Open Road Acura of Wayne

We had an extremely disappointing and frustrating experience with this place. Olivia in sales spoke to us on the phone and told us she had not one, not two but five vehicles in stock that we were int experience with this place. Olivia in sales spoke to us on the phone and told us she had not one, not two but five vehicles in stock that we were interested in. We explained to her that we were very short of time since we were down 1 car and would appreciate if she can be upfront and honest about the numbers she quoted us and about the process. She told us to come to the dealership and assured us everything will be exactly what we discussed. We hired a sitter for the kids, drove 30 miles only to be handed over to a brand new salesperson Umberto who gave us a completely new estimates. When we told him about our discussion with Olivia he sounded shocked and told us he will get her, instead he got Olivia's manager. This new person told us that all 5 cars that were available a few hours ago are all sold *laughing outloud" and that the only one they had came with an upcharge! All I can say is their dishonesty shocked us the most, 12 years of us buying/leasing cars and we never had such a disappointing experience. Never again we will deal with this place. More

My transition was AWESOME! I won’t dare to say it was an experience because it was better than that. David salesperson & Scott Finance manager were delightful, WELCOMING, personable & funny. We transitioned experience because it was better than that. David salesperson & Scott Finance manager were delightful, WELCOMING, personable & funny. We transitioned with 2 beautiful vehicles. TLX A-SPEC & RDX for my sons. I’m the mom & will definitely return for the welcoming hospitality as a BDay present for myself. Don’t FORGET MY BOW GUYS. Go check them out No BS allowed… Great people you really can’t find in life ANYMORE… More

Humberto Cruz is professional, transparent, organized, and attentive. Seamless process! Yesterday, I purchased a 2022 RED MDX! THANK YOU SO MUCH! I AM SO HAPPY! and attentive. Seamless process! Yesterday, I purchased a 2022 RED MDX! THANK YOU SO MUCH! I AM SO HAPPY! More

I requested info on a certified vehicle online and called to confirm car was available in the morning. My daugher-in-law made the appointment to buy the vehicle and drove 45 minutes for nothing. BDC manager to confirm car was available in the morning. My daugher-in-law made the appointment to buy the vehicle and drove 45 minutes for nothing. BDC manager Johanna had previously emailed that someone would call but no call at all, we had called in the morning to confirm. Either way, car was sold when we arrived and I feel lied to. Do not waste your time going there, stay close to home, buying local is better. OPEN ROAD, you guys failed again. Your truly, RAFAEL TORRES FORMER OPEN ROAD EMPLOYEE Previous auto sales specialist. Previous sales manager. More

I went in the dealership with the intention of purchasing or leasing an SUV but fell in love with an acura TLX instead, so I leased a 2021 acura TLX on 3/1 with the help of Jose Diaz, he was definitely very or leasing an SUV but fell in love with an acura TLX instead, so I leased a 2021 acura TLX on 3/1 with the help of Jose Diaz, he was definitely very helpful, knowledgeable, one of the best experience ever. Thank you again Jose. More

My wife and I purchased a 2018 MDX yesterday. Our My wife and I purchased a 2018 MDX yesterday. Our transaction from start to finish was smooth and easy. Humberto Cruz, our sales agent at Open Road A My wife and I purchased a 2018 MDX yesterday. Our transaction from start to finish was smooth and easy. Humberto Cruz, our sales agent at Open Road Acura of Wayne made this purchase seamless. I give him a five star rating. He was very accommodating throughout the whole deal and answered all of our questions. We initially saw the car on Tuesday and drove it away on Saturday. I highly recommend Humberto. More

The best dealership ever the service and the salesperson are a 5 star i know that's what ill give them thanks jose for your help. are a 5 star i know that's what ill give them thanks jose for your help. More

Purchased an 2020 Acura RDX with extended warranty. Ended up trading it in for a BMW and wanted a refund for my warranty and they refused to return my money.have to get corporate and police involved. And the up trading it in for a BMW and wanted a refund for my warranty and they refused to return my money.have to get corporate and police involved. And they still refused to speak to me. More

My recent RDX lease purchase at Open Road was highly professional experience. Thanks to Dave for his expertise, friendly personality & excellent training & going the extra mile professional experience. Thanks to Dave for his expertise, friendly personality & excellent training & going the extra mile More