Open Road BMW of Roxbury

Andre, the sales person I dealt with in the purchase of a 2007 5-series was very knowledgeable about the BMW line and explained the features of the car very well. The test drive was comprehensive and he enc 2007 5-series was very knowledgeable about the BMW line and explained the features of the car very well. The test drive was comprehensive and he encouraged me to "drive" the car, which was very helpful in solidifying my decision. The car was prepped well and my dealings with the business manager, Dominick Hughes, went smoothly. Jamal Sutton was my initial point of contact in a phone conversation and he subsequently introduced me to Andre for the details of the transaction. Overall a good experience. More

Didn't expect to get a new car because I was only in the 2nd year of a 3-year lease. I was in the dealer and asked innocently enough if it was even possible to buy-out my existing lease. While I liked the e 2nd year of a 3-year lease. I was in the dealer and asked innocently enough if it was even possible to buy-out my existing lease. While I liked the existing car, I always felt like I wanted a little more power under the hood. They basically shocked me, in a great way, and told me it was indeed possible and it ended up being painless. Considering the new car I leased wasn't even on my radar - I didn't think it would be in my budget - I got a phenomenal deal - on a 2011. When I got home I couldn't resist going to the BMW USA website which gives you comprehensive lease pricing & special lease offers nationwide. Now the site is usually on the high side (a marketing tactic) but you end up at least getting a fair idea if something is within your price range. I copied the packages & options item-by-item, included the deposit less fees, and the resulting numbers were 'significantly' higher - so I was thrilled. It certainly took away the "shell shock" you get from signing your life away during the closing. The BMW website is still based on 2010 model year info so I'm just thrilled right now. I waited around a little longer than I would've liked - my salesman was multi-tasking but he was really nice & checked on me to make sure I was comfortable and gave me accurate ETA's. You get pitched all the extras during closing which is not unexpected - in fairness, it is how they generate some of their sales - but they were very nice about it and respectful when I declined. The dealership is gorgeous too, BTW - I don't see how anyone could say it's small (service area) or doesn't take waiting customer's into consideration. Perhaps opening both eyes - and actually looking around - you may find the customer lounge, snack bar, etc. This is BMW #2 from Roxbury and I see no reason, based upon my experiences to date, why I won't get the next one from there too. More

I had a great purchasing experience with this dealership. They were responsive from the begining, unlike other dealerships. They also worked with me on negotiating a good price on the car. Andrezej Naklic They were responsive from the begining, unlike other dealerships. They also worked with me on negotiating a good price on the car. Andrezej Naklicki was the sales advisor that I worked with, and he did a great job handling the transaction from start to end. Alexandra More

Bernardo Amster and the entire team at Roxbury BMW exceeded my expectations. Other dealerships should learn from Roxbury BMW because they give you the experience we all deserve when buying an car. Fro exceeded my expectations. Other dealerships should learn from Roxbury BMW because they give you the experience we all deserve when buying an car. From the moment I walked in the door till the time I drove away in my 2010 BMW 528xi was the absolute best feeling I've ever has purchasing a new car. More

We made an appointment to turn in our leased vehicle, and were kept waiting for 30 minutes. Before I arrived at the dealership, my wife was there, and walked around the entire showroom looking for someone t were kept waiting for 30 minutes. Before I arrived at the dealership, my wife was there, and walked around the entire showroom looking for someone to help her, but was ignored. The minute I walked in, I was instantly greeted. Mr. Dufresne never apologized for keeping us waiting, and could not have been more impersonal. We would NEVER use this dealership, and will advise our friends likewise. More

What started out as a wonderful buying experience ended with me saying to the salesperson "I'm no longer interested. We're done here," and then walked out the door. Typical slimy used car salespeople. Be with me saying to the salesperson "I'm no longer interested. We're done here," and then walked out the door. Typical slimy used car salespeople. Before we exited the vehicle following a test drive, I told the salesperson that I wanted to place a hold on the vehicle for 24 hours, which he happily agreed to. But then he refused to take the hold, and tried to bully me into buying the car by claiming that another customer was interested in the same car. He kept trying to put me in cars that were way out of my price range, despite my repeated rejections. All in all, a terrible experience. More

Service dept. for the customer is small and cramped. If they give you a loaner while your BMW is being serviced, they act like you're not going to bring it back. Employees must not like their jobs based o they give you a loaner while your BMW is being serviced, they act like you're not going to bring it back. Employees must not like their jobs based on their poor attitude. I only use Denville BMW occasionally because they are the closed to me. I much prefer Bell BMW in Newton, NJ. More

Problematic Dealer. Dropped vehicle off to check a diagnosic issue. receive call stating i need to replace 2 catalytic converters that are out of warranty. they did not even do any vehicle history che diagnosic issue. receive call stating i need to replace 2 catalytic converters that are out of warranty. they did not even do any vehicle history check to find that one of them was replaced by bmw under warranty less than 2 years ago. but they had no problem telling me i needed to replace both (one one is bad). furthermore, left specific instructions to not tamper with a screw lodged in the shoulder of my tire. when i arrive to pick up the car, the tire was flat and the screw was missing. go figure as to how it went from there. they'd love to sell you a car, but their service is garbage. find a good independent mechanic and stick with them. dealer employees are usually low paid, therefore have a motive. More

Fantastic car buying experience. Recommended highly. Mr. McKenna was attentive and professional in every respect. I intend to purchase another BMW in the coming year. The sales staff and management were fri McKenna was attentive and professional in every respect. I intend to purchase another BMW in the coming year. The sales staff and management were friendly and very supportive. bought a great 325i at an incredible price. If your looking for quality, service, and dedication, buy a car from Denville BMW. I am highly impressed with their dealership. Steven DeVaul More