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Olathe Ford Lincoln
Olathe, KS
1,523 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,523 Reviews of Olathe Ford Lincoln
May 27, 2012
I just bought a used Ranger for my son. Over the years I have purchased 3 other cars at Olathe Ford and it has been many years since I have had service done anywhere else. Two years ago they also did major have purchased 3 other cars at Olathe Ford and it has been many years since I have had service done anywhere else. Two years ago they also did major body work to my Taurus after a collision. They have been wonderful to work with and we will be back for a new Escape this fall. More
by lmeyers
Employees Worked With
all
May 06, 2012
We had a poor experience with another Ford dealership and were at a loss for our car buying needs. We could not have asked for more. The staff at Olathe Ford Lincoln are informative, helpful and very polite. were at a loss for our car buying needs. We could not have asked for more. The staff at Olathe Ford Lincoln are informative, helpful and very polite. Brian made sure we knew all the features and benefits of the car. He gave us privacy when we asked and we never feel pressured to buy. I really trust the staff at Olathe Ford, and feel that this is what car buying should be like, More
by Anne35
Employees Worked With
Brian
February 22, 2012
I will never, ever, ever go back to Olathe Ford or recommend them to anyone. In fact, I tell people to stay as far away from them as possible. My husband was approved online through Ford Motor Credi recommend them to anyone. In fact, I tell people to stay as far away from them as possible. My husband was approved online through Ford Motor Credit for much more than the Explorer we wanted cost. Well, my Pontiac Aztek was on its last leg, so we decided to see if we might be able to get two vehicles. We went to Olathe Ford and told them what we were looking at doing. They looked at my husband's trade in and gave him the numbers. It looked like we were going to be able to get my vehicle too. Perusing the lot, we found a really nice Kia Sportage with low miles at an excellent price because of hail damage. Of course, they had to look at my Aztek to see what they could give me for trade in. They asked us to come back the next day at 5:00. My husband took time off work and made the 40 mile trip, only to find out that the salesperson was not there. Not only that, they sold the Kia. Now, I understand we didn't have a contract or a deposit on the Kia. However, they could have at least called to tell us it was sold and that the salesman was not going to be there. We were not even offered an apology. However, I guess I can thank Olathe Ford for their horrendous customer service because we ended up buying two beautiful SUVs at Bob Allen Ford where we received a far better trade in, fair pricing, and outstanding customer service. More
by ddhawks
Employees Worked With
I can't remember his name, but he has back problems and had to see a chiropractor
November 18, 2011
I've had good experiences with Olathe Ford Lincoln in both service and sales. They treated me fairly and honestly from my first contact through the service after the sale. Now parents have become their c both service and sales. They treated me fairly and honestly from my first contact through the service after the sale. Now parents have become their customers too! More
by ToniAllen
Employees Worked With
all
October 15, 2011
Our sales person, jim was great! He really listened to my needs and helped me to find the vehicle that was right for me. All of the employees at Olathe Ford Lincoln seemed very nice. needs and helped me to find the vehicle that was right for me. All of the employees at Olathe Ford Lincoln seemed very nice. More
by TGTeddy
Employees Worked With
Jim
June 04, 2011
I first contacted Olathe Ford by email and I was pleased with their prompt response and competitive price. After exchanging several emails and telephone calls, I visited the dealership and was even more ple with their prompt response and competitive price. After exchanging several emails and telephone calls, I visited the dealership and was even more pleased when everything was exactly as described. I have since returned for the ffirst 2 oil changes and everything is still great. More
by James999
Employees Worked With
Dave
May 28, 2011
THe salespeople at Olathe Ford were great about answering my questions and helping me find the right car. I love my Fiesta with its 40 miles per gallon. I returned to the Quick Lane for my first oil chang my questions and helping me find the right car. I love my Fiesta with its 40 miles per gallon. I returned to the Quick Lane for my first oil change (free!) and foud those people to also be great to work with. More
by ktrichard
Employees Worked With
Sam & Jim
May 23, 2011
This dealership used to have an excellent service department. BUT NOT ANYMORE. Two to three years ago that changed - I feel like they must have hired somebody from Bob Allen Ford, which also has a department. BUT NOT ANYMORE. Two to three years ago that changed - I feel like they must have hired somebody from Bob Allen Ford, which also has a terrible service department. They fail to do such things as check tire pressure during routine oil change service, we have even left the dealership after an oil change and have then had oil leaks. Now they charge an $89 diagnostic fee that does not apply to repair, nor do they refund the charge when the diagnostics do not fix the problem. Twice now I have been called by Olathe Ford to rate my experience after the service was performed. Twice I expressed my unhappiness and was told the Service Manager, somebody Munson, would call me back within 24 hours. Never happened. Basically, we can't trust them to do what they say they will do, and they charge for services not provided. We're moving on to another shop. More
by ranwin33
Employees Worked With
Service Department
May 10, 2011
I just bought a new Focus from Olathe Ford because they were so helful. The slaemen took the time to find out what I wanted and to help me select the one that was best for me. They didn't have the perfect were so helful. The slaemen took the time to find out what I wanted and to help me select the one that was best for me. They didn't have the perfect car, but instead of trying to get me to take what they had, they found the right car at another dealership and got it for me. More
by Pittfan
Employees Worked With
George, Steve & Brian
