decided to move forward on the purchase and completed the necessary paperwork. It took them about 5 days to get back in touch with us (even with my wife calling constantly to get an update). They finally got back to us with, what I thought was, a high interest rate, so we decided to buy the car outright. I then decided I would go down for a test drive myself, and along with the car pulling to the right I noticed that the car's dashboard had the brake light on, the "VDC Off" light on and the slip light on. Knowing it was simple fix/check, I asked them to address the issue, and they told me no...even though they listed the car as a certified pre-owned. I noted that they were only interested in who would pay the most (which is not necessarily a bad business model, if you don't care about repeat business)...I figured (b/c Mike kept saying it) they had someone willing to pay more for the car, so regardless of the fact that we already made a deal (and even though they told my wife a week earlier they would) they decided not to address the issues with the car. So I have decided not to buy any new or used car from them.... I’ll just take my business elsewhere. I guess they are not interested developing a good sales relationship with their clients. It is for that reason I would never buy, or recommend anyone to buy, from this dealership. More

Drove 3 hours to look at a car and wasted my time. First off I drove three hours to look at a used 2013 335iX. I was looking for one in manual, so this is why I drove so far to look at this one. Once I First off I drove three hours to look at a used 2013 335iX. I was looking for one in manual, so this is why I drove so far to look at this one. Once I got there I was told we couldn't test drive it because it was blocked in by five cars. I told the salesman that we will move them and that I didn't drive 3 hours to not drive the car. We finally moved all the cars and went for a ride. The salesman Ramond was great but the sales manager Jerry ruined my experience and lost the sale of the car for them. I needed a co-signer and was going to use my dad, who was out of town for a week on business, so he couldn't come in and sign it for me until the following week. Jerry told me he could not hold the car for me because of their policy. I told him I was a serious buyer but he still said no. Fast foreword a week and the car is still not sold, and I'm sitting behind the wheel of a 2014 BMW 335iX that I got somewhere else. This was a case of a good salesmen who's manager lost him the sale. More

Terrible experience Multiple visits to this dealership and they are always a nightmare. Save yourself aggravation and go elsewhere. Had to return a CPO, literally. Hav Multiple visits to this dealership and they are always a nightmare. Save yourself aggravation and go elsewhere. Had to return a CPO, literally. Have dropped car off for service and had to pick back up with nothing done a day later. More

3rd class dealer and 3rd class used car manager I can write pages on the used car manager - but 2 words - Not recommended. Right from the time I enter wait for hour to the time I walk out nothing to I can write pages on the used car manager - but 2 words - Not recommended. Right from the time I enter wait for hour to the time I walk out nothing to talk about. Even the coffee was old and cold. More

went for purchase After arriving at the dealership I was told someone would be with me shortly but ended up waiting for 45 minutes. The used car sales manager eventual After arriving at the dealership I was told someone would be with me shortly but ended up waiting for 45 minutes. The used car sales manager eventually got me a BDM to work with me. The only person,the BDM (Terry) at dealership was the one who was brought in after 45 minutes was helpful in showing me the car of my interest. Negotiation wise used car sales manager just threw some random low numbers on my trade and would not want to negotiate on his car. All this negotiatios were done thru BDM, (not the sales advisor) he diidnt want to come and talk. ROXBURY NOT RECOMMENDED .... More

Fraudulent or deceptive marketing - cannot be trusted I have very bad experience with them. From cars.com listing, I discussed and negotiated price. But that increased the price when I went there. I have very bad experience with them. From cars.com listing, I discussed and negotiated price. But that increased the price when I went there. More