Olathe Ford Lincoln

This service experience was far superior to my last one (approximately 6 mts ago). Yet to be determined if I receive a follow up call and scheduling for a rear camera problem.. (approximately 6 mts ago). Yet to be determined if I receive a follow up call and scheduling for a rear camera problem.. More

Great dealership, Mark made the purchasing process super easy. Everyone in the commercial sales were vetted polite and helpful easy. Everyone in the commercial sales were vetted polite and helpful More

Great people that are are responsive and helpful at every turn. I would strongly recommend using this dealership. turn. I would strongly recommend using this dealership. More

Stay as far away from the Olathe Ford service department as you can. I took my vehicle in after making an appt for a suspension issue. I brought it in first thing in the morning at my appt time. The car the as you can. I took my vehicle in after making an appt for a suspension issue. I brought it in first thing in the morning at my appt time. The car then sat there all day until I asked my advisor for an update and finally toward the end of the day they said they diagnosed it needing new struts and sway bar links. They would have to order them and they wouldn't have an available appt for me until 2 weeks out. 2 weeks later, I bring it back for my appt first thing in the morning - and again it sits all day until they finally start work on it at 3 in the afternoon and finished just before closing time. Within a couple days of having it back home, the same suspension issues were still there. I called and explained and the service advisor (Brett) said they could get it in the following week (Monday) to look at. I ask them if they can pick up the car; never get a yes/no response but then someone shows up that Monday to pick it up after I sent multiple messages to try and confirm pickup. No one was home because I didn't want to leave it sitting out all day if no one was coming. They finally came back later in the morning to pick it up. Again, not a word from Brett after having it sit there all day. I texted for an update and finally received a message back that "the shop foreman drove it but didn't hear anything and they will try again tomorrow." I asked if the foreman can call me if he's still not hearing it. The next day, I get nothing back and finally ask for an update late afternoon. Same response - foreman test drove it but didn't hear the sound. I asked why he couldn't have called me like I asked? An hour later I finally get a call from the shop foreman. We talk for a little while, he drives it a bit more and then calls me right back and said he heard the issue and that he will have a tech look at it. I finally get a call back from the foreman toward the end of the day (now Tuesday) and he tells me "looks like we didn't get one of the struts on right." He says they will get the part overnight and have it done the next morning. I speak with the service manager (Martin) and explain my frustration with the lack of communication and lackadaisical approach to attending to my car. Now it's Wednesday (day 3 in a row and 5 days total without a car). Dead silence again from Brett. Even after I asked Martin that they at the very least communicate with me. I text at 2pm and get no response (Brett has told me that he can't be reached by phone - and sure enough, the couple times I called and left messages, I never heard back). I finally reach out to the shop foreman and he messages me right back saying that they got it installed and were waiting on the alignment. It's finally done. I reach back out to Martin to see if there can be some sort of refund on the service charges due to the error on Olathe Ford's part when installing the strut, and as a result the inconvenience of not having a car for 5 days. He says "yes if that's what happened, sure." The next morning (Thursday) he calls me and suddenly the shop manager has changed his story (big surprise!) and says it was a faulty strut and no fault of Olathe Ford. At this point I explain that I will never use their service department again and hang up. I've been taking my vehicle to Olathe Ford for over 5 years; had every maintenance there, every repair there, bought new tires and other parts there - spent thousands and thousands of dollars with them (this repair alone I was charged $1500 for struts, sway bar links and alignment). Olathe Ford does NOT value its customers and takes advantage at every opportunity. They have atrocious customer service - worst I've ever seen. I would not recommend them and in fact would suggest that others stay as far away as possible from this place. I will gladly go to one of the many other Ford dealers in Johnson County, KS who value their customer's business and hard earned dollars. More

DAVID IS EASY TO WORK WITH, HE CAME UP WITH WHAT WE NEEDED WHEN OTHER COULD NOT. NEEDED WHEN OTHER COULD NOT. More

Martin Munson service manager is great & follows through with what he says he will do. I would recommend Olathe Ford for all of your service needs. with what he says he will do. I would recommend Olathe Ford for all of your service needs. More

Took an extra day to complete service but Sam kept me updated. Was happy with service. updated. Was happy with service. More

Your shuttle driver, Mark was the best part of my visit. He was very friendly, honest and in general a very personable showing of your dealership. He was very friendly, honest and in general a very personable showing of your dealership. More

Jill Hart is great. She got my car done pretty fast like she does every other time. She got my car done pretty fast like she does every other time. More

The service personnel are the most courteous and helpful. No matter what problem or concern you have with your vehicle they have the ability to solve the problem No matter what problem or concern you have with your vehicle they have the ability to solve the problem More